DODGE RAM FORUM - Ram Forums and Owners Club! - Dodge Truck Forum

Go Back   DODGE RAM FORUM - Ram Forums and Owners Club! - Dodge Truck Forum > Dodge Ram Forum - General Discussion > Dodge Ram General Discussion


Notices

Dodge Ram General Discussion General Chat about the Ram. Please look for other categories to post specific questions in.


Latest Vendor News
AutoAnything
Addictive Desert Designs!
Bayou Goat Mounts

Reply
 
Thread Tools
  #11  
Old 10-26-2011, 05:44 PM
SeattlePete's Avatar
SeattlePete SeattlePete is offline
Dodge Ram Forum Senior Member!
 
Join Date: Oct 2011
Location: Seattle
Age: 51
Posts: 275
Gender: Male
Vehicle: 2011 SLT CC 4x4
Trim Level: SLT
Color: Mineral Gray Metallic
Engine: 2009-20?? 345ci (5.7L) Hemi V8 390hp 407lb/ft
Rep Power: 0
Rep:24
SeattlePete is on a distinguished road
Default

What I find amazing in this thread is the fact that noboby has called out the OP about trying to pull one over on the dealership, and in fact some have even encouraged it. One might call it dishonest....because it is.

I don't work for a dealership, but I was an F&I and sales manager for many years. Dealerships are not the buildings or products, they are the people that work there- from the lot porter to the GM. Everybody has a bad day now and then, yes? I don't understand the animosity that is so prevalent that they are called 'stealerships' or worse. To me, that is a sure sign of an immature mind.

Perhaps the dealer was trying to go above and beyond- I don't know. In any case, I'm noticing more and more the desire to screw the dealer at all costs- especially from the younger generation.

Had a bad experience? Go elsewhere and let your wallet do the talking. I had a crappy buying experience when I was looking for a truck, and the bottom line is that my dealer won my business.

Rant over- last thing I want to see is this forum decline and decay because of a loss of members with dealership experience- experience which is provided for free to any who ask.
Reply With Quote
Sponsored links
  #12  
Old 10-26-2011, 06:06 PM
GTyankee's Avatar
GTyankee GTyankee is offline
Dodge Ram Forum Member

 
Join Date: Dec 2009
Location: San Diego East County, Ca
Posts: 17,987
Gender: Male
Vehicle: 2009 Dodge Ram 1500 2X4
Trim Level: quad cab SLT
Color: sunburst orange pearl
Rep Power: 18
Rep:2597
GTyankee has a reputation beyond reputeGTyankee has a reputation beyond reputeGTyankee has a reputation beyond reputeGTyankee has a reputation beyond reputeGTyankee has a reputation beyond reputeGTyankee has a reputation beyond reputeGTyankee has a reputation beyond reputeGTyankee has a reputation beyond reputeGTyankee has a reputation beyond reputeGTyankee has a reputation beyond reputeGTyankee has a reputation beyond repute
Default

wvmtb, i had the feeling that that is what you were going to do, almost from your first post on the subject

Once you do a mod, even a small one, a stock part somehow isn't the same thing, even if you could get it free
__________________
Ram 1500 SLT Quad cab, 5.7 HEMI(R) MDS VCT, 5 speed auto 545RFE, 3.55 differential gears, 18" Magnaflow muffler, EGR bug deflector, Bushwacker fender flares, customized Nfab nerf bars, CB radio, Autonet wi-fi router, custom soft tonneau cover, Line_X bedliner, DEBO Step, build date 10/15/08 a Wednesday built vehicle
Reply With Quote
  #13  
Old 10-27-2011, 09:48 AM
wvmtb's Avatar
wvmtb wvmtb is offline
Dodge Ram Forum Member
 
Join Date: Jul 2011
Location: Bridgeport, WV
Posts: 62
Gender: Male
Vehicle: 2011 Ram 1500
Trim Level: Sport
Color: Mineral Grey
Engine: 2009-20?? 345ci (5.7L) Hemi V8 390hp 407lb/ft
Rep Power: 0
Rep:14
wvmtb is on a distinguished road
Default

Quote:
Originally Posted by SeattlePete View Post
What I find amazing in this thread is the fact that noboby has called out the OP about trying to pull one over on the dealership, and in fact some have even encouraged it. One might call it dishonest....because it is.
I was “thinking” of pulling one over on the dealership because of the amount of crap they pull over on their customers. Let’s face it, we all know they are not always the good guy here. They are in it to make money and not to give things to the customers. If they can save a buck or two by ignoring a customer or “forgetting” to call them to resolve a problem that will cost them, then that is what they are going to do. Am I saying they all do this all the time? NO! But it happens. Just like I don’t always try to screw the 'stealership' (yea I said 'stealership’) all the time. I, like them, am always looking out for myself. Am I trying to screw them? You might say yea, but we all know dealerships will screw a customer anytime they think they can get away with it. I was only playing their game!

Quote:
Originally Posted by SeattlePete View Post
Perhaps the dealer was trying to go above and beyond- I don't know.
Were they trying to go above and beyond? In this case I believe so. But I can’t help to say they should know their trucks and know it was now an OEM kit. On some issues I think I know more about their truck than they do. And for their stupidity I was ‘thinking’ of letting them screw themselves


Quote:
Originally Posted by SeattlePete View Post
Had a bad experience? Go elsewhere and let your wallet do the talking

That’s exactly what I do and will do next time. There are dealerships around here that I will not hesitate to go back to because I’ve had good experiences with them. Then there are others that I would not step a foot on their lot again. When you’ve never bought from a dealer before you don’t know what to expect and unfortunately sometimes you have to deal with them for the remainder of the warranty. If my local Toyota or Audi dealerships sold Rams then I guarantee I know where I would have bought this one.
__________________
I don't have much to say here so here it goes...... "_________________" enough said!
Reply With Quote
  #14  
Old 10-27-2011, 03:56 PM
SeattlePete's Avatar
SeattlePete SeattlePete is offline
Dodge Ram Forum Senior Member!
 
Join Date: Oct 2011
Location: Seattle
Age: 51
Posts: 275
Gender: Male
Vehicle: 2011 SLT CC 4x4
Trim Level: SLT
Color: Mineral Gray Metallic
Engine: 2009-20?? 345ci (5.7L) Hemi V8 390hp 407lb/ft
Rep Power: 0
Rep:24
SeattlePete is on a distinguished road
Default

I think the minority of dealerships that get bad press (mostly friend of a friend data vice first person) somehow morph into being the majority of dealerships that we all hear about. The reality is that we are all taken for a ride (profit-wise) every day when we go to a 7-11 and get bottled water, or go to the grocery store- yet we don't rail against them.

http://www.toptenz.net/top-10-biggest-price-markups.php
http://www.msnbc.msn.com/id/39490829.../#.Tqm2aZvqNgE

My point- a dealership is a business like any other, and there will be bad apples in the bunch. The majority are good, and should be treated as such.

As for the trim kit being OEM or not- there are so many accessories available from any manufacturer that it's a wonder that the parts dept can keep it straight!
Reply With Quote
  #15  
Old 10-27-2011, 07:19 PM
BlackHemI's Avatar
BlackHemI BlackHemI is offline
Dodge Ram Forum Senior Member!
 
Join Date: Jun 2011
Location: Houston
Age: 24
Posts: 2,961
Gender: Male
Vehicle: 2008 Ram Hemi
Trim Level: Lonestar
Color: Black
Engine: 2003-2008 345ci (5.7L) Hemi V8 345hp 375lb/ft
Rep Power: 5
Rep:296
BlackHemI is a jewel in the roughBlackHemI is a jewel in the roughBlackHemI is a jewel in the rough
Default

i work for a tractor dealer, machines ranging from used 100 grands to million dollar machines. my dealer is in it for the money! but with that said we go above and beyond to keep our customers happy and satisfied...they are a business so they are in it for the money, idc what you try to say...hell my parents always go to tomball ford. they have bought 3 vehicles from there and they get excellent customer service! it makes me wanna buy a ferd!

you were part of the younger generation once so careful what you say lol
__________________
-Pat-
14" magnaflow with custom magna y-pipe, 8k heads and fogs, hella FF 500's, 5% tint all the way, 60" LED brake light, Smoked tails and 3rd, Ballistic Jesters in 275/55/20 zeon ltz, color matched handles/mirrors, painted calipers, L.E.D interior, debadged & Viper 5901, 180 t-stat

Last edited by BlackHemI; 10-27-2011 at 07:39 PM.
Reply With Quote
  #16  
Old 10-27-2011, 09:18 PM
Rutger34's Avatar
Rutger34 Rutger34 is offline
Dodge Service Manager
 
Join Date: Jul 2011
Location: Calgary Alberta Canada
Posts: 239
Gender: Male
Vehicle: 2011 Dodge Ram 1500 Sport Crew
Trim Level: Sport
Color: Pearl Black
Engine: 2009-20?? 345ci (5.7L) Hemi V8 390hp 407lb/ft
Rep Power: 0
Rep:28
Rutger34 is on a distinguished road
Default

It disgusts me that there are people out there such as yourself. The words you say make me sick. It really makes me wonder what you do for a living and how if this is the way that you do business. I am sure that you don't have a halo over your head. I am sure that you are going to come up with some sort of smart a** retort for this and I can assure you that I am going to turn a deaf ear to you. I am done with you.

To the Mods.... my apologies for this but I can only take so much of this members crap.



Quote:
Originally Posted by wvmtb View Post
I was “thinking” of pulling one over on the dealership because of the amount of crap they pull over on their customers. Let’s face it, we all know they are not always the good guy here. They are in it to make money and not to give things to the customers. If they can save a buck or two by ignoring a customer or “forgetting” to call them to resolve a problem that will cost them, then that is what they are going to do. Am I saying they all do this all the time? NO! But it happens. Just like I don’t always try to screw the 'stealership' (yea I said 'stealership’) all the time. I, like them, am always looking out for myself. Am I trying to screw them? You might say yea, but we all know dealerships will screw a customer anytime they think they can get away with it. I was only playing their game!



Were they trying to go above and beyond? In this case I believe so. But I can’t help to say they should know their trucks and know it was now an OEM kit. On some issues I think I know more about their truck than they do. And for their stupidity I was ‘thinking’ of letting them screw themselves





That’s exactly what I do and will do next time. There are dealerships around here that I will not hesitate to go back to because I’ve had good experiences with them. Then there are others that I would not step a foot on their lot again. When you’ve never bought from a dealer before you don’t know what to expect and unfortunately sometimes you have to deal with them for the remainder of the warranty. If my local Toyota or Audi dealerships sold Rams then I guarantee I know where I would have bought this one.
__________________
Injen Power Flow cold air, Truxedo tonneau cover, 3" carbon fiber antenna, Power locking tailgate, tinted front windows. Mopar sidesteps. 3M covering nose. Billet license plate cover, Blue LED interior lights, fully de badged, EZ down tail gate.
Reply With Quote
  #17  
Old 10-27-2011, 10:21 PM
BlackHemI's Avatar
BlackHemI BlackHemI is offline
Dodge Ram Forum Senior Member!
 
Join Date: Jun 2011
Location: Houston
Age: 24
Posts: 2,961
Gender: Male
Vehicle: 2008 Ram Hemi
Trim Level: Lonestar
Color: Black
Engine: 2003-2008 345ci (5.7L) Hemi V8 345hp 375lb/ft
Rep Power: 5
Rep:296
BlackHemI is a jewel in the roughBlackHemI is a jewel in the roughBlackHemI is a jewel in the rough
Default

lol rutger was that to me??? or WVM, you sound like one hell of a service manager who understands his customers, you should come down to houston! but not all guys are like you bro so lighten up!!
__________________
-Pat-
14" magnaflow with custom magna y-pipe, 8k heads and fogs, hella FF 500's, 5% tint all the way, 60" LED brake light, Smoked tails and 3rd, Ballistic Jesters in 275/55/20 zeon ltz, color matched handles/mirrors, painted calipers, L.E.D interior, debadged & Viper 5901, 180 t-stat
Reply With Quote
  #18  
Old 10-27-2011, 10:25 PM
carterruss's Avatar
carterruss carterruss is offline
Dodge Ram Forum Senior Member!
 
Join Date: Oct 2011
Location: Titletown
Age: 25
Posts: 187
Gender: Male
Vehicle: 2002 Dodge Ram 1500
Trim Level: SLT Sport
Color: Grey
Engine: 2002-2007 287ci (4.7L) PowerTech V8 235hp 295lb/ft
Rep Power: 0
Rep:42
carterruss is on a distinguished road
Default

That is awesome, some experts they have
__________________


Mods: Dual Exhaust, Volant CAI, Dual 10" Subs, Alpine HU, MA Audio Amp, Front Lifted 3/4", American Flag Rear Window
Reply With Quote
  #19  
Old 10-28-2011, 12:20 AM
brad12kx's Avatar
brad12kx brad12kx is offline
Just some guy in Canada


 
Join Date: Apr 2010
Location: Brandon, MB
Posts: 22,792
Gender: Male
Vehicle: 2010 Ram 1500 QC
Trim Level: Sport
Color: Black
Engine: 2009-20?? 345ci (5.7L) Hemi V8 390hp 407lb/ft
Rep Power: 21
Rep:2581
brad12kx has a reputation beyond reputebrad12kx has a reputation beyond reputebrad12kx has a reputation beyond reputebrad12kx has a reputation beyond reputebrad12kx has a reputation beyond reputebrad12kx has a reputation beyond reputebrad12kx has a reputation beyond reputebrad12kx has a reputation beyond reputebrad12kx has a reputation beyond reputebrad12kx has a reputation beyond reputebrad12kx has a reputation beyond repute
Default

In our small city we have pretty good representation of automotive dealers, but with the exception of Chrysler/Dodge, we only have one dealer for each brand represented. I personally deal with 4 of the 'Big 3' dealerships, and 3 of 'Other' class. Over the years I have gotten to know the GM's, SM's, Parts personnel, Technicians, etc. I often have a coffee with some of these people and get to hear 'The Other Side' of the story.

If you think that some of the horror stories about dealerships are bad, you should hear some of the stories about the 'Customers' they have to deal with, and what those customers try to pull off. It's sorta 2-sided, and from what I've witnessed, it's much worse on their side of the fence.

For this reason, I go out of my way to nurture a good relationship with the dealerships, especially the service departments. I disclose to them any mods I've done (Yes, that includes my tuner), and enjoy a wonderful and honest relationship where the dealer will and does go the extra mile to make sure my vehicles are in tip top condition at all times.

Although I have nothing by great things to say about my Dodge dealer, I must also note that I also have (although a close 2nd) great things to say about both the Ford and Chevy dealers as well. All of them seem to go the extra mile....all the time.

I have heard many a horror story about every dealer that I enjoy excellence from, and I can only guess that the individuals that are having these major issues have never thought to cultivate a good relationship and/or have cultivated a bad relationship based on dishonesty, deceit, impatience and rudeness.

For a good time - Call your local service manager and go for coffee. After you hear some of the stories, you will be laughing, disgusted, sorrow filled and astonished. If nothing else, it will provide a lot of enlightenment on why it appears at times that the dealer is 'against' you. Hey, they didn't start that way! We the customers 'trained' them to be on the look out.

I am NOT saying that all dealers are great and it's all our (customer) fault, but in my experience, the majority of dealers are pretty good, and once you get to know them it only gets better. After all, it's a lot more difficult to give a good friend a hard time then a complete stranger, so why not become a good friend of your dealers....it just might lead to a better ownership experience.

BTW - If you've done everything possible to set the stage for success and they still treat you like pooh, the dealer down the road really wants your business.
__________________
brad

Interested in one of my mods?
If it's underlined, it's a link to that mods thread.

2010 Ram 1500 Hemi Sport, 3.92, Leather, NAV, Alpine, Sunroof, Trailer tow, Brake Contoller, Rear Cam
Mods - 3M clear protect, Decals removed, Electric Tailgate Lock, Tow Hooks, Skid Plates, Bed Rug, Pace Edwards Bedlocker Electric Tonneau, Timbren Rear SES, Tinted Tail Lights, Debadged, Grill Blacked Out, Shorty Antenna, Black Chromed Emblems, Lightly tinted front windows, DS Predator, Cabin Air Filter, K&N Drop In, Mufflex (Magnaflo) DOD24M, Sonnax line pressure booster, Volant CAI
Reply With Quote
  #20  
Old 10-28-2011, 01:06 AM
GTyankee's Avatar
GTyankee GTyankee is offline
Dodge Ram Forum Member

 
Join Date: Dec 2009
Location: San Diego East County, Ca
Posts: 17,987
Gender: Male
Vehicle: 2009 Dodge Ram 1500 2X4
Trim Level: quad cab SLT
Color: sunburst orange pearl
Rep Power: 18
Rep:2597
GTyankee has a reputation beyond reputeGTyankee has a reputation beyond reputeGTyankee has a reputation beyond reputeGTyankee has a reputation beyond reputeGTyankee has a reputation beyond reputeGTyankee has a reputation beyond reputeGTyankee has a reputation beyond reputeGTyankee has a reputation beyond reputeGTyankee has a reputation beyond reputeGTyankee has a reputation beyond reputeGTyankee has a reputation beyond repute
Default

LOL
I was at my dealership this week on Tuesday, i had a check engine light on, i had experienced the temperature gauge not working & the throttle position sensor light, i think it was, coming on the day before.

They pulled before starting vehicle
a code P2181, cooling system performance, found this will set off if the key is left on for a long time & not turned off

I had left the key on to listen to the radio while waiting 3 hours for a semi truck to be loaded & readied to go to a different destination, then i just turned the key to start it & that set off false signals & brought up the code

When i pulled into the service bay entrance, my service writer asked me if i had brought them donuts, he was starving
even without the donuts, i was Not charged for the service
__________________
Ram 1500 SLT Quad cab, 5.7 HEMI(R) MDS VCT, 5 speed auto 545RFE, 3.55 differential gears, 18" Magnaflow muffler, EGR bug deflector, Bushwacker fender flares, customized Nfab nerf bars, CB radio, Autonet wi-fi router, custom soft tonneau cover, Line_X bedliner, DEBO Step, build date 10/15/08 a Wednesday built vehicle

Last edited by GTyankee; 10-28-2011 at 01:09 AM.
Reply With Quote
Reply

Bookmarks

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
New Recall k36 found it today at Dodge dealer - REAR AXLE FLUID DRAIN-BACK FLOW RESTRICTOR - Pic RAMTX 2011 Dodge Ram Forum 131 09-23-2011 10:36 PM
rear end recall/brake control flash great new to me dealer pjs1660 Dodge Ram Dealer Issues - VIN and Order Tracking - Dodge Ram MSRP & Pricing Discussion 3 04-15-2011 05:47 PM
Looking for Dealer Connect help - SE Michigan wecoyote Great Lakes 6 12-01-2010 09:19 PM
Bought an 01 Ram...problems with it and the dealer! townsley4 Dodge Ram Dealer Issues - VIN and Order Tracking - Dodge Ram MSRP & Pricing Discussion 14 03-14-2010 08:34 AM
Dealer Invite Only Car Show & Open House MADDOG Other Vehicle Discussion 4 02-22-2009 07:48 PM


Advertisement






All times are GMT -4. The time now is 10:10 PM.


= Copyright RamForumZ.com a Gigathreads.com Network Site =Ad Management by RedTyger
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
vB.Sponsors


=Gigathreads Network=
CLUBS MOPAR NATION DSM GPMM MAMM JAM
DIESEL Diesel Forum      
CHEVY Chevy Camaro Forum Chevy Volt Forum    
CHRYSLER Chrysler 300C Forum      
DODGE Dodge Avenger Forum Dodge Caliber Forum Dodge Challenger Forum Dodge Charger Forum
  Dodge Circuit Forum Dodge Hornet Forum Dodge Magnum Forum Dodge Nitro Forum
  Dodge Ram Forum Dodge Dakota Forum Dodge Durango Forum Dodge Dart Forum
FORD Ford Raptor Forum Ford F150 Forum Ford F100 Forum  
JEEP Jeep Forum      
PONTIAC Pontiac G8 Forum      
SRT SRT Viper Forum SRT Cuda Forum