[redwagon]

I have to say be careful if you talk to Ram about the supposed correct no welded fix for the Vo6 recall. I just had mine done because Ram told me that the recall was updated and the new parts were available that did not require welding. Ram made my service appointment and told me the new parts would be there. I picked up the truck tonight and the weld repair was done and dealer only has on file the old recall and no updates.

 

[ramcares]

I have to say be careful if you talk to Ram about the supposed correct no welded fix for the Vo6 recall. I just had mine done because Ram told me that the recall was updated and the new parts were available that did not require welding. Ram made my service appointment and told me the new parts would be there. I picked up the truck tonight and the weld repair was done and dealer only has on file the old recall and no updates.

The dealer instructions for dealerships do include getting a part replacement. Can you send us your VIN and dealer info so we can look into this for you?

Kaitlin
Ram Cares

 

[oe542bob]

That’s funny kinda. I had the same thing almost happen. When I called my dealer for the appointment, they said it would be welded per the recall! I said NO, and that a replacement DL should be there to be installed.
This was all handled by Kaitlin and FCA. I was called and told a part was sent to the dealer. It was all done correctly finally. If I would not have been insistent, Service would have probably just welded it.
It was done right the first time and I Thank Kaitlin for her help. Just be patient, you can get it done right!!

 

[14vern]

I have to say be careful if you talk to Ram about the supposed correct no welded fix for the Vo6 recall. I just had mine done because Ram told me that the recall was updated and the new parts were available that did not require welding. Ram made my service appointment and told me the new parts would be there. I picked up the truck tonight and the weld repair was done and dealer only has on file the old recall and no updates.

Never trust a dealer. I believe now days we have to have everything in writing, even dropping your truck off for service ,requires you to have the dealer sign an authorization of anything they should do. Never trust a dealer.

 

[redwagon]

Just a little update, was not entirely the dealers fault., the part that was sent to them was packed wrong ..they received a tie rod not a drag link so they performed the recall as instructed. FCA is doing everything they can to make the proper repair parts impossible to access . The dealer has contacted me as to where we stand right now and it turns out to be a problem thru Ram cares and how they deal with things. I will say that the way Fca/Ram Cares handles the issue is a joke, impossible to get in contact with the agent who is in charge of my claim and forget any other help as all they do is put you are hold and hang up on you while they pretend to be transferring you to someone else and they don't seem to even care . They also seem to forget how to return calls as well. I find it pretty funny when the dealer comes up with the same sentiments about them also . I have said it before and it is still true, Ram Cares is nothing more than lip service to make you feel warm and fuzzy as they treat you like crap.

 

[RaceHillFarms]

Not sure why you are blaming Stellantis (formally FCA) for the dealer failing to pull up the proper recall information and failing to have the correct part on hand before they booked your service appointment.

The weld was always a bad solution but the dealers are always going to play ignorant and weld the drag link because it only takes them 10 minutes of their time and they do not have to put the truck on the alignment rack like they have to if they replace the drag link.

Also not sure why you were calling Stellantis to get involved in a recall issue in the first place. A smart consumer would have printed a copy of the current recall showing the drag link is to be replaced to the dealer instead of blindly just dropping off your truck hoping some flunky that takes phone calls all day gets it right.

I place the blame for this not being done correctly 50% on you and 50% on the dealer, you for calling Stellantis and having them set up an appointment instead of you setting your own appointment with the dealer with a copy of the current recall notice, and the dealer for taking the easy way out and claiming ignorance about the updated recall because the dealers have access to all the current information via their computers with Stellantis.

Basically you tried to have a third party in this case some Stellantis employee that receives phones calls and does not know a drag link from a connecting rod handling your recall for you and it bit you in the arse. I hope you learned a valuable lesson in this which is keep it simple and don't try to involve people who live in another state that take phone calls all day long from people just like you.

 

[ramcares]

Not sure why you are blaming Stellantis (formally FCA) for the dealer failing to pull up the proper recall information and failing to have the correct part on hand before they booked your service appointment.

The weld was always a bad solution but the dealers are always going to play ignorant and weld the drag link because it only takes them 10 minutes of their time and they do not have to put the truck on the alignment rack like they have to if they replace the drag link.

Also not sure why you were calling Stellantis to get involved in a recall issue in the first place. A smart consumer would have printed a copy of the current recall showing the drag link is to be replaced to the dealer instead of blindly just dropping off your truck hoping some flunky that takes phone calls all day gets it right.

I place the blame for this not being done correctly 50% on you and 50% on the dealer, you for calling Stellantis and having them set up an appointment instead of you setting your own appointment with the dealer with a copy of the current recall notice, and the dealer for taking the easy way out and claiming ignorance about the updated recall because the dealers have access to all the current information via their computers with Stellantis.

Basically you tried to have a third party in this case some Stellantis employee that receives phones calls and does not know a drag link from a connecting rod handling your recall for you and it bit you in the arse. I hope you learned a valuable lesson in this which is keep it simple and don't try to involve people who live in another state that take phone calls all day long from people just like you.

Can you send your VIN so we can look into this?

Kaitlin
Ram Cares

 

[BLUKTY2]

Just a little update, was not entirely the dealers fault., the part that was sent to them was packed wrong ..they received a tie rod not a drag link so they performed the recall as instructed. FCA is doing everything they can to make the proper repair parts impossible to access . The dealer has contacted me as to where we stand right now and it turns out to be a problem thru Ram cares and how they deal with things. I will say that the way Fca/Ram Cares handles the issue is a joke, impossible to get in contact with the agent who is in charge of my claim and forget any other help as all they do is put you are hold and hang up on you while they pretend to be transferring you to someone else and they don't seem to even care . They also seem to forget how to return calls as well. I find it pretty funny when the dealer comes up with the same sentiments about them also . I have said it before and it is still true, Ram Cares is nothing more than lip service to make you feel warm and fuzzy as they treat you like crap.

I went through this quite some time ago but Kaitlin made it right, after my original drag link was welded. Now have a new drag link. I know that the original recall "fix" is a joke but be patient and let Kaitlin do her job. I understand it's frustrating and time consuming when it shouldn't be either, but if you haven't done so already I suggest that you respond to Kaitlin as she has reached out to you.

 

[redwagon]

Not sure why you are blaming Stellantis (formally FCA) for the dealer failing to pull up the proper recall information and failing to have the correct part on hand before they booked your service appointment.

The weld was always a bad solution but the dealers are always going to play ignorant and weld the drag link because it only takes them 10 minutes of their time and they do not have to put the truck on the alignment rack like they have to if they replace the drag link.

Also not sure why you were calling Stellantis to get involved in a recall issue in the first place. A smart consumer would have printed a copy of the current recall showing the drag link is to be replaced to the dealer instead of blindly just dropping off your truck hoping some flunky that takes phone calls all day gets it right.

I place the blame for this not being done correctly 50% on you and 50% on the dealer, you for calling Stellantis and having them set up an appointment instead of you setting your own appointment with the dealer with a copy of the current recall notice, and the dealer for taking the easy way out and claiming ignorance about the updated recall because the dealers have access to all the current information via their computers with Stellantis.

Basically you tried to have a third party in this case some Stellantis employee that receives phones calls and does not know a drag link from a connecting rod handling your recall for you and it bit you in the arse. I hope you learned a valuable lesson in this which is keep it simple and don't try to involve people who live in another state that take phone calls all day long from people just like you.

Hi, first off the service manger contacted me and apologized for the foul up . He told me that after reviewing the whole process that they made mistakes by not checking in with the parts department till after the fact and if they would have I would have been contacted with an update and they are going to do what is needed to do the repair correctly as I was told it would be done when the proper oks are issued from Stellantis . Second , I only called Stellantis to verify if a proper part was available because of the new info I read on the recall stating parts were available for 2017 and up . I have a 2016 which is the same as a 2017 and wanted to know what was the reason for not including the 2016 and was told that there were recent changes that now include the earlier years. Stellantis operator took the liberty to make my appt. on their own ( they were not requested to do so by myself). To make it clear the part came in as the right part number but was mispacked by the manufacturer. So here is some advice for you, don't act like a sexual intellect when you don't know all the facts.

 

[FJWF]

The dealer instructions for dealerships do include getting a part replacement. Can you send us your VIN and dealer info so we can look into this for you?

Kaitlin
Ram Cares

Does this mean the dealer will now replace the drag link with the updated part even though the weld was previously done?

 

[BLUKTY2]

Does this mean the dealer will now replace the drag link with the updated part even though the weld was previously done?

They did for me. I suggest that you check with your local dealer first, and if you don't like their answer, then contact Kaitlin with Ram Cares.

 

[FJWF]

They did for me. I suggest that you check with your local dealer first, and if you don't like their answer, then contact Kaitlin with Ram Cares.

Thank you for the response. I just called my local dealer and they acted like they have not heard anything about replacing the drag link. In fairness to them, they were very nice, but said the welded fix is the only remedy they know of and suggested I contact Chrysler directly. Is there a direct contact anyone has for Kaitlin, or do you just reply to one of her responses to others in these threads? Thanks.

 

[BLUKTY2]

I am not surprised by your dealer's response; I got the same story from mine.

Just send Kaitlin a PM and include your VIN. Good luck and keep us posted.

 

[Handy Dan]

I went through this quite some time ago but Kaitlin made it right, after my original drag link was welded. Now have a new drag link. I know that the original recall "fix" is a joke but be patient and let Kaitlin do her job. I understand it's frustrating and time consuming when it shouldn't be either, but if you haven't done so already I suggest that you respond to Kaitlin as she has reached out to you.

Quick question what years was this recall done I have a welded drag link on mine

 

[sherjam11]

The dealer instructions for dealerships do include getting a part replacement. Can you send us your VIN and dealer info so we can look into this for you?

Kaitlin
Ram Cares

I too, had the same issue Ram 2017, Cummins, 2500 Laramie Longhorn, 48K. Dealer did the recall, did not explain to me about any alignment issues, was just a recall for them, driving revenue. All the wild you couldn't align the truck properly. Unsure why and a engineer would instruct this as a recall issue. Dealer did indicate 850,000 drag link for the V06 not available. In the end, I ground out the weld, had alignment done properly, keep and eye on the nut becoming loose. Outstanding VOTE on confidence

I tried the get the dealer to replace the link, as this was one of the recall solutions. They welded anyway. I asked the dealer to cut the weld out, told me NO, who was going to pay for there time. I called FCA, they offered to pay to cut out the weld and repair not replace the drag link, only to weld again, didn't make any sense. I haven't been back to the dealer since, this was two plus years ago.

This was a terrible recall all around.....no proper solution for the consumer.

Stil a safety recall as far as I'm concerned. You don't weld a drag link nut in place. Tires will wear exceptionally fast on the inside wall. Now at $300 a tire for my vehicle, gain this just didn't make any sense. Wasn't repaired correctly by replacement, which is a permanent solution for all concerns.

 

[14vern]

I too, had the same issue Ram 2017, Cummins, 2500 Laramie Longhorn, 48K. Dealer did the recall, did not explain to me about any alignment issues, was just a recall for them, driving revenue. All the wild you couldn't align the truck properly. Unsure why and a engineer would instruct this as a recall issue. Dealer did indicate 850,000 drag link for the V06 not available. In the end, I ground out the weld, had alignment done properly, keep and eye on the nut becoming loose. Outstanding VOTE on confidence

I tried the get the dealer to replace the link, as this was one of the recall solutions. They welded anyway. I asked the dealer to cut the weld out, told me NO, who was going to pay for there time. I called FCA, they offered to pay to cut out the weld and repair not replace the drag link, only to weld again, didn't make any sense. I haven't been back to the dealer since, this was two plus years ago.

This was a terrible recall all around.....no proper solution for the consumer.

Stil a safety recall as far as I'm concerned. You don't weld a drag link nut in place. Tires will wear exceptionally fast on the inside wall. Now at $300 a tire for my vehicle, gain this just didn't make any sense. Wasn't repaired correctly by replacement, which is a permanent solution for all concerns.

Never trust a dealer. I have had things go bad while under warranty, and just fixed myself, was not worth the hassle to get appointment ,tow to dealer ,all of their bull chit and lies. To save a few hundred dollars ,and have some possibly under or totally unqualified person “ work” on my truck, because it’s warranted, is not worth the risk of damage that may occur. The few times I used a dealer the preformed services I didn’t request like flashes ,and my shit was not the same again, lost mileage. Sorry for the rant ,I do not like nor do I trust any dealer,they are misleading ,and smile while telling you lies. Never trust a dealer.

 

[FJWF]

I wanted to provide an update. I sent a message to Kaitlin at Ramcares. She got back to me and said she would get my drag link replaced. She just asked for my truck's vin, contact info and what dealer I wanted to work with. I am waiting to hear back, but will update when it gets done. Thank you Kaitlin!!

 

[theAZnut]

I wanted to provide an update. I sent a message to Kaitlin at Ramcares. She got back to me and said she would get my drag link replaced. She just asked for my truck's vin, contact info and what dealer I wanted to work with. I am waiting to hear back, but will update when it gets done. Thank you Kaitlin!!

Hello,

How did you reach out to Kaitlin? I started a conversation two day sago at Ramcares but not response yet.... My appointment with the dealer in Reno is tomorrow and they will not just change out the drag link even though I brought up the whole issue and this forum and examples. They would inspect and weld if needed from the sound of it as the 1st recall still stands according to them :-(

I am going in for a mysterious coolant leak but I have pictures of the leaking at least... Never to ground accept this last week and only one day...

Thanks!

 

[FJWF]

Hello,

How did you reach out to Kaitlin? I started a conversation two day sago at Ramcares but not response yet.... My appointment with the dealer in Reno is tomorrow and they will not just change out the drag link even though I brought up the whole issue and this forum and examples. They would inspect and weld if needed from the sound of it as the 1st recall still stands according to them :-(

I am going in for a mysterious coolant leak but I have pictures of the leaking at least... Never to ground accept this last week and only one day...

Thanks!

I did the same and started a conversation at Ramcares and requested she respond based on all the other threads. It took about two and half days but Kaitlin responded and asked for my info yesterday. I am waiting for her to respond and make an appointment at my local dealer. In reading on this forum and a couple Ram truck forums, most have said to be patient but it will happen. So, I am just waiting at this point. Hope this helps.

 

[theAZnut]

I did the same and started a conversation at Ramcares and requested she respond based on all the other threads. It took about two and half days but Kaitlin responded and asked for my info yesterday. I am waiting for her to respond and make an appointment at my local dealer. In reading on this forum and a couple Ram truck forums, most have said to be patient but it will happen. So, I am just waiting at this point. Hope this helps.

Thanks for responding!

My appointment at the Dealer in Reno today was a total bust. I had made a 7:45am appointment a week or two ago for today for the draglink and radiator leak and they just blew off the draglink thing as their shop manager was out for the week and then told me up to 3 days to diagnose the leak but not actually possibly repairing it due to getting their time set aside to actually do the work needed.

I was not impressed but got them to agree to diagnose the leak today but just ran out of time an patience being put back as if it just did not matter and what I had to deal with if I wanted the work done. My servicer writer was very kind and did his but but with no manager to talk to I just gave up for now and will reschedule everything once Kaitlin get things set up

Thanks again.