Got my truck in October, including the 1 year trial for SIRIUS. I've been a client of SIRIUS since 2009 on my Magnum SRT, and also in 2001-2003 on a boat I had.
Up to last night, the truck's sat radio has been working fine. On the way home, the radio started showing the "preview" screens and "contact SIRIUS") information. No biggie- I take a pic of the radio serial number, break out the window sticker, and get on the phone at 7:30 this morning.
The goal- add the RAM to my present SIRIUS account, and delete the Magnum's radio. A simple, straight line transaction.
Almost 5 hours, 3 listener care reps, and 2 listener care supervisors later, and I have accomplished nothing except utter frustration. I HAVE been told that:
- I have only a 3 month free trial vice the 1 year as stated on the window sticker and accompanying vehicle literature.
- My brand new 2011 truck is a certified pre-owned vehicle (yet I drove it off the lot with a whopping 30 or so miles on it)
- My dealer is at fault, and must call SIRIUS to correct the "problem".
- The reps and supervisors cannot do anything- was even hung up on 3 times, and spent over an hour on hold.
I finally found the secret to SIRIUS- call corporate in New York vice the 888 number for Listener Care. I called corporate, and within 9 minutes (yes, I was timing it and taking copious notes) an US based CSR named Deborah got everything fixed; my account now reflects service until 11/2012, and the removal of the previous vehicle and radio.
I was still hot at SIRIUS, so you know what I did? I billed them for my time: smileup:
I sent them a invoice that detailed the hours I spent in frustration with their Listener Care department, trying to get Listener care to accomplish what their US based rep Deborah got done in 9 minutes. The invoice and supporting data was also emailed to Customer Care and the executive staff.
Will let y'all know what comes of it......