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Discussion Starter · #1 · (Edited)
I bought my first Ram last Saturday (6/30/18). It is a 2019 Limited 4x4. When I test drove the truck a light came on saying it was in 4 wheel drive with the 4hi and 4 lo flashing. The salesman brought it to service and they did a reset, or so I was told. When I got back in and test drove it again it came back on. I was told they only did a soft reset and needed a full reset and it should be fine. I was a little worried about this but was told it was no problem that they'll do the reset while I did the paper work.

After a few negotiations they got me to a good price and really wanted to move the truck, plus I really wanted it being that I had been looking for a Ram with these options for a month. I agreed and did all the paper work and then when I was finished I was told the tech had left early and that he will be in Monday morning. At that point the salesman told me it was a wire that wasn't fully soldered. I was leaving for a vacation on Sunday and wanted the truck so I wasn't to happy. They gave me a loan Jeep and figured I'd keep about 1500 miles of my new truck so I didn't get to upset.

On saturday (7/7/18) I called thinking the truck would be done and I'd pick it up on my way home. I was told it needed a new transfer case and it would be ready Monday (7/9/18). Wasn't really happy about that but what was I going to do. So I called today (7/9/18) and was told it was ready. Left work early to get there in time and when I arrived it was having the same problem again. This is pretty upsetting considering I just spent 60K on a truck and for the first 10 days I don't have my truck.

Currently I'm waiting on a call from them tomorrow morning.

This brings me to my questions.

First looking at lemon laws in Ohio it appears that if the same problem happens 3 times in the first year or 18K miles it can fall under lemon laws (or 30 days and I'm already 1/3 of the way there) . Since I never took possession does this count as the second time its having a problem?

Second, since I traded in my old truck if I do request a refund if the problem keeps happening or a new truck do I get my old truck back or just cash so I can buy a new truck?

Third is there any repercussions for the dealer who told me one thing and not until after I signed that they told me I wouldn't be getting my truck?

I'm pretty nervous/upset about having a truck that is already having problem. Should have listened to my gut and walked away. Also to make things worse the salesman who sold me my truck left the dealership. Never mentioned that until I texted him on Saturday.
 

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Can't help you with the questions but if you can you should walk away. I think your gut is still telling you that just from reading your post.
 

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Lemon law in PA here is about the same. So, about 10 years ago, I used the Lemon Law.
It will be between you and FCA. If you meet the provision in the law, a settlement will be awarded.
In my case, I kept the new truck after it was put in litigation and used it. It took 9 months, in my case, till I received settlement.
As far as your trade in, I’d consider that it is probably gone. Check with your dealer.
Call a Lemon Lawyer and find out what you need to do. Keep records, paperwork, etc..
Good luck.
 

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I bought my first Ram last Saturday (6/30/18). It is a 2019 Limited 4x4. When I test drove the truck a light came on saying it was in 4 wheel drive with the 4hi and 4 lo flashing. The salesman brought it to service and they did a reset, or so I was told. When I got back in and test drove it again it came back on. I was told they only did a soft reset and needed a full reset and it should be fine. I was a little worried about this but was told it was no problem that they'll do the reset while I did the paper work.

After a few negotiations they got me to a good price and really wanted to move the truck, plus I really wanted it being that I had been looking for a Ram with these options for a month. I agreed and did all the paper work and then when I was finished I was told the tech had left early and that he will be in Monday morning. At that point the salesman told me it was a wire that wasn't fully soldered. I was leaving for a vacation on Sunday and wanted the truck so I wasn't to happy. They gave me a loan Jeep and figured I'd keep about 1500 miles of my new truck so I didn't get to upset.

On saturday (7/7/18) I called thinking the truck would be done and I'd pick it up on my way home. I was told it needed a new transfer case and it would be ready Monday (7/9/18). Wasn't really happy about that but what was I going to do. So I called today (7/9/18) and was told it was ready. Left work early to get there in time and when I arrived it was having the same problem again. This is pretty upsetting considering I just spent 60K on a truck and for the first 10 days I don't have my truck.

Currently I'm waiting on a call from them tomorrow morning.

This brings me to my questions.

First looking at lemon laws in Ohio it appears that if the same problem happens 3 times in the first year or 18K miles it can fall under lemon laws (or 30 days and I'm already 1/3 of the way there) . Since I never took possession does this count as the second time its having a problem?

Second, since I traded in my old truck if I do request a refund if the problem keeps happening or a new truck do I get my old truck back or just cash so I can buy a new truck?

Third is there any repercussions for the dealer who told me one thing and not until after I signed that they told me I wouldn't be getting my truck?

I'm pretty nervous/upset about having a truck that is already having problem. Should have listened to my gut and walked away. Also to make things worse the salesman who sold me my truck left the dealership. Never mentioned that until I texted him on Saturday.
Hello ndemeis,

We're sorry to hear you're having such a tough time with your new Ram. Has a case been created to formally document this on the Customer Care side? Send us a direct message with your VIN as we'd be glad to help.

Jasmine
Ram Social Care Specialist
 

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Hate to hear of the problems you're having.

Document every word of every conversation regarding this in writing (Get a notebook for nothing else but putting down the notes, time, and who you spoke with.) Get a formal case started as offered here by the Ram Care folks and record the case number.
Contact a Lemon Law attorney as already mentioned. (And get that 1st instance of fixed/not fixed defined if it counted as 1st of 3 failures.)
Ask attorney on how best to take possession back of vehicle. (Obviously, you'll test drive but there may be a couple of things to document with service before taking the keys.)
Frankly, I'd call daily for a status check; Preferably with the service manager. I'd probably also leave a message for the sales manager as he was part of claiming this would be taken care of. Be the squeaky wheel that makes it better to solve and go away than remain around longer. Stay constructive in the exchanges (sounds like you are already). (Remind them you were assured this was being handled over a week ago.)

Hope and expect the best outcome. Prepare for the worst so you already have all ready to proceed only if needed.

Fingers crossed for you to drive away smoothly soon! Drive the dawg outta that Jeep in the meantime...
 

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If ou never actually drove the truck off the carlot after signing papers, then I beleive you do not have to take possession and make be entitled to full refund.


check with your states law.
 

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I was thinking the same thing

If you have not taken actual possession of the vehicle after doing the paperwork
I think that everything comes under different rules

I think that i would be telling them that they can keep the truck & that i wanted a different vehicle that doesn't have issues, or all the money back, or consider litigation
 

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I'm not entirely sure of the law in Ohio, but i do know the dealer will not tell you your options. I would not drive that truck off the lot until you consult with a lawyer. EVEN if they say it is fixed. Bottom line, when you drive it off the lot, even if you turn around and bring it back, i believe the truck is then yours and the response you get back from the service and sales department will be a whole different ball game. As for the trade-in, i think you can consider it gone. Most dealers already have trade-ins sold (auctioneers) before the paperwork ever gets signed.
 

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Good advice here about taking the keys or driving off!

Does not matter.



Actually have to remove YOUR just paid for, titled property purchase, from Dealers physical property location, then it becomes your personal property.
 

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Discussion Starter · #11 ·
I ended up taking the truck. Everything i read indicated once its signed for its yours.

I was told the truck was actually fine and that there was a miscommunication. I did get a call at 830am which makes me somewhat believe it.

However now i am having problems as the dealer did not pay off my trade in loan and i ended up getting billed and money taken out of my account for this month's payment. The bank says there is no notification of any dealer buy out. After two days of calling and leaving messages i haven't gotten a response.

I used to not understand when people say they hate buying cars. Im finally understanding for the first time due to dealers like this.
 

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Did you call the bank about the payment. Just explain that the vehicle was traded in and the loan will be paid off.
Usually in my experience, the dealer will call the bank for a payoff, then add 10 days of interest to cover the lag time. Most of the time I would get a check for a small amount of over payment.
Just depends on when it “actually” gets paid off at the bank. Should be no biggie though, unless there was a mistake in the paperwork payment amount.
 

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If they took your truck and didn't pay it off like they said they would that amounts to theft
 
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