Discussion Starter · #1 ·
I have been trying some different detailing products lately. Recently I have tried a few of Chemical Guy's products and some have worked well, while others mediocre. What has really frosted my Wheaties is their poor customer service, and as a result I will not purchase their products any longer. On a couple previous occasions I could not get an answer from them on a couple of their products. The straw that broke the camels back as it were, was their unwillingness to make good on a foam blaster I bought 5 months ago and has cracked in two places, I sent them an e-mail referencing the specific order, date, the problem and asked for a replacement. I received a response indicating they "had none and should I have any additional questions to call". So I called and the rep reiterated what he said in the e-mail and when I asked does this mean if someone were to order one, there are none to be had and why the website did not indicate they are out of stock? He hemmed and hawed and did not really answer. So I asked for a refund and he said the warranty is only 30 day's, but he would talk to his supervisor and either he or his supervisor would call me back on their decision, they never did. Luckily Chemical Guy's are not the only game in town and I have found great products and customer service at other vendors. Rant over.