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My dealer didn't give me a choice, they welded it. I said whatever but when i bring it back for an alignment they better not charge me extra to cut of the welds.
128949
 

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Discussion Starter #43
My dealer didn't give me a choice, they welded it. I said whatever but when i bring it back for an alignment they better not charge me extra to cut of the welds. View attachment 128949
Did you get a picture of the bird that came by and relieved itself on that drag link? This is exactly why I won't let a dealer weld anything on my truck.
My dealer didn't give me a choice, they welded it. I said whatever but when i bring it back for an alignment they better not charge me extra to cut of the welds. View attachment 128949
 

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'18 RAM 3500 4WD Tradesman 6.4
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That certainly is an inexcusably bad bit of welding, and this whole "just weld the whole damn thing together so in can't come apart and who cares about disabling the drag link adjustment " scheme is an embarrassingly cheesy and cheapskate "solution" in the first place. FCA has access to newer production drag links that will fit and don't have the failure potential and they should just swap them out as the fix, thus preserving the adjustment capability.

Once I established what the so-called fix actually was, I declined it. I'm toying with the idea of buying an aftermarket drag link that won't have the potential loosening problem and then claiming reimbursement from FCA as is permtted under safety recall laws and as outlined in the recall notice from FCA.

In the meanwhile I've put bold marks on the nuts and the adjusting sleeve that are easily visible by just crouching down and looking, so if anything moves it will be visibly apparent very easily, and I've incorporated that inspection in with the weekly washer bottle/fluids and general eyeballing of everything check that I've done on all my vehicles for 50 years. No signs of any loosening so far.
 

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Hmmmm
That contradicts what I was told earlier today.

The service guy told me today that if there is a replacement assembly to install in those situations where the nut has measurably backed off from the original torque setting. He assured me that it's a "less than two hour" process either way. Said they've already done a few of them.
I intend to find out about this in detail before I take the truck in on the 22nd for the appointment.
Can you tell me where this is that they have replaced some. They welded ours and now want us to pay to have the weld removed to get a front end alignment.
 

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Can you tell me where this is that they have replaced some. They welded ours and now want us to pay to have the weld removed to get a front end alignment.
I was initially misinformed by the dealership.
Once I checked into it more deeply, what happens is that they test the drag link adjusting sleeve and locknuts to see if they fall within torque specifications. If they do, they weld the nuts.
If they don't pass muster on the torque check (ie they're "loose") they replace the drag link with a new one of the same part #, then they weld the damn nuts on the new draglink anyway!!!
Last I checked they are not replacing the drag links with a component that is immune to the possibility of having the same problem. The only reason for this absurdity that I can think of is that they have a buildup of inventory and rather than absorb the cost of scrapping them and then installing newer drag links, they are using up the old inventory then welding the damn things together so they won't loosen.
It's really an inexcusably amateurish cheapskate "fix".
 

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Well folks guess what the latest "Dealership F--K up' is!! Took my 2014 3500 in for the tailgate latch recall and told them I did NOT what the drag link welded. The service writer acknowledged my statement. When I got the truck back the nuts were welded.. I went off at them and they said it was not noted on the service order to not weld them. How in the hell can dealerships find such incompetent people to be doing this job??? So now they tell me the factory is close to releasing a new recall for a complete new drag link to replace this one. We will see how bad a lie this is as time goes by.

One Pissed customer that will never have another Chrysler product.
 

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Well if they weld it be prepared to pay to have the weld removed so you can get an alignment. We were told by the dealer $105 to grind it off.
 

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Well if they weld it be prepared to pay to have the weld removed so you can get an alignment. We were told by the dealer $105 to grind it off.
Screw the dealership. I will not take the truck to them again. If an alignment needs to be done I will take it to a specialist that knows what they are doing.
 

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Last year we also took the truck to service to fix the recall and little did we know; they welded it. So, one year later the passenger front tire has completely worn down on the outer edge, which we replaced last week. We decided to get the truck aligned, which cost us $120 and low and behold... the steering wheel was out of adjustment because of the alignment and the weld. The dealer tried to charge me for redoing the weld, but when I gave push back the service manager removed the charge. It's scary to read how some of the people on this post wouldn't allow anyone but a certified welder to touch their vehicle and I wish that I would have thought about that, but I didn't have much of a choice today since my steering wheel wasn't straight after the alignment.
At this point, should I request that the drag link be replaced? Furthermore, the truck is now pulling to the right after the changes were made today.
 

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Last year we also took the truck to service to fix the recall and little did we know; they welded it. So, one year later the passenger front tire has completely worn down on the outer edge, which we replaced last week. We decided to get the truck aligned, which cost us $120 and low and behold... the steering wheel was out of adjustment because of the alignment and the weld. The dealer tried to charge me for redoing the weld, but when I gave push back the service manager removed the charge. It's scary to read how some of the people on this post wouldn't allow anyone but a certified welder to touch their vehicle and I wish that I would have thought about that, but I didn't have much of a choice today since my steering wheel wasn't straight after the alignment.
At this point, should I request that the drag link be replaced? Furthermore, the truck is now pulling to the right after the changes were made today.
Stay on dodge until they agree to pay for an after market drag link we bought a synergy far superior to what dodge offers and only $300 if dodge was to replace it it was going to be $650. Any one who wants to see it i can take a photo if asked went in our 2018 2500
 

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I didnt know anything about this. But man what a horse $hit way to "fix" something. That looks like a back yard jerry rigged way to correct a problem. I can think of several ways better. Green lock tite, drill it and safety wire, install the bend over lock tab deals, how about a second jam nut. Then they want to charge you to cut the junk welds off to adjust? Oh and then what it vibrates loose again?
 

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Mo
I didnt know anything about this. But man what a horse $hit way to "fix" something. That looks like a back yard jerry rigged way to correct a problem. I can think of several ways better. Green lock tite, drill it and safety wire, install the bend over lock tab deals, how about a second jam nut. Then they want to charge you to cut the junk welds off to adjust? Oh and then what it vibrates loose again?
Dodge will reimburse you for the after market part you just keep on them until they agree. They paid for ours
 

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Last year we also took the truck to service to fix the recall and little did we know; they welded it. So, one year later the passenger front tire has completely worn down on the outer edge, which we replaced last week. We decided to get the truck aligned, which cost us $120 and low and behold... the steering wheel was out of adjustment because of the alignment and the weld. The dealer tried to charge me for redoing the weld, but when I gave push back the service manager removed the charge. It's scary to read how some of the people on this post wouldn't allow anyone but a certified welder to touch their vehicle and I wish that I would have thought about that, but I didn't have much of a choice today since my steering wheel wasn't straight after the alignment.
At this point, should I request that the drag link be replaced? Furthermore, the truck is now pulling to the right after the changes were made today.
I am very sorry to read about your concerns! If we can help with anything, feel free to send us a private message with your VIN. We are happy to help.

Kaitlin
Ram Cares
 

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Mo

Dodge will reimburse you for the after market part you just keep on them until they agree. They paid for ours
Need to start class action lawsuit. Called FCA getting total runaround. Most from dealers. There is a fix with a clamp behind the nut but they aren't allowed to give me the service bulletin number and will only give information to the dealer. Customer service rep just said the dealer was giving her a hard time and wouldn't perform the fix. Unbelievable. I bought the RAM because I had a Chevy Silverado that CHEVROLET agreed was a lemon yet they wanted me to give them $16k to get a new vehicle. Guess now I have to go to FORD???
 

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I am very sorry to read about your concerns! If we can help with anything, feel free to send us a private message with your VIN. We are happy to help.

Kaitlin
Ram Care
buy
Need to start class action lawsuit. Called FCA getting total runaround. Most from dealers. There is a fix with a clamp behind the nut but they aren't allowed to give me the service bulletin number and will only give information to the dealer. Customer service rep just said the dealer was giving her a hard time and wouldn't perform the fix. Unbelievable. I bought the RAM because I had a Chevy Silverado that CHEVROLET agreed was a lemon yet they wanted me to give them $16k to get a new vehicle. Guess now I have to go to FORD???
buy the after market synergy drag link its heavy duty and dodge will reimburse you its far superior to theirs. You wont be disappointed. We put the synergy on our 2002.
 
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