DODGE RAM FORUM banner
1 - 13 of 13 Posts

Registered
Joined
3 Posts
Discussion Starter · #1 ·
Hello,

I'd like to tell a story and look for a resolution from RAM Cares. I have been a loyal RAM/Chrysler buyer for years. I currently own a 2018 RAM 1500 and 2018 Chrysler Pacifica.
I'm not sure that I will ever buy MOPAR again.

The '18 RAM has had an ongoing issue for the last 3 months. The ABS light, traction control light, and service electronic brake system warning lights have been illuminated on and off for the last 10K-15K miles. When the issue originally came about I immediately went to my local RAM dealer and had the code read. The code called for a new right front wheel speed sensor. That's where the nightmare begins.

The OEM wheel speed sensors were on back order so I had to use a napa branded alternative. After swapping that sensor out the light came right back on. The dealership then said it must be a bad sensor so we replaced it with yet another napa branded alternative. Same issue. They then recommended a ABS module ($500). After replacement, same issue.
They then recommended an OEM sensor, after waiting for the sensor to come in from back order, it was installed. Same issue. The dealership then finally decided that they needed to rewire so they rewired the right front and left sensors. Knock on wood, that seems to have fixed it. However, not before I have already dropped $700+ on parts and service for a SAFTEY RELATED ISSUE.

RAM should address this issue with a formal recall and service bulletin. I know I am not alone in this issue as there are multiple forums stating the same.

Side note: today the touch screen began to delaminate, which I see seems to be another common isssue. RAM Cares, please show that you care about a loyal customer's business.

Sincerely,
Luke
 

Registered
Joined
10,537 Posts
Ram cares? Thats funny. 馃槀 Good luck on getting that taken care of. You'll be better off calling FCA then dealing with ram cares.
 

Registered
Joined
6,407 Posts
Why wasn't it covered under warranty? Is the truck out of warranty because it is over 3 years old and you do not have an extended warranty? Call FCA and see if they might help because it is just out of warranty and the dealer did not seem to know what they were doing.
 

Registered
Joined
17 Posts
Hello,

I'd like to tell a story and look for a resolution from RAM Cares. I have been a loyal RAM/Chrysler buyer for years. I currently own a 2018 RAM 1500 and 2018 Chrysler Pacifica.
I'm not sure that I will ever buy MOPAR again.

The '18 RAM has had an ongoing issue for the last 3 months. The ABS light, traction control light, and service electronic brake system warning lights have been illuminated on and off for the last 10K-15K miles. When the issue originally came about I immediately went to my local RAM dealer and had the code read. The code called for a new right front wheel speed sensor. That's where the nightmare begins.

The OEM wheel speed sensors were on back order so I had to use a napa branded alternative. After swapping that sensor out the light came right back on. The dealership then said it must be a bad sensor so we replaced it with yet another napa branded alternative. Same issue. They then recommended a ABS module ($500). After replacement, same issue.
They then recommended an OEM sensor, after waiting for the sensor to come in from back order, it was installed. Same issue. The dealership then finally decided that they needed to rewire so they rewired the right front and left sensors. Knock on wood, that seems to have fixed it. However, not before I have already dropped $700+ on parts and service for a SAFTEY RELATED ISSUE.

RAM should address this issue with a formal recall and service bulletin. I know I am not alone in this issue as there are multiple forums stating the same.

Side note: today the touch screen began to delaminate, which I see seems to be another common isssue. RAM Cares, please show that you care about a loyal customer's business.

Sincerely,
Luke
It's one of the sensors, I friggin forget what it's called, but it's hard wired, external to the wheels. The wire, at least in my case, got disco'd. Did exactly what's happening to you.
 

Registered
Joined
1,541 Posts
Things wear out ,break,malfunction, stop working. Ma Ram is not here to take care of your trucks , and or hurt feelings. They get your money when you buy, then they say by by. Read all the paperwork before you purchase any vehicle,then maybe you all won鈥檛 be so shocked when you learn you have to stand on your own. If you searched for wheelspeed sensors I guararantee those were able to be found at a different dealer. Do not believe every/anything dealers tell you .Verify for your self.
 

Banned
Joined
9 Posts
Hello,

I'd like to tell a story and look for a resolution from RAM Cares. I have been a loyal RAM/Chrysler buyer for years. I currently own a 2018 RAM 1500 and 2018 Chrysler Pacifica.
I'm not sure that I will ever buy MOPAR again.

The '18 RAM has had an ongoing issue for the last 3 months. The ABS light, traction control light, and service electronic brake system warning lights have been illuminated on and off for the last 10K-15K miles. When the issue originally came about I immediately went to my local RAM dealer and had the code read. The code called for a new right front wheel speed sensor. That's where the nightmare begins.

The OEM wheel speed sensors were on back order so I had to use a napa branded alternative. After swapping that sensor out the light came right back on. The dealership then said it must be a bad sensor so we replaced it with yet another napa branded alternative. Same issue. They then recommended a ABS module ($500). After replacement, same issue.
They then recommended an OEM sensor, after waiting for the sensor to come in from back order, it was installed. Same issue. The dealership then finally decided that they needed to rewire so they rewired the right front and left sensors. Knock on wood, that seems to have fixed it. However, not before I have already dropped $700+ on parts and service for a SAFTEY RELATED ISSUE.

RAM should address this issue with a formal recall and service bulletin. I know I am not alone in this issue as there are multiple forums stating the same.

Side note: today the touch screen began to delaminate, which I see seems to be another common isssue. RAM Cares, please show that you care about a loyal customer's business.

Sincerely,
Luke
Check out my post for truck replacement call and report
 

Registered
Joined
6 Posts
It's the abs module and no one has it..just went through that circus. Ordered it in October and just had the part replaced this last week. Try a junkyard otherwise go through the dealership and be prepared to wait....abs module and the hydraulic module that attaches to it..located on the driver's side behind the front wheel liner .just sitting there....best of luck
 

Registered
2013 Ram 2500 Laramie Longhorn 6.7 Cummins Turbo Diesel 4WD
Joined
2 Posts
It's the abs module and no one has it..just went through that circus. Ordered it in October and just had the part replaced this last week. Try a junkyard otherwise go through the dealership and be prepared to wait....abs module and the hydraulic module that attaches to it..located on the driver's side behind the front wheel liner .just sitting there....best of luck
 
1 - 13 of 13 Posts
Top