my hid lo beams turn off when truck is running ?

in a way it did i do not have an electrical background so i see there could be a few things going on . i wish someone had the same problem i am having so they can let me know what the fix is . because i didnt buy this hid conversion kit from a local installer they beat around the issue and offer no answer to the problem. when i call kensun where these were from the tech person really cant pin point it i think they are more into selling with basic tech help. im hopeing maybe a resistor harness will work ? like i said before when i turn ignition to on they work fine but as soon as i start the truck the lights flicker once and turn off , sometimes the hid low will stay on for like 5 seconds but they turn off. my hid hi beams work fine. i do appreciate the info you had given me i hope i can find what is causing this. thank-you

My last idea is the reverse of the no highs. I think you need to look at the connection between the truck harness and the new bi-xenon harness. If you look at the troubleshooting at the bottom of this page -> http://www.headlightreviews.com/kensun-hid-kit-installaion/.

All you need is a 12v light bulb tester to check this.

Disconnect the harness from the harness
Connect one end of the lightbulb tester to a good ground.
Turn on your lows and touch the other end of the bulb tester rot each of the 3 connections on the harness. Note which of the 3 causes the light to go on.
Hit your highs and do the same thing.

Now, you know which connection is low/high/nothing( ground).

Take that info and compare it to the new harness to see if the connections match. Low/Low, high/High and ground/ground.

If not. You can move the wires in the new harness by releasing the pin appropriate pins and then moving them to where they need to be.

After this. If no one else has anything I would remove and return the lights. Then buy from someone that can support you.