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Body & Interior 4th Gen Dodge Ram Body & Interior Problems and Questions.


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  #1  
Old 09-15-2011, 08:14 PM
mgbighorn mgbighorn is offline
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Default This is getting ridiculous

I guess ill start off saying as of two days ago I thought i would be driveing a brand new 2011 dodge ram outdoorsman in brilliant black

So lets start at yesterday, take off work early to go pickup my new dodge only to find out when i was looking it over a large 4-5in wide by 1 ft long dent on the passenger side bed of the pickup it was running up and down about three feet back from the cab, Im not sure what hit it but it was pretty deep.

The thing that i couldn't believe is that they had just washed and waxed it and "never seen it"

So they tried to get me to buy it and they would fix it when it was convinent for me. I told them to bring me in a new truck with the same options.

Get a call today. They've got me another truck come in and pick it up.

So i brought my dad with me today so i could have another set of eyes to look over this other truck. First thing i notice is a scratch right about 12in long right in the middle of the drivers door it wasnt wide but its right down to the color coat. It should buff out pretty decent (expected some scratches from a black truck) but it was still notable

Then dad for some reason thought to look at the roof and thats when
we found out that the clear coat was peeling on the roof. there were like 3 round spots on the roof about 6in in dia. and all along the channels the clear was peeling

the salesman said he would have the bodyshop look at it and get with me tommorow. I dont know what to think now. If these trucks have these many issues right now whats it going to be like in 5 years

or am i being to picky on a $30,000 purchase like the salesman was trying to make me believe
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Old 09-15-2011, 08:21 PM
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Stump3r Stump3r is offline
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Your not being picky at all, it's a new truck so it should be perfect. Mine was perfect out of the gate and I even had my Dad, (Mr. Perfection) look it over before I signed anything. I'm actually a little shocked that a dealer would even sell something that was less than perfect.
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  #3  
Old 09-15-2011, 08:26 PM
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ITSARAM ITSARAM is offline
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Thats crazy, but you are smart to do the thorough inspection and make sure all is good before you accept the truck.
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Old 09-15-2011, 08:40 PM
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I agree, you are perfectly within reason. There is no way you should have to accept anything on a brand new truck.... you're not buying a "as is" used one. Hang in there.
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Old 09-15-2011, 09:04 PM
mgbighorn mgbighorn is offline
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Default

I just wish that I took some pictures of them, the dent and scratch might of been hard to capture with my phone but the clearcoat was very noticeable

I don't know why the clear was only peeling on the roof unless there was hail damage that was repaired but you would think that the hood would have the same issues
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Old 09-16-2011, 03:36 PM
Leviathan Leviathan is offline
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Have you thought about seeing a different dealer? That is ridiculous.
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Old 09-19-2011, 12:52 PM
Joe7810 Joe7810 is offline
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Am I the only one who ran out to look at the roof of their truck?
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Old 09-19-2011, 02:25 PM
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snrusnak snrusnak is offline
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Quote:
Am I the only one who ran out to look at the roof of their truck?
LOL that's funny.

Truck should be perfect from factory. My used 2010 (bought with 38k miles) was damn near perfect....yours should REALLY be perfect lol.
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Old 09-24-2011, 10:14 AM
RickMopar RickMopar is offline
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Take pictures and videos and for the regional sales manager. Sounds like your dealership sucks.
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Old 09-30-2011, 11:09 AM
Deathrend Deathrend is offline
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We ordered two trucks, ST Quad Cab, and a Crew Cab Outdoorsman for the boss. Both trucks where delivered with dents in the left side. They tried buffing the dents out which amused me to some extent, then decided to let their body shop "Fix" the issues.

Mind you when you buy two to three 5500 Chassis cabs from them on a yearly basis, you'd think they would work a bit harder when the CEO decides to get himself a vehicle from you!

I've noticed they don't even bother cleaning used vehicles until they're bought anymore either, if even then. My truck still smells like an ashtray.. I've decided I'm going to have to take care of it myself at this point.

Dealerships are getting lazy.
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