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When I walked in I told the salesman that I was looking for a new Ram 1500, and that I was going to four different dealers to compare price. I told him that I had a 2014 Ram for trade and the only number I needed to see was the Out The Door price. After building my truck he printed out the options that I wanted and took it to someone. When he came back he told me that they were not going to waste their time talking to me until I decided what dealer I wanted to buy from !. I then walked out and went looking elsewhere. I could not believe that I was the first customer to visit them looking to compare prices with other dealers.

I sent the above message to ram Cares 5 days ago and no response.
 

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Completely agree that it's a bad dealer experience. But at the same time what would ramcares do about it? Force them to give you a quote? The best dealer complaint you can make is to not buy from them or do business in any way with them. Dealerships are not directly part of the manufacturer. When it comes to sales tactics there is not much they can do about a dealership that is just bad at sales.
 

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Ram Cares won't care, it is between you and this dealer.


No offense, but starting off on a confrontational note often doesn't end with the wanted result. As a 3rd party, the way you stated it is confrontational. Just my opinion.


View it from this angle. You want them to go ahead and do a decent bit of work, for a "possible" minimum payback. I don't work for free and I doubt you do either, so why should the salesman/salesmanager/dealer manager/owner work for free?


This is how I as an independent 3rd party see it.


Why didn't you just go in and get a price and then go to another dealer and get a price, etc. Then take the lowest of the 4? It is the result you wanted and not one dealer would have been wiser to what you wanted or were doing.


Or better yet, have a rough idea of how much you wanted to pay. Then go to the dealer or 2 that you would have preferred to buy from and see if either would get to where you wanted to be?
 

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Ram Cares won't care, it is between you and this dealer.


No offense, but starting off on a confrontational note often doesn't end with the wanted result. As a 3rd party, the way you stated it is confrontational. Just my opinion.


View it from this angle. You want them to go ahead and do a decent bit of work, for a "possible" minimum payback. I don't work for free and I doubt you do either, so why should the salesman/salesmanager/dealer manager/owner work for free?


This is how I as an independent 3rd party see it.


Why didn't you just go in and get a price and then go to another dealer and get a price, etc. Then take the lowest of the 4? It is the result you wanted and not one dealer would have been wiser to what you wanted or were doing.


Or better yet, have a rough idea of how much you wanted to pay. Then go to the dealer or 2 that you would have preferred to buy from and see if either would get to where you wanted to be?
Right on! I don't blame the dealer. The last few trucks and TT I have bought I negotiated online between dealers and none were the wiser. Found the best deal on what I wanted and went and bought it.
 

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When I walked in I told the salesman that I was looking for a new Ram 1500, and that I was going to four different dealers to compare price. I told him that I had a 2014 Ram for trade and the only number I needed to see was the Out The Door price. After building my truck he printed out the options that I wanted and took it to someone. When he came back he told me that they were not going to waste their time talking to me until I decided what dealer I wanted to buy from !. I then walked out and went looking elsewhere. I could not believe that I was the first customer to visit them looking to compare prices with other dealers.

I sent the above message to ram Cares 5 days ago and no response.
Hi Castaway,

We apologize. We have not received a message from you. Please try sending it again, or you can call the Ram Customer Care line at 866-726-4636.

Darlene
Ram Social Care Specialist
 

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I would suggest that if a person has a possible Trade In, that it is not mentioned at the beginning of a transaction.

My salesman knew that i was going to be selling my 2009 Ram 1500, but only after the 2016 that i was going to factory order was set up as work truck
Until that time, i still needed the 2009
As it turned out, the 2016 was not ready for about 5 months after it was delivered
 

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When I walked in I told the salesman that I was looking for a new Ram 1500, and that I was going to four different dealers to compare price. I told him that I had a 2014 Ram for trade and the only number I needed to see was the Out The Door price. After building my truck he printed out the options that I wanted and took it to someone. When he came back he told me that they were not going to waste their time talking to me until I decided what dealer I wanted to buy from !. I then walked out and went looking elsewhere. I could not believe that I was the first customer to visit them looking to compare prices with other dealers.

I sent the above message to ram Cares 5 days ago and no response.

LOL - too funny.
 

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Another problem with this approach is you have possibly just burned a few bridges.
So say this dealer (dealer A) had the best service dept but sales sucks, so you go in and say this but end up buying from dealer B.
Now Dealer B has great sales deals but the worst service dept on the planet.


Now you try to go to Dealer A and they now tell you sorry go back to your purchasing dealer or effectively tell you that by scheduling you way into the future.


The same applies to Dealer C & D.


Happens every day. Of course everyone blames Ram even though they have nothing to do with it.
 

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Never ever tell a dealer up front, that you're comparing- the right approach would had been- look- I would buy from you, but dealer xy gave me this price- can you be better?


Our dealer, where we had our charger from pissed us off every time we went there. My wife was scheduled for an oil change ( I even asked, if 6 months are not a little short and they told us, that's what the manufacturer says). She went there, they took the car in, she waited 2 hours! and then they called her- she came back (was in the shopping mall next door) and they told her, that they've done nothing, because the oil change was not due. The did not only do that once- no 3 times within the 4 years we have it now.
Not only that- her emission light was on and I checked- it seemed like the oil sensor. I called to tell them my wife is coming over- they said- no need- we're full. and the sensor is not a big deal, it's just a wrong signal. I said- and what's the worst thing which can happen? they said- well- that the engine locks up- but then she'll get a new one. Wow. - that was the last straw and I called the owner. I told him to note my name- and next time I want to see a service, which makes me want to come to him and not to anyone else. And he better does it in a way, for me to consider to come with my RAM too.
Actually, it worked. My wife gets ever since great service and never waits longer than 45 minutes for an oil change. They took it in right away as her abs sensor was broken and fixed it free of charge- even though we would had to pay the co-pay- they didn't charge us.
I still don't go there with my RAM, because I have warranty insurance with the other dealer and also- my dealer does a absolute great job so far.
 

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Guess you can cross that one off your list...lol. As far as bad dealerships go, they can be worse. Mine tried to rush me through paperwork so fast that the guy grew visibly irritated to the point where I walked out on him. The manager caught me in the parking lot and gave me the whole “the employee was out of line speech” and even promised to send me touchup paint for the truck and my Charger if I went back in. Never got the paint or any paperwork on my “Platinum” warranty. On that note, do not buy any extended warranty from the dealer at time of purchase. Go online right now and see how much cheaper they are through Chrysler. You can purchase after the fact and know exactly what you’re getting. May not want it at all.
 

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Guess you can cross that one off your list...lol. As far as bad dealerships go, they can be worse. Mine tried to rush me through paperwork so fast that the guy grew visibly irritated to the point where I walked out on him. The manager caught me in the parking lot and gave me the whole “the employee was out of line speech” and even promised to send me touchup paint for the truck and my Charger if I went back in. Never got the paint or any paperwork on my “Platinum” warranty. On that note, do not buy any extended warranty from the dealer at time of purchase. Go online right now and see how much cheaper they are through Chrysler. You can purchase after the fact and know exactly what you’re getting. May not want it at all.
Once I got to the point of being ushered into the finance guy's office, I knew the deal was pretty much done so the "dont bother telling me about it" came out of my mouth.

He said he understood me wanting nothing of what he was selling (paint protection, extended warranty, etc) but he had to go through his schpeel as part of his job. No problem, I let him tell me about it all and I turned down all of it at once. This did not upset him in any way, he understood my position on all of it.

But I would never be that forward with a salesman until after we've agreed on a price. It probably goes without saying that you are comparing prices, especially with domestic vehicles having so many dealers near each other. No need to rub it in their face. In my case I had special pricing, but didnt even tell them until after I chose and test drove the truck. Again, I didnt want to seem like "hey look at me this is what im paying no matter what"

Ive never traded in a vehicle before, but I agree with an earlier reply....they dont need to know about it until after you agree on a price. I know the theory is that they will just de-value your trade based on how good of a deal you got on the new vehicle, but stand your ground and be prepared to walk away. Or private sale it instead. You have more options when the trade is the issue than when the new vehicle price is the issue.
 
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