I bought a used 2011 Dodge Ram 1500 Hemi, Crew Cab, very nice truck that I like very much.
Here is my issue.
I bought it certified used from a Dodge dealer locally. The truck had 8,000 miles on it when I bought it.
I came to the store to buy a new truck, and wound up buying this one used. It was explained to me in detail the used truck warranty, and the certification process which included a 120 point detailed vehicle inspection.
Well the next day after I bought it, my windows wouldn't roll down (none of them).
They made it right, but it took over a week for them to do so.
Now I am a victim of the torque converter noise, again they are making it right, my parts arrived today, and the truck goes under the knife next week for the repair.
As others have observed with their Ram Sport trucks, my truck should have a light under the hood and a glove box light, it does not have either, and I suspect they will make this right as well.
HERE IS MY PROBLEM. The 120 point inspection includes, windows functionality, transmission inspection, and verification that all lights function.
My windows did not work, my transmission has had the grind since the test drive, which my salesman attributed to the mds system, and the lights, albeight not critical to operation of the vehicle should have been found missing in the inspection.
To me these issues prove the dealer could not have possibly done the certified inspection which was the basis for my purchasing used instead of new. I basically feel like the truck was sold to me under fraudulent pretenses since this inspection was not conducted.
Amy I being way over the top crazy or do I have a legitimate bone to pick with my Dodge dealer?
Here is my issue.
I bought it certified used from a Dodge dealer locally. The truck had 8,000 miles on it when I bought it.
I came to the store to buy a new truck, and wound up buying this one used. It was explained to me in detail the used truck warranty, and the certification process which included a 120 point detailed vehicle inspection.
Well the next day after I bought it, my windows wouldn't roll down (none of them).
They made it right, but it took over a week for them to do so.
Now I am a victim of the torque converter noise, again they are making it right, my parts arrived today, and the truck goes under the knife next week for the repair.
As others have observed with their Ram Sport trucks, my truck should have a light under the hood and a glove box light, it does not have either, and I suspect they will make this right as well.
HERE IS MY PROBLEM. The 120 point inspection includes, windows functionality, transmission inspection, and verification that all lights function.
My windows did not work, my transmission has had the grind since the test drive, which my salesman attributed to the mds system, and the lights, albeight not critical to operation of the vehicle should have been found missing in the inspection.
To me these issues prove the dealer could not have possibly done the certified inspection which was the basis for my purchasing used instead of new. I basically feel like the truck was sold to me under fraudulent pretenses since this inspection was not conducted.
Amy I being way over the top crazy or do I have a legitimate bone to pick with my Dodge dealer?
