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  #1  
Old 04-14-2019, 06:46 PM
pagja pagja is offline
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Default What's going on at RAM Quality Control??

...well FCA does it again... I just received my factory ordered 2019 RAM 1500 "CLASSIC" (Tradesman model, single cab w/8' bed) that I had ordered to replace my 2014 2500HD with the 6.4 engine.
It was very apparent when I researched the 2019 models that ONLY the "Classic" Tradesman model you could get a 8' full bed. I decided to try to match what I had factory ordered on my '14 SLT and realized that many of the options and even standard items were no longer available. I did order as much as I could including all of the "package options". This also included the "SXT" package which was to include 20" aluminum wheels, chrome grille, chrome front and rear bumpers, dual exhaust with chrome tips and a body colored matching from "fascia" filler panel.
Upon arrival and inspection, the truck did not have the dual exhaust or the paint matching front filler fascia. The SXT package was a $2895 (msrp) option.
I did also order the "Electronics Package" which was only recently available that added many items including the 8.4" screen.
My issue is that when factoring in the missing dual exhaust and tips, the chrome "dual exhast bumper", the fascia being only black in color (like is on the base commercial truck) the SXT package essentially really only included the 20" wheels.
The dealer had nothing to do with any of this and is checking about getting the warranty to cover the removal and replacement of the correct items. I'm wondering if installing the dual exhaust is even doable because of computer programs, pcm, etc.? I do know that it is a different muffler and everything coming from (AHEAD OF) the exhaust manifolds to the muffler is the same on both the single or dual systems. The dual system muffler has two outlets on the rear of it allowing the install of each of the right and left tail pipes with chrome tips. The chrome bumper is different too having the radius's for the pipes..... any opinions? Thanks for any input...
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Old 04-14-2019, 09:30 PM
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They canceled quality control years ago.
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Old 04-14-2019, 09:58 PM
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the dual exhaust bumper is easily doable,
the dual exhaust would have to have 2 resonators

The tradesman front fascia is usually textured black paint
You wanted the body colored fascia

the exhaust would look like this





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Old 04-14-2019, 10:07 PM
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The fascia




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Old 04-15-2019, 04:09 PM
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I have never ordered a new vehicle, so I'm not entirely clear on what your options would have been at delivery. But I have refused to take delivery if I order something (not a new car/truck) in a particular way, and when it came in it was something other than what I had ordered. I've done that with other custom orders. Don't you still have to sign the paperwork before it's considered yours, or do you sign paperwork before taking delivery when you order a new vehicle?
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Old 04-15-2019, 04:39 PM
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When I got to build your truck online, the Electronics Package requires the removal of the SXT package. I don't know how you ended up with parts of the SXT package unless they just added the 20" wheels, but, that doesn't explain how you got the chrome bumpers. All the chrome option packages and the SXT have the body color upper fascia.

Does the invoice show the SXT and the Electronics Package?
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Old 04-15-2019, 04:52 PM
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Quote:
Originally Posted by 14Hemi View Post
When I got to build your truck online, the Electronics Package requires the removal of the SXT package. I don't know how you ended up with parts of the SXT package unless they just added the 20" wheels, but, that doesn't explain how you got the chrome bumpers. All the chrome option packages and the SXT have the body color upper fascia.

Does the invoice show the SXT and the Electronics Package?


My best guess is, that he ordered the Tradesman, which comes always with black fascia. I also found, some other packages come with 20" rims. I tried to configure mine online, and every package I wanted to add required to delete another, I already choose. Like you can't have a chrome fascia and chrome bumper with off road package and with off road package, you have to remove the black out package, which you had to take, if you want the black rims- and then you can't have the truck in any other color than black. and so on. It's simply confusing and I believe, this is, where things went wrong.
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Old 04-15-2019, 05:00 PM
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My dealership wanted some money when i placed my order, i think that is normal

I wanted some things when i ordered my 2016, but i was told up front that i could not get them with my particular model being an Ecodiesel

I wanted Sport bumpers, i had to get chromed bumpers, that was my biggest complaint

I decided that i wanted a RED only because i could not get Orange
No one knew what Delmonico Red Pearl was, because it was a new color & there was no color swatch to see it, i thought that it might be cool to have a new Red color that no one else had.
When it came to the dealership, everyone was admiring it. I saw it & almost threw up, i hate Burgundy, i had a 1962 Ford that was painted burgundy & it was ugly as all get out.

So i had to order Sport Bumpers & went to a good Body Shop


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Last edited by GTyankee; 04-15-2019 at 05:04 PM.
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Old 04-15-2019, 05:09 PM
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GT I agree, your repaint looks much better.
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Old 04-17-2019, 08:00 PM
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Beauty is in the eye of the beholder. I wanted the Delmonico Red 2 tone on mine, but the dealer was out of stock, so I settled on white with the silver 2 tone. My son bought his 7 months after me and got the color that I wanted, the Delmonico red 2 tone. I cant talk him into trading trucks with me. lol
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