Originally Posted by firetruck
how many does dodge have to replace before there is a response from dodge. Is dodge aware of this issue. took mines in, dealer was dumbfounded.
I think they are well aware of this issue. Just depends how much you'll let your wheels squeak before they'll throw some grease at 'em.
I've read many threads on here where Ram owners took their truck in for this issue and the dealership took care of it without any BS. Then, some, like your situation, the dealership is in the fog.
In my case it took almost 3 months to get my torque converter replaced. The truck was at the dealership for several days at a time. In one instance, 3 weeks. I believe through all the loaner cars while they had my truck, I drove the entire 2011 Chrysler model line-up.
I still believe the most solid piece of evidence a Ram owner with this issue can bring to their dealership is the Star case document that forum member Rammin88 provided on a thread here.
I hate reading about this when a dealership gives a fellow Ram owner the run around in regard to this issue. I got the run around big time.
On the other hand, it's nice to read a thread when a fellow Ram owner gets their truck back and experiences the feeling I did when it was finally the way it should have been from the start.
I love my truck and it does everything I expected it to do, but I have to say, after all the bulls$%t, I would be hard pressed to set foot in a Chrysler dealership ever again.