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  #21  
Old 09-28-2011, 08:45 PM
Rammin88 Rammin88 is offline
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Join Date: May 2011
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No problem. Just a fellow ram owner helping out another. Paid too much for these trucks to have a defect.
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  #22  
Old 09-29-2011, 12:44 PM
shepcam shepcam is offline
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Join Date: Aug 2011
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Quote:
Originally Posted by shepcam View Post
Took mine in yesterday and had a tech ride with me, it did right away and he said "yep, torque converter". So they have one on order. It had started to make the noise on the highway and was starting to get on my nerves a little. I was going to try and wait and see if Chrysler would put out a TSB but it just was too much. I was glad I didnt have to put up a fight about it!!

Dropped of the truck this morning and will give an update tomorrow after some driving!
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  #23  
Old 09-30-2011, 09:53 AM
shepcam shepcam is offline
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Quote:
Originally Posted by shepcam View Post
Dropped of the truck this morning and will give an update tomorrow after some driving!

Got the truck back last yesterday and all is well! The noise is gone and the drivetrain seems much smoother! Very happy!!!!!
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  #24  
Old 09-30-2011, 12:17 PM
Triplenickel40 Triplenickel40 is offline
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Join Date: Aug 2011
Location: Woodinville, Washington
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Glad you got it fixed!!

My rig is a 2500 5.7L and I'm assuming the torque converter would be the same set-up as the 1500's you all have?? Mine was made in March 2011 as well so I guess I'm waiting for the noise/vibration to flare up after a few thousand miles....haha
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  #25  
Old 09-30-2011, 05:44 PM
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Blackthunder Blackthunder is offline
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Glad it's fixed, it's like driving a different truck, isn't it?

For the above poster, my Ram is a 2500 also and I had the torque converter replaced as well. So, this issue isn't just a 1500 series problem.
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  #26  
Old 10-01-2011, 10:17 AM
jeman022004 jeman022004 is offline
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Quote:
Originally Posted by Rammin88 View Post
Guys, I have a document that the tech gave me today. It's called a "Star Case" with chrysler. It's case number is S1121000005. The release date was 6/30/11. Apparently this is what they issue before TSB's and recalls are issued. I'm having upload problems but here is the link to the picture on photo bucket-http://s1223.photobucket.com/albums/...927_225333.jpg

This should help a lot! Got my truck back today with a re-manufactured tq. converter and no grinding noise!
Thanks for the information! Was at the dealer today to show the tech and service advisor the problem (test drive). They said they never heard of this issue before an were hinting that the noise is probably mds kicking in and out. I gave them the Star Case number and now I have saved a few visits. They want me to schedule a time to bring it in so that they can test the symptoms to confirm the problem then order the new part.

Thanks again!
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  #27  
Old 10-01-2011, 02:48 PM
herc herc is offline
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I've had a couple of failed attempts on mine with the service writer at the dealer. He said it's normal, it happens on all of them, and there's no star case file related to TC, etc. He also said that he took two other new trucks out with the tech, and they both did it. Then, my salesman called me and said he thought he found one on the lot that DIDN'T do it, but I went back in, and when we drove it, I got it to happen right away. Apparently, this IS a very common issue.

Anyway, I made an appointment with the service manager to "talk to him about an issue I was having". Before I went in, I searched this forum for anything related, and copied all of the posts into a document that said the poster had theirs replaced. I printed that out, and highlighted all of the relevant parts.

I'm not new to this dealership. This is my fourth new vehicle from them.
He was an extremely nice and reasonable guy, but I also made it a point to be nice and reasonable myself. I showed him the document, and pointed out case after case: replaced, replaced, replaced!

Initially he didn't outright refuse, but I got the idea that he was reluctant to swap it, maybe because he thought it would still make the noise after the change. He called and talked to his parts guy and asked for a TC number for my VIN. The guy came back with two. Both were different than the one BassRam (RL051146AB ... Thanks, BR!) had posted. He then asked the parts guys what that RL number was, and found that it was a NEWER, updated TC. As soon as he heard that, he immediately said they'd replace it. The part's now in, and the truck goes in this week. Yeehah.

Moral of the story: Be reasonable, but prepared. Any supporting documentation might help, especially the actual star case file Rammin88 recently posted (after my meeting).

Last edited by herc; 10-01-2011 at 02:51 PM.
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  #28  
Old 10-01-2011, 03:28 PM
DBryant DBryant is offline
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I have a 2010 and had my TC replaced several months back for the same problem before the 2011's came out. I can't believe the problem still exist after the Chrysler engineer told me they were going to correct the problem on future vehicles. Apparantly nothing changed, I guess they like replacing TC's.
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  #29  
Old 10-01-2011, 04:00 PM
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Razorback Razorback is offline
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Add me to the list.

Bought my truck a month ago at a dealer 3 hrs away. Called up and told their service rep about the problem and all I'd read about it. He tried to tell em it was MDS...ah no...then said give it a few thousand miles to break in. First I ever heard about breaking in a torque converter Well, no way I was going jump in my new truck and tow a trailer 2000 miles this weekend just to be broke down 4 states away. So we stayed home....and sold my Tacoma to the first guy who heard about it...2 hrs later wife and I are picking out a new Chrysler 200 from the local dealer. Let their tech take my truck for a drive. Took all of 1/4 mile for him to smile, nod and say "torque converter". Turns out he just took delivery of a Qcab identical to my CC....and already replaced his own torque converter. Will schedule something Monday and let you know how it goes.
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  #30  
Old 10-01-2011, 08:35 PM
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Blackthunder Blackthunder is offline
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Quote:
Originally Posted by DBryant View Post
I have a 2010 and had my TC replaced several months back for the same problem before the 2011's came out. I can't believe the problem still exist after the Chrysler engineer told me they were going to correct the problem on future vehicles. Apparantly nothing changed, I guess they like replacing TC's.
I think Chrysler is well aware of this issue and hopes that having dealership service reps. tell customers it's "normal" will shut them up. Maybe for fleet truck owners who beat the hell out of their trucks on job sites, this may fly, but it damn sure didn't with me. My truck is used as a family vehicle as well as towing.

I paid 38k for my 2011 Ram which was the first brand new truck I have been able to purchase in 13 years and most likely will be my "swan song" truck as when this truck wears out, my camping days, hauling around a 5th wheel camper in the summer, will be over.

No noise like that is normal. I was lucky to have a service manager that agreed with me and worked with me to get the truck fixed, but I was prepared for a legal fight with Chrysler, but on the 11th hour, they agreed to replace the torque converter.

As previously said more than one time on here, copy the Star Case document that Rammin88 provided and take it to your dealer if you have the torque converter issue.

The noise is NOT NORMAL, it is a defective torque converter built by some non-union overseas vendor that saved Chrysler a whopping $1.xx and some change, per part built (I know this, because I talked to someone who used to build them here in the states). Wonder how much it will cost Chrysler to replace bad torque converters?
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