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Discussion Starter · #1 ·
I was notified to come into the dealership for a tie rod recall. I didn't realize the temp fix was a spot welds of the linkage bolts, but an alignment was supposed prior to the weld. Shake, rattle and rolls later I got about something not being right on the passenger side. Took it elsewhere and they showed the spot welds was done out of alignment. 2nd set of front tires later, dealership replaced the truck with a new tie rod and supposedly did an
alignment. Still shaking and the Ram rep never followed up on what happened. Anyone else run into this?
 

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I was notified to come into the dealership for a tie rod recall. I didn't realize the temp fix was a spot welds of the linkage bolts, but an alignment was supposed prior to the weld. Shake, rattle and rolls later I got about something not being right on the passenger side. Took it elsewhere and they showed the spot welds was done out of alignment. 2nd set of front tires later, dealership replaced the truck with a new tie rod and supposedly did an
alignment. Still shaking and the Ram rep never followed up on what happened. Anyone else run into this?
You came to the right place!!!
You're talking about the V-06 recall, which is actually on the drag link, not the tie rod, and you are right that for the longest time the "fix" was to weld the locknuts to the adjustment sleeve.
Now the authorized fix is to replace the draglink with a new one ( Mopar part #68338342AB) There will be no charge for this replacement.
There are several comment threads on this forum about this issue. Perhaps the most useful one for you might be this one, where you will find a number of posts from people trying to figure out how to get their trucks fixed without the lame "weld it together" nonsense that was the original "solution".
Read through the whole thread when you get time, and it should answer your questions, particularly how to actually get a dealership to perform the work, since so many of them are not yet up to speed on the change.

I would suggest you call your dealer's service department and tell them you want a new drag link installed as per RAM's current policy for fixiing the V-06 recall. If they say they don't know about that and are still thinking the weld is the fix, I suggest you send a private message to @ramcares here on the forum, tell them what's going on, and let them help you get it sorted.

Anyway, read the thread I linked to and that will give you a picture of what's been going on.
If you have more questions, ask them here.
 
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Actually, I just read your post again.
If you've already had the drag link replaced by a dealership, and the steering is still all messed up, take it back and tell them to align it properly. You might check tire balance too if you're getting steering wheel shake.

But it is the drag link, not the tie rod that's the issue here.
 

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Discussion Starter · #4 ·
Actually, I just read your post again.
If you've already had the drag link replaced by a dealership, and the steering is still all messed up, take it back and tell them to align it properly. You might check tire balance too if you're getting steering wheel shake.

But it is the drag link, not the tie rod that's the issue here.
Thank you for reading my post. You are correct, it is the drag link. Tie rod was on the brain. There always seems to be a new issue when I take it to the dealership. Some people have recommended me taking it to a place that specializes in duallys. I think I am ready to do that. I've spent countless hours at dealerships around here. I just want it done correctly the first time without losing my truck for an extended period of time.
 

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Oh, I get that. And some dealerships are, lets just say, better than others at customer service.
The fact that yours is a dually shouldn't make much difference to having the steering perform like it should
If the dealer replaced the drag link, and did an alignment (and they damn well should have), they should have given you a printout of the alignment specs showing before and after values for all the various adjustments - toe, camber, caster etc.
Did you get one?
If you didn't, I'd go back and tell them to do it over and give you a printout.
If the steering is still shaking, you could have wheel balance issue I suppose.

You certainly could take it to a specialist shop that does alignments and has a lot of dually experience, especially if the dealers in your area are acting like muppets. In your situation I just might consider that myself if the dealerships were making me crazy.
Let us know what you decide and how it all plays out - reports on problems solved is what makes forums like this so valuable
 

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I was notified to come into the dealership for a tie rod recall. I didn't realize the temp fix was a spot welds of the linkage bolts, but an alignment was supposed prior to the weld. Shake, rattle and rolls later I got about something not being right on the passenger side. Took it elsewhere and they showed the spot welds was done out of alignment. 2nd set of front tires later, dealership replaced the truck with a new tie rod and supposedly did an
alignment. Still shaking and the Ram rep never followed up on what happened. Anyone else run into this?
Hi SuburbanCowgirl,
Can you send us a message with your VIN, dealer information, and the date you last spoke with your dealer? We would like to look into this for you.

Rob
Ram Cares
 
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You came to the right place!!!
You're talking about the V-06 recall, which is actually on the drag link, not the tie rod, and you are right that for the longest time the "fix" was to weld the locknuts to the adjustment sleeve.
Now the authorized fix is to replace the draglink with a new one ( Mopar part #68338342AB) There will be no charge for this replacement.
There are several comment threads on this forum about this issue. Perhaps the most useful one for you might be this one, where you will find a number of posts from people trying to figure out how to get their trucks fixed without the lame "weld it together" nonsense that was the original "solution".
Read through the whole thread when you get time, and it should answer your questions, particularly how to actually get a dealership to perform the work, since so many of them are not yet up to speed on the change.

I would suggest you call your dealer's service department and tell them you want a new drag link installed as per RAM's current policy for fixiing the V-06 recall. If they say they don't know about that and are still thinking the weld is the fix, I suggest you send a private message to @ramcares here on the forum, tell them what's going on, and let them help you get it sorted.

Anyway, read the thread I linked to and that will give you a picture of what's been going on.
If you have more questions, ask them here.
Thank you for the tag!

Rob
Ram Cares
 

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Make sure you get everything in writing from Ram. I spent over 8 weeks going in circles with them to finally find out the dealer that was to do the swap originally had the correct parts and authorization to do it the first time. I was told by the service people at the dealership they were sent the wrong part and they could not get approval thru ram to change the part, long story shot they just did not want to admit to making a mistake and correct it. I also will say that the dealership is no the only party at fault, Ram is just as bad as they never assigned me to the correct department , proper case worker and never made any attempt to follow up as to why the dealer did what they did. I also find that the lack of dealerships willing to make the correct repair was a real eye opener as none of the other area dealers but one would even consider doing it( do not care to do business with the original dealer again as they lied to me to my face ). I have an appointment scheduled for August to finally get this fixed , dealer has been contacted and does have the right parts. It is a shame that we have to put up with this crap because some lazy workers in the assembly line forgot to tighten the original setup to spec and the company tried to save a buck by welding a piece of steering linkage instead of replacing it to begin with, makes you think what else is done half way on the truck to save a buck.
 

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It is a shame that we have to put up with this crap because some lazy workers in the assembly line forgot to tighten the original setup to spec
I don't think that was the problem. I can recall reading that the issue was a manufacturing issue with the drag link thread tolerances — some links had threads that were outside of dimensional tolerances which increased the chances of them loosening in service even though they were tightened to spec on the assembly line.
I've never seen any reports that it was "lazy workers" forgetting to tighten up to spec, have you?
That kind of thing in the assembly process has several checks as the line proceeds. Once in a blue moon one might slip past the safeguards, but it's very uncommon. "Lazy" line workers who just don't bother to do their jobs get weeded out pretty damn fast.

I totally agree that the weld "fix" was really lame, which is why I declined to let them do it on my truck. It's actually likely that they didn't have a surplus of new drag links in inventory initially, so just didn't have enough to handle the recall without holding up production.
They are now offering to replace the link with a new one, even for those who did have it welded, so at least that's a real fix, finally. The one they put on my truck doesn't have that monster adjustment sleeve - they've gone back to the old design with locking collars, which have been in use without any problems longer than I've been alive.
 

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I don't think that was the problem. I can recall reading that the issue was a manufacturing issue with the drag link thread tolerances — some links had threads that were outside of dimensional tolerances which increased the chances of them loosening in service even though they were tightened to spec on the assembly line.
I've never seen any reports that it was "lazy workers" forgetting to tighten up to spec, have you?
That kind of thing in the assembly process has several checks as the line proceeds. Once in a blue moon one might slip past the safeguards, but it's very uncommon. "Lazy" line workers who just don't bother to do their jobs get weeded out pretty damn fast.

I totally agree that the weld "fix" was really lame, which is why I declined to let them do it on my truck. It's actually likely that they didn't have a surplus of new drag links in inventory initially, so just didn't have enough to handle the recall without holding up production.
They are now offering to replace the link with a new one, even for those who did have it welded, so at least that's a real fix, finally. The one they put on my truck doesn't have that monster adjustment sleeve - they've gone back to the old design with locking collars, which have been in use without any problems longer than I've been alive.
I got the not being tightened right from 4 different high position sources from a couple of places , so I would tend to think it would be a good possibility of being viable , but not saying you are incorrect either . We will never find out the whole truth on what was the cause. I too held off off on the recall till I had verified from Ram that there was an actual replacement part to be used, but the lame dealer I went to had everything in house and approved but choose not to what I had requested to be done because they did not listen to Ram's email on how to get paid for the swap. The worst part if this is the dealer flat out lying to me and telling me the part was wrong and there was no way to correctly repair the drag link unless I paid out of pocket where Ram sat idle and did not verify why the part was not changed.
 

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I got the not being tightened right from 4 different high position sources from a couple of places , so I would tend to think it would be a good possibility of being viable , but not saying you are incorrect either . We will never find out the whole truth on what was the cause. I too held off off on the recall till I had verified from Ram that there was an actual replacement part to be used, but the lame dealer I went to had everything in house and approved but choose not to what I had requested to be done because they did not listen to Ram's email on how to get paid for the swap. The worst part if this is the dealer flat out lying to me and telling me the part was wrong and there was no way to correctly repair the drag link unless I paid out of pocket where Ram sat idle and did not verify why the part was not changed.
Yeah, I remember you were having a bumpy ride with screwups right and left. Some service dept's are crappy, some are worse than crappy and some are all right. I'm lucky that the nearest one to me is all right, but even they didn't have any idea at all about RAM changing from the weld "fix" to replacing the link with a good one.

It took weeks to get it sorted, even with the service manager pushing best he could at the system from his end. Eventually it all worked out. You're going to like the new link. It's the old style bulletproof locking collar type - none of that huge goofy adjustment sleeve baloney.

Assembly lines are set up to where it would actually require a lot of "lazy" people all working the same line on the same days for that to be what happened. The redundancy checks for things like torque settings are pretty effective as a rule. The tools which tighten anything on a line are almost all power wrenches which are automatically calibrated to torque specs, so it would actually take more effort send something down the line loose than tight, 'cos you'd have to find a way around the system checks. So I don't buy the "lazy" narrative at all.
 

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I was notified to come into the dealership for a tie rod recall. I didn't realize the temp fix was a spot welds of the linkage bolts, but an alignment was supposed prior to the weld. Shake, rattle and rolls later I got about something not being right on the passenger side. Took it elsewhere and they showed the spot welds was done out of alignment. 2nd set of front tires later, dealership replaced the truck with a new tie rod and supposedly did an
alignment. Still shaking and the Ram rep never followed up on what happened. Anyone else run into this?
Are you getting the "Death Wobble"? (Shaking) I experienced this on my 2018 3500 DRW. Had tires balanced and checked for out of round, had alignment done, ball joints checked, Track Bar checked. All Ok. Had stock shocks at the time. Still got the "Death Wobble". Took it to the dealer and they replaced the Steering Stabilizer. The stabilizer is basically a "Band Aid" for weak parts in the steering system but that eliminated the "Death Wobble". Since then I have replaced the Steering Stabilizer with a Dual Bilstein setup, reinforced the steering box mount with a kit, replaced the Track Bar with an aftermarket heavy duty unit, replaced the Ball Joints with rebuildable joints, put Fox 2.5 shocks on all 4's. Solid as a rock now.
 

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i understand dealers not wanting to work on their products. i have a 95 grand caravan that has shifting problems. i am pretty sure it is the tcm but i am told they cannot work on them. i am wondering what happened to their scan tool was it thrown away or just packed away. and try to buy parts from them everything is no longer avaiable.
 

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I was notified to come into the dealership for a tie rod recall. I didn't realize the temp fix was a spot welds of the linkage bolts, but an alignment was supposed prior to the weld. Shake, rattle and rolls later I got about something not being right on the passenger side. Took it elsewhere and they showed the spot welds was done out of alignment. 2nd set of front tires later, dealership replaced the truck with a new tie rod and supposedly did an
alignment. Still shaking and the Ram rep never followed up on what happened. Anyone else run into this?
Check your tyres they might not be round, we had a problem with ours they couldn't do a balance & the tyres turned out to be egg shaped, faulty tyres!
 

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Check your tyres they might not be round, we had a problem with ours they couldn't do a balance & the tyres turned out to be egg shaped, faulty tyres!
Check your upper & lower ball joints as ours in our 2500 where faulty from new!
 

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I was notified to come into the dealership for a tie rod recall. I didn't realize the temp fix was a spot welds of the linkage bolts, but an alignment was supposed prior to the weld. Shake, rattle and rolls later I got about something not being right on the passenger side. Took it elsewhere and they showed the spot welds was done out of alignment. 2nd set of front tires later, dealership replaced the truck with a new tie rod and supposedly did an
alignment. Still shaking and the Ram rep never followed up on what happened. Anyone else run into this?
Ok, here is my two cents. A shaking tire, is due to several issues, out of balance, chopped on the edges due to balance issues, or a serious pot hole damages the wire inside of tire. Alignment would cause the vehicle to pull tot he left or the right, I call track, or not tracking properly.

The only way to fix this issue is do a properly alignment (suggest Firestone, purchase a lifetime alignment for the vehicle), and replace at least two of the tires, putting them on the front.

Cheers
 

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Discussion Starter · #18 ·
I will keep you guys up to date. I am very appreciative for a forum like this!
As promised, here is my update. Ramcare had me give them my information. I replied back to them with the requested information and I will was notified I need to make sure I go back to a Ram dealership. That has been my latest communications with them and I decided to keep my appointment with the local shop because I couldn't afford to wait and tear up more tires. Got my alignment done. Night and day difference on the ride and the ABS light that kept coming on and off has not come back on. The local place had my vehicle back to me quickly. They let me know if I had anymore troubles to bring it back and they would work with me.
 
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