Advice would greatly be appreciated, warranty issue.

First off - just my opinion, but a motor that has been neglected in terms of oil changes will show signs - sludge, dirty oil pan pickup, etc - seems to me that some basic inspection would indicate that this is not the case, and that the dealer is going out of their way to find a loophole here in order to void the warranty. Honestly, how many casual drivers out there keep receipts from ALL of their oil changes. I certainly don't (but will now, as I also do mine myself).

I know I'm Captain Obvious right now by stating this - just having a hard time understanding why they're claiming it's an issue of neglect here. Plus, your oil level was ok - what, maybe 1/2 a quart low?

p.s. Yes, you can pull receipts from your credit card company. I'd start working on that now as they tend to be slow in retrieving the original receipt data.

I've got to agree with everything Turbo said. Personally I would think the dealer would have to prove neglect in order to get out of the warranty, I would have to guess that most everyone does not take their trucks or cars back to the dealers to get the oil changed or serviced and no one is going to keep all the receipts from where you purchased oil and come to think of it if you did it yourself then how is the dealer going to know that that the oil and filters you purchased really went in and on your truck? That's not making a lot of sense to me.

Something you can do is pick up the phone and call the corporate office, also send an email to them as well. Explain the whole thing to them, most of the time this will solve the issue but just be nice to them till it's time not to be. I had a similar issue with Toyota years ago, a simple email resulted in a call from Corporate Relations and a call from the dealer and my problem solved. Car dealers (Brand owners that is) what customers these days and they want them to stay loyal and happy.

On a claim of this magnitude, the dealer can't make the decision....Chrysler does. The dealer knows that Chrysler will require proof of maintenance; that is why they asked for the receipts. The fact that they tore it down and are talking about the issue being mechanical rather then a maintenance issue tells me that they are on your side and trying their best to fast track this to ensure you are a satisfied customer.

Give them the opportunity to do their job inside the guidelines that Chrysler has set out for them to follow, and do your best to get them the receipts they asked for so they can shove them in Chrysler's face to eliminate that possible reason for a denied claim.

I buy my trucks brand new, and I get them serviced at the dealer so the maintenance records are on file. After spending 10's of thousands of dollars on a new truck, I am not going to screw up the warranty over something as inexpensive as basic maintenance at the dealer. Also, by having them do the maintenance, they get to see me as a regular customer, so when I do have a warranty claim, they know me, know that I am a regular, and will overlook little things (like questionable mods) that might otherwise cause an issue.

The dealership is a business. All businesses benefit from repeat customers. I never see them as a 'stealership' or 'liarship', but rather as my front line warriors that will fight for me when something goes wrong....and believe me, they have. This has been the case with my current dealer(s), and the ones I dealt with in the past. I will never say that I haven't had to be 'firm' with my position a few times, but I have never been denied what has been owed to me.

If you plan to do your own maintenance, at the very least, keep your receipts 'AND' enter everything into a 'hand written' log book. You spent big bucks to buy an expensive vehicle.......

BTW - This is only the 2nd seized Hemi I have heard about since 2003. The other one was run with no oil (Opps, did someone forget the drain plug ??), and it apparently squealed very bad for about 10 miles before it quit all together. I have heard of the odd one breaking a valve spring (earlier versions), but other than a bent valve, they usually faired pretty good. :4-dontknow: