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Discussion Starter #1
Radio was working fine this morning. Put the truck in reverse and back up screen came on as normal. Sat there for a minute waiting on traffic and attempted to change radio stations via steering wheel control while the back up screen was on. Station changed as usual while the back up screen was on. Drove away and the radio screen went blank. Radio played fine through steering wheel controls. Shut system down and restarted. Still a blank screen. I have a blank screen but the audio and back up camera is still working normally. Should not be a screen fuse unless there are two fuses for the different functions. Any ideas?
2013 ram, 8.4 radio.
 

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Radio was working fine this morning. Put the truck in reverse and back up screen came on as normal. Sat there for a minute waiting on traffic and attempted to change radio stations via steering wheel control while the back up screen was on. Station changed as usual while the back up screen was on. Drove away and the radio screen went blank. Radio played fine through steering wheel controls. Shut system down and restarted. Still a blank screen. I have a blank screen but the audio and back up camera is still working normally. Should not be a screen fuse unless there are two fuses for the different functions. Any ideas?
2013 ram, 8.4 radio.
Hi Hydrasport,

Sorry to hear about this! You can try performing a soft reset of you Uconnect system:

1) Put your vehicle into the accessories mode (ACC or RUN) **For keyless start (push-button) vehicles: push the start button twice without having your foot on the gas or brake pedal**
2) Hold down the Phone and voice recognition buttons (or tuner and volume knob), at the same time, for thirty seconds.
3) Let go of the buttons
4) Turn vehicle off
5) Open driver’s side door for thirty seconds (or until dash illumination goes black)
6) Close door
7) Restart vehicle
8) Let the media center load up and see if concern is still present

If you end up deciding to visit your local dealership for further diagnosis I'd be happy to offer assistance if needed. Just send us a PM with your VIN and let me know.

Andrea
Ram Social Care Specialist
 

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My 2015 has a similar problem off and on. Every once in a while I'll start up the truck and the screen is black. Music doesn't play which sucks cuz driving to work listening only the my flowmaster makes it hard to get in the groove. I try turning it off and on and still the same result. Then when I get off work 12 hours later and fire it up everything is working fine. Hasn't been enough of an issue to drag it into the shop and pay for yet. Any fixes for this?
 

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Have you tried a hard reset when it does this? Hold the buttons in the middle of the volume and tune knobs down simultaneously to do it
 

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My 2015 has a similar problem off and on. Every once in a while I'll start up the truck and the screen is black. Music doesn't play which sucks cuz driving to work listening only the my flowmaster makes it hard to get in the groove. I try turning it off and on and still the same result. Then when I get off work 12 hours later and fire it up everything is working fine. Hasn't been enough of an issue to drag it into the shop and pay for yet. Any fixes for this?
Hi LuauPig,

Are you still within the mileage of your basic 3/36 warranty? The radio is covered under that, so the dealership should be checking it out at no cost to you, if so.

Kori
Ram Social Care Specialist
 

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Mine did this randomly twice last winter while driving but it has been good since then. Hopefully it won't return.
 

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No I bought the truck with 40k miles. I did buy the maxcare lifetime warranty but that would still cost for a minor issue that only happens every once in a while. I'll have to try the hard reset option when it happens the next time.
 

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Hey Guys,
Anyone come up with a solution for this one? I'm having the same problem with my 2014 Laramie. Black screen on startup happens at least once a week. I lose backup camera and radio for a good minute or two. This only started happening after I did the latest update a while back.
 

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Hey Guys,
Anyone come up with a solution for this one? I'm having the same problem with my 2014 Laramie. Black screen on startup happens at least once a week. I lose backup camera and radio for a good minute or two. This only started happening after I did the latest update a while back.
Hello 3ERam,

Can you send us a direct message with your VIN? We'd like to look for any software updates and escalate to Uconnect if needed.

Jasmine
Ram Social Care Specialist
 

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Have the same issue now on my '14 1500 w/the 8.4. Happens once or twice a month since the last update. Before that the system worked flawlessly.
 

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Have the same issue now on my '14 1500 w/the 8.4. Happens once or twice a month since the last update. Before that the system worked flawlessly.
Hi radkawi,
You can enter your VIN in the following link to see if you are in need of a software update: https://www.driveuconnect.com/support/software-update.html
If this does not help, send us a private message and we can look into this further for you.
Lydia
Ram Social Care Specialist
 

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2015 Longhorn 1500 CCSB 3.21 LSD 4x4
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same thing is happening to me after the latest update. blank screen in reverse. laggy system overall
 

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Currently having the same exact issue as the original post with a 2013 Laramie. Also, my display has an occasional glitch, while driving, that causes what appears to be a complete reset of the electronics of the truck (radio, dash, gauges, etc.).

Has anyone found a reliable solution?

Thanks in advance!
 

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Currently having the same exact issue as the original post with a 2013 Laramie. Also, my display has an occasional glitch, while driving, that causes what appears to be a complete reset of the electronics of the truck (radio, dash, gauges, etc.).

Has anyone found a reliable solution?

Thanks in advance!
Hi Molonlabe208,

Have you had a chance to check your VIN at the link provided in post #13? If your infotainment system is up-to-date and you still have these concerns, please send us a private message.

Darlene
Ram Social Care Specialist
 

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I also have a 2013 Laramie longhorn with 40k, exact same reset and blank screen problems. Updated software in November. Pretty discouraged with this truck. Transmission already replaced once, body control module failing, and now this. Any help on this site?
 

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Discussion Starter #18
8.4 radio screen locking up at startup is a thread on the LD RAM forum that is about 6 months old. No new information from RAMCARES.
Tried hard reset but should not have to do that every week. Several forum members have reported the same issue and we are looking for a solution to the problem. The radio has been updated via internet and USB drive.

"Can you send us a direct message with your VIN? We'd like to look for any software updates and escalate to Uconnect if needed.
Jasmine
Ram Social Care Specialist" - Can't send a PM until I reach 50 posts in this forum.
Vin: 1C6RR6NTXDS707823
 

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Any responses from Ramcares on the 8.4 radio's blank screen issues? Any one ever get the issue resolved?
Hi Hydrasport,

We're sorry to hear that you're experiencing this. I do not see any current software updates that directly addresses this concern. With that said, I would like to help you get this inspected by your dealer. If you would like additional assistance with this, please send us a private message.

Lydia
Ram Social Care Specialist
 
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