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Quick question what years was this recall done I have a welded drag link on mine
I am not sure what years or models this recall covers but if your drag link is welded, your truck is most likely included; why else would it be welded? I think you can check on FCA's website and get all of the specifics or reach out to Kaitlin at Ramcares. PM her your VIN.
 

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Apparently people don’t read very well. You need to contact Kaitlin via a pm. Don’t expect an answer immediately. You probably aren’t the only person trying to contact her.
In my case it was about a month till I was answered. Provided the necessary information.
About another month and I was informed that I was approved for a replacement drag link and it would be sent to the dealer.
Then make SURE the dealer has the part on hand and that it is to be installed.
The only FCA approved fix they have is the “weld” fix. So be diligent in letting them know, 1st: they should have the part for your truck from FCA, and 2nd: drag link to be replaced and not just welded.
 
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The dealer instructions for dealerships do include getting a part replacement. Can you send us your VIN and dealer info so we can look into this for you?

Kaitlin
Ram Cares
My dealer did the weld repair on mine. Now that I understand what was done with this hillbilly fix on my $60k truck I went back and talked to the service manager. He was denied by Ram getting the correct parts to do a real fix! I since have purchased an aftermarket part from Synergy. When I decide to trade in truck I will be looking at Chevy and Ford.
 

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My dealer did the weld repair on mine. Now that I understand what was done with this hillbilly fix on my $60k truck I went back and talked to the service manager. He was denied by Ram getting the correct parts to do a real fix! I since have purchased an aftermarket part from Synergy. When I decide to trade in truck I will be looking at Chevy and Ford.
Good luck for you
 

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I too, had the same issue Ram 2017, Cummins, 2500 Laramie Longhorn, 48K. Dealer did the recall, did not explain to me about any alignment issues, was just a recall for them, driving revenue. All the wild you couldn't align the truck properly. Unsure why and a engineer would instruct this as a recall issue. Dealer did indicate 850,000 drag link for the V06 not available. In the end, I ground out the weld, had alignment done properly, keep and eye on the nut becoming loose. Outstanding VOTE on confidence

I tried the get the dealer to replace the link, as this was one of the recall solutions. They welded anyway. I asked the dealer to cut the weld out, told me NO, who was going to pay for there time. I called FCA, they offered to pay to cut out the weld and repair not replace the drag link, only to weld again, didn't make any sense. I haven't been back to the dealer since, this was two plus years ago.

This was a terrible recall all around.....no proper solution for the consumer.

Stil a safety recall as far as I'm concerned. You don't weld a drag link nut in place. Tires will wear exceptionally fast on the inside wall. Now at $300 a tire for my vehicle, gain this just didn't make any sense. Wasn't repaired correctly by replacement, which is a permanent solution for all concerns.
Hello, are you still looking for a replacement drag link? We can help, to get started just send us a private message with your VIN.

Kaitlin
Ram Cares
 

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Thanks for responding!

My appointment at the Dealer in Reno today was a total bust. I had made a 7:45am appointment a week or two ago for today for the draglink and radiator leak and they just blew off the draglink thing as their shop manager was out for the week and then told me up to 3 days to diagnose the leak but not actually possibly repairing it due to getting their time set aside to actually do the work needed.

I was not impressed but got them to agree to diagnose the leak today but just ran out of time an patience being put back as if it just did not matter and what I had to deal with if I wanted the work done. My servicer writer was very kind and did his but but with no manager to talk to I just gave up for now and will reschedule everything once Kaitlin get things set up :)

Thanks again.
Kaitlin will take care of it. I received a follow-up from her after I sent her my VIN. An agent with FCA also left me a message that my claim was approved and a new drag ling is being sent to my local dealer. Once it is there, the dealer will make an appointment to have mine replaced. Thank yo again Kaitlin!!
 

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Hello Kaitlin,

I have been very displeased with my wheel alignment/centered, found this conversation on the very same issue I am having with my 2018 Ram drag link (thread below). Everyone is highly recommending to speak with you. Can you please PM me and we can chat about a solution? Thank you!

My drag link was welded in April of 2019 while at a local dealership when my truck was in for an oil change. I was not told by my service advisor that if I had the drag link welded FCA would consider the problem "fixed" and offer no further solution. I was not even given the choice to say "yes" or "no" to the welding; I was just told that there was a safety recall on my truck and they would take care of the problem while my truck was in for service. I absolutely do not blame the service advisor or technician for what was done (they are both very good at what they do). They were, after all, following the instructions of FCA. My opinion then (and still is) that this was just a "band-aid" procedure performed as a temporary solution to a potential safety concern and I expected a permanent solution to be announced at some point in the future. I simply felt that how could anybody consider this a real "fix"?

As time went on and hearing nothing from FCA, I began doing some research on the subject. It quickly became apparent that I was not the only person very dissatisfied with this solution to the problem. So I started by calling FCA's Recall Information number (800-853-1403) and had a conversation with a pleasant enough lady that had the misfortune of taking my call. I simply told her that I did not consider the welded drag link to be a viable long term solution to the recall and asked if FCA planed on replacing the drag link at some point in the future. She explained that the welding was considered by FCA to be the "fix" and that I could expect no further action on their part. I voiced my displeasure and when I asked her how was I supposed to have the steering wheel centered in the future if this adjustable part is no longer adjustable, I didn't get an answer; just a repeated response that FCA considers the recall taken care of. I made it clear that I wanted the drag link replaced and got the same cookie cutter response from her.

Quickly realizing that I was just going around in circles, I informed her that I wanted to escalate my concern to a higher level. She made sure that she had all of my contact information and told me that I could expect a call from one of her supervisors but it would probably take a couple of days before I head from anybody. She also supplied me with a case number. Several days later I had yet to speak with anybody else representing FCA.

I posted all of this on the other forum and I pretty much right away got a reply from Kaitlin with ramcares and we started PM'ing each other. I gave her my VIN, case number and contact information. She has a reputation for getting things done so I was cautiously optimistic. I never heard from anyone else at FCA, but about 10 days later I got a call from my service advisor at the dealer telling me that I had a new drag link on the way and that it would be installed once it arrives.

So for me the problem has been resolved, as it has for many other RAM owners. It is a shame that it takes so much effort to get this recall rectified properly and I am extremely disappointed in how FCA handled this. But it is what it is. It's a good thing that FCA has Kaitlin working for them and I hope that her supervisors realize this. My suggestion is to contact Kaitlin but whichever route you choose to take I think it is best to be polite but firm that you are not going to take "NO" for an answer and keep escalating your case up the chain of command. Eventually you will get this resolved. Good luck and keep us posted.
 

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Kaitlin will take care of it. I received a follow-up from her after I sent her my VIN. An agent with FCA also left me a message that my claim was approved and a new drag ling is being sent to my local dealer. Once it is there, the dealer will make an appointment to have mine replaced. Thank yo again Kaitlin!!
Would you please let me know how to PM Kaitlin?
 

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Would you please let me know how to PM Kaitlin?
I just opened a discussion with Ramcares and gave a brief description of the issue, said I had read multiple discussion threads where she was able to get a new drag link for people, and specifically asked for Kaitlin to respond. It took two days, but she responded and took care of it. It may speed up the process if you give your name, vehicle's VIN and your preferred dealership since she will ask for it anyways when she responds. Hope this helps.
 

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I just opened a discussion with Ramcares and gave a brief description of the issue, said I had read multiple discussion threads where she was able to get a new drag link for people, and specifically asked for Kaitlin to respond. It took two days, but she responded and took care of it. It may speed up the process if you give your name, vehicle's VIN and your preferred dealership since she will ask for it anyways when she responds. Hope this helps.
Appreciate it
 

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Been gone for a while - long story - but now I'm excited to see these reports that RAM is offering a fix for the drag link recall that doesn't involve that crappy "just weld it all together" approach.
I sent Ramcares a PM with my info and am now hoping they can contact me to provide what I'll need to help the dealer fix it properly. (Just to be fair, I've had nothing but good experiences with my dealer's service dept, so I'm not expecting anything weird from them)
This is encouraging. I hope it works out.
 

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Discussion Starter · #32 ·
Can you send your VIN so we can look into this?

Kaitlin
Ram Cares
hi , Kaitin can you step in and help out with my situation? I have had my drag link welded due to the incompetence at Ram telling me there is a non-weld fix and dealer and factory rep says there are no such parts and they cannot be replaced unless I pay out of pocket. The case number I had (dealer pulled a fast one and told me to close the case so they could get the parts ) was #785187751. Dealer and regional rep says they cannot replace any parts under recall unless they failed. I am in a situation where the wheel is off center slightly since the welding and I have taken the vehicle to 2 top of the line alignment shops that when they saw the welds told me that the alignment procedures that are recommended by Fca are not what should be done as it causes the vehicle to go down the road dogged and will accelerate tire wear and the truck is considered unserviceable for alignment .
 

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hi , Kaitin can you step in and help out with my situation? I have had my drag link welded due to the incompetence at Ram telling me there is a non-weld fix and dealer and factory rep says there are no such parts and they cannot be replaced unless I pay out of pocket. The case number I had (dealer pulled a fast one and told me to close the case so they could get the parts ) was #785187751. Dealer and regional rep says they cannot replace any parts under recall unless they failed. I am in a situation where the wheel is off center slightly since the welding and I have taken the vehicle to 2 top of the line alignment shops that when they saw the welds told me that the alignment procedures that are recommended by Fca are not what should be done as it causes the vehicle to go down the road dogged and will accelerate tire wear and the truck is considered unserviceable for alignment .
Hi redwagon, We’re very sorry to hear that. Please follow up with us via DM at your earliest convenience so we can have this looked into further for you.
Rob
Ram Cares
 

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Good news!!

I've had a conversation with Rob at ramcares over a few days last week and he arranged to kick the issue up to a case specialist at FCA.
In the meantime I talked with the service manager at my dealership and he had not heard of any alternative recall fix that doesn't involve welding the nuts to the adjustment sleeve. He even called his regional office (Denver) and they haven't heard of any alternative fix either. He's no more of a fan of that "fix" than I am, but he can only offer what FCA has on the menu.
However, I heard from that case specialist today and she seemed to be on top of things very nicely — she knew all about the welding "fix" and said that's no longer the preferred strategy, but it's a fairly new development and not all dealerships are yet on the same page with that.
She said she would check with my dealer to find out if the required part was in their stock. If it is, she'll ask them to make an appointment ASAP. If it's not, they'll ship one to them and I'll get the appointment sometime after it arrives.

So things are looking up. If it all plays out as described, I shall be delighted.

I will add at this point that my dealer's service dept has been nothing but excellent in my dealings with them so far. Cheerful and professional with things taking exactly as long as they predict. I don't foresee any difficulties or weird attitudes from them at all.

I'll report back here as new developments occur.
 

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Discussion Starter · #35 ·
Hi redwagon, We’re very sorry to hear that. Please follow up with us via DM at your earliest convenience so we can have this looked into further for you.
Rob
Ram Cares
Rob trying to get in contact but this site is a bit difficult to navigate to send messages . How does one go about sending a DM from here?
 

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Rob trying to get in contact but this site is a bit difficult to navigate to send messages . How does one go about sending a DM from here?
redwagon, to send a Direct Message, just hover over the intended recipients avatar (ramcares in this case) and a small popup window will display. In that window you will see a "message" option. Click on that and you'll be taken to a "start a conversation" page where you can send Direct (and private) Messages to that recipient.
That's on a computer. Not sure how to go about it if you're using a phone.
 

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Thought it worth posting an update to my ongoing process of wrangling a drag link recall fix.
There's an earlier update in this thread here.

I'd heard nothing from either the Case Specialist at FCA, or from my dealer's service department for a while, so I called the number my case specialist had given me to get an update. Spoke with a helpful woman who promised to get a message to the case specialist I'd been working with.

I then called the service manager at my dealer and he said he'd not heard from the case specialist as yet, but he'd reached out to his district office and they confirmed that my truck had been approved for a new drag link installation.

The service manager said he was in the process of trying to find out how to order the right drag link in such a way that the dealership won't be on the hook for the cost, since if he just ordered it via the normal channels, they would be.
He promised to get back to me as soon as he found out the process.

Ten minutes later, the original case specialist called, having gotten the message from my earlier call. She said she'd been unable to get through to the dealership's service department because calls go to voice mail (they do, which sucks, I'm guessing they're short-staffed) and they had not returned her calls as yet. So I gave her the service managers cellphone personal #.
Twenty minutes later she called back to say that she'd had a conversation with the service manager and it was now all sorted out. The new drag link will be shipped to the dealer and when they get it I'll get an appointment for the install.


What's going on here—and this is confirmed by both the FCA case specialist and the dealership service manager—is that FCA is now saying that the "weld the locknuts to the adjustment sleeve" approach was always intended to be a temporary "fix", and that now FCA is approving the installation of a new drag link which will not require welding.

However, the problem is that the details about this shift in policy have not yet made their way down the corporate ladder to the dealerships' service departments, and thus so far as most of them know, the recommended (and only FCA approved) fix continues to be the original "weld it together" approach.
The service manager at my dealer knew nothing about this policy shift at all until I started bugging him about what I'd discovered here on the forum and that I now had a case number from FCA to get a "real" fix.

So the current deal is that there is now an FCA approved fix for the V-06 drag link recall that does not involve ending up with a welded, thus inoperable, drag link adjustment capability.
But, at least for now, to get it done, you'll need to have your case elevated to an FCA case specialist (and Ramcares here can definitely help you with that) and they will contact the dealer of your preference to get it sorted.
It might take several Direct Messages to Ramcares, and then a few phone calls/email to the FCA recall case specialist, but it's totally doable.
(y)(y)

I'll be back with any further updates as development require.
 

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OK, so far so good.
Things are moving along nicely.
I got a call this evening from the service manager at my dealer. He said the new drag link arrived and we set an appointment to have it installed, along with fixing the tailgate latch recall.

They're pretty busy, so the earliest appointment that would work all around is at the end of this month.

I'll report back with how it plays out, and will also ask to take a photo of the new drag link, complete with part # sticker if I can before they install it.
 

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Discussion Starter · #40 ·
OK, so far so good.
Things are moving along nicely.
I got a call this evening from the service manager at my dealer. He said the new drag link arrived and we set an appointment to have it installed, along with fixing the tailgate latch recall.

They're pretty busy, so the earliest appointment that would work all around is at the end of this month.

I'll report back with how it plays out, and will also ask to take a photo of the new drag link, complete with part # sticker if I can before they install it.
Good for you, they seem to be ignoring my situation. I have put complaints into Ram cares numerous times and all I get back is they are escalating my case and I should hear from a case worker in a few days, still no answers . Really aggravates me that a simple thing like sending out a replacement part has to be such a PITA to get done correctly. This whole mess is all because someone at FCA / ram lied to me and now they don't want to own up to it , making me think twice about buying another vehicle from them if they cannot even supply a simple part to clear this up.
 
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