[gage0724]

They might have meant the factory reset which I've heard didn't work for others. I think the menu to get to this option is accessed by holding down the heating and cooling buttons (blue and red arrows) for five seconds. (With the dual climate zone, hold both sides' heating and cooling). I'd imagine that there is somewhere either in settings or this engineering menu that tells you the version.

 

[bb16]

my radio wont shut off either on my 13. When I turn the truck off and open the door the radio continues to play, but its always turned off when I get back out to my truck. Not sure whats up. I was thinking about bringing it by the dealer but by the sounds of it, no one is having any luck there anyways.

 

[IRODD]

My Truck was at the Dealer for 10 days due to the instrument Cluster not turning off and the UConnect Issue. According to the Service Advisor at the Dealer Detroit would not auth replacing the Radio until the Cluster was replaced 1st. I ended up send the Service Advisor a link to this thread and he convinced the engineers in Detroit to allow him to change the Radio to see if it corrected the problem. From what I heard from the Service Advisor there will be a TSB coming out pointing out the fix for the Cluster will recommened swaping out the radio

 

[dubstalon]

I have a '13 Ram Express CC with the RA1 radio and it is doing the same thing. I turn off the timer in the EVIC and it does what it's supposed to once, but then goes back to staying on when the key is off. I took it to the dealer and first they tried to tell me it was a "feature". After explaining it to them again, he called me back and said it works every time. So I went to pick it up, and guess what? It didnt work. The service manager got involved and told me Chrysler knows the issue and is working on a fix. I got a call Wednesday saying the "engineers" at Chrysler said it is a problem with the BCM. Replacing that next week so wish me luck. Also, detailed my truck today, it is covered in rail dust but no amount of clay bar is helping. I'll bring that up to them next week as well.

 

[Reveal2013]

Just got my 2013 Bighorn a couple of weeks ago and having the same issue. I have the air suspension and it started when I changed the settings for it from the radio. The remote stopped working to lower it to entry/exit mode and the dash lights stayed on all night.

I set it to blink lights and beep horn when lowering by remote and the lights went off. I switched these functions on and off several times with the same result: dash lights turning off immediately after I lock, remote not working to lower the truck. Incidentally I can't lower it from inside the truck either with the dash button. I am not sure what this means but it could be the first piece of the puzzle.

 

[Bosstone95]

I had the same problem with the EVIC not saving settings in my SXT. I want the radio to shut off as soon as I shut the truck down. I change it to that setting and it doesn't remember it. Luckily, mine reverts to the factory default of shutting things down after 45 seconds and doesn't stay on all the time like some of you have the misfortune of experiencing.

The dealer said today that Chrysler is working on a software update to fix it, so hopefully it will have a fix come my first oil change.

 

[teaff1979]

Anyone have a update on this issue i have had this truck a week and a half and it is doing the same thing.:smiledown:

 

[DarthRam]

Unfortunately, I have first hand knowledge of this issue. Check here:

http://www.ramforumz.com/showthread.php?t=141743

 

[dubstalon]

Well, the dealer replaced the BCM. It worked twice then back to the same thing. They realized they really screwed up by telling me it was fixed for the 2nd time. So I took it back to the dealer Monday. Got a call today saying they still can't figure it out so they're having a Chrysler engineer "fly in" tomorrow to diagnose. Sucks, but at least I demanded a Durango and got it. I'm a big dude and the lady originally offered me a Fiat 500! Are you kidding me.

 

[chichimac]

I'm having the same problem...I've been having this problem since February. I brought it to the dealership multiple times and still no fix. They told me to be patient and they will eventually find a fix for it. At this point every time it happens I disconnect my battery and let it reset. This fixes the problem for multiple start-ups until it happens again. Hopefully they figure it out soon.

 

[ewb]

This is just a few of the many many issues the uconnect people are having with all the radio and software issues. Mine has about every issue possible including rebooting, freezing up, not cutting off when you get out of the truck. Hell, i can set the alarm, walk away and the radio is still blasting. I soooo wished i would have kept my 2012 but noooo i had to have the new designed 8.4 radio. Uconnect has ordered me a new radio due to be installed in the next few days and if that doesnt fix all this crap im trading it back in for an older one. I still say, they should fire the whole team and whoever released this crap to the public. So due to their inability to make sure the issues were all taken care of before they released it to the public, we now have to sit at the dealers for hours and be inconvenienced. Gotta love it.

 

[dubstalon]

We'll, the engineer said it was a bad radio. They ordered a new one and it worked for them for a couple of hours. They kept it overnight, and guess what? It doesn't work now. So now they are replacing the gauge cluster. I agree that whoever thought it was a good idea to make the paying customers the beta testers on a new truck is f'ing stupid and should be fired. Ok I'm done. Time to drive the piss out of the loaner Durango!

 

[teaff1979]

Well i took mine in yesterday after i got a phone call at 5am from EVTS telling me my battery was dead. The dealership called me last night and told me it was the cluster and that they were going to replace it today. I asked about the radio and they said "no it has nothing to do with it" i told them about what i read here and they acted like i was stupid. so i said well see and see we will today if they get it replaced. Ill updated when they call. :4-dontknow::4-dontknow::4-dontknow:

 

[teaff1979]

Well got a call from ram at 5pm yesterday telling me the part did not come in and it should be in sometime next weel lol well im starting to see a patern Darthram i know how you feel. I think i will go up there monday and have a fit and see what they will do as a comp. :smiledown::smiledown::smiledown:

 

[DarthRam]

Well got a call from ram at 5pm yesterday telling me the part did not come in and it should be in sometime next weel lol well im starting to see a patern Darthram i know how you feel. I think i will go up there monday and have a fit and see what they will do as a comp. :smiledown::smiledown::smiledown:

I honestly would not wish this on my worst enemy. Having a brand new truck that is useless is really starting to piss me off. I am starting to notice all the RAMs driving around town and I'm like: You BASTARD!! How come yours works?!?

 

[teaff1979]

WOW I just got off the phont with the dealer they said taht the big C told them that they were not going to release the cluster till June 15th????????????????? WTF Any suggestions on what to do i drove this truck for 10 days this is day 5 in the shop and they are talking about 28 more days since the 15 is on a sat???? This is some F%%$#@ up S^$%#$#

 

[nikeman]

Damn, they should give you free gas for what ever loaner they gave you while you wait another month for your truck. I hate putting gas in a veichle that's not mine and other trucks seem to drink it up faster then my personal car. I remember getting an expedition rental after I wrecked my 2001 mitsu mirage. They told me the tank had to be at least half full when I returned it and I got it down to 1/4 tank and put $20 in it thinking it was more than enough and the damn gas needle didn't even move! This was years ago too.

 

[turbohawk]

WOW I just got off the phont with the dealer they said taht the big C told them that they were not going to release the cluster till June 15th????????????????? WTF Any suggestions on what to do i drove this truck for 10 days this is day 5 in the shop and they are talking about 28 more days since the 15 is on a sat???? This is some F%%$#@ up S^$%#$#

Wow! I can't believe this...looks like it is a widespread issue then (I know, someone say it: Ya THINK???). Teaff, if I were in your shoes I'd read the Texas Lemon Law pamphlet and be really versed on it, call a lawyer to be certain of your options if they aren't clear. What part of Texas are you in? So sorry to hear about this.

 

[teaff1979]

East Texas area south of Dallas

 

[teaff1979]

Oh ya they gave ma a truck lol I had to go to Entreprise and fill out paperwork but they are paying.