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Discussion Starter #1
I have a 2014 Ram 1500 Ecodiesel, ~52k miles.

I've been having an intermittent engine light going on, for about the last 6 months, it is a P26AB code, apparently a 3 way coolant valve sticking. So I took it into the dealer to have it looked at, along with a recall. I had spoken with someone at FCA about the code and they had said it was covered under the powertrain warranty.

Dealer is saying it is not covered. They want 550 dollars to replace the 3 way coolant valve.

Is this normal that it is not covered? I ended up searching and finding this video:

https://www.youtube.com/watch?v=hPOexwXn-F0&t=391s

Does anyone know if the ecodiesel has this coolant valve in the same location? It appears to be a fairly easy job, and I'd rather do it myself versus chucking half a grand at the dealer. I've done about 40 engine swaps in 80's/90's FWD Dodges, I know my way around engines, if anything this should be a lot easier because I actually have room to work with in there :smileup:

Also, is the part number the same for any engine that has this part? Anyone have the part number? Or any advice if someone has done this before?

Mods, if not in the right place, send it forward and pm me the link please.
 

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Is the cooling system not included in the powertrain warranty? Codes beginning with a "P" are technically powertrain codes, but I am out of the country and don't have my warranty paperwork to look into it for you.

ETA: re-read that part of your post. I would get some sort of documented-maybe email-response from the dude at FCA who told you its covered and show it to the dealer. Alternatively, find a better dealer.

Dealers get paid by FCA to do warranty work, but most charge customers more than the warranty rate for repairs which is probably why they're trying to get you to pay for it
 

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No, they told me it is anything "internally lubricated". Apparently this is not considered internally lubricated as it is under the air cleaner on the exterior of the motor. Cooling system is somehow not included in the powertrain. It is the same garbage Chevy did to me with my Cruz Eco, which is one of the reasons I got rid of the Cruz and got my truck in the first place.

I spoke to FCA this morning, they said the previous rep I spoke with had the wrong part in mind when she said it was covered by the powertrain warranty, supposedly there is another coolant valve "in the transmission" (????) Seems odd but who knows.

Oddly enough, a month after I traded the vehicle in, I get a call from the Chevy dealer stating that the Eco issue was in fact under warranty (thermostat housing was cracked). By that time I had gotten rid of the vehicle.

It seems like 15 years ago, dealers would do the work on a vehicle under warranty, pay for it, no questions. What is going on now??? Just crazy how they refuse warranty work for so many reasons.
 

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Drivetrain/Powertrain Warranty is the stripped down Engine, Transmission, Differentials & Driveshaft

Factory Warranty is Bumper to Bumper for the duration of 3 years or 36,000 miles

That is why i buy the Extended Warranties
For the Eco-diesel even the longest Extended Warranty is 100,000 miles, there is no Lifetime Extended Warranty :(
 

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No, they told me it is anything "internally lubricated". Apparently this is not considered internally lubricated as it is under the air cleaner on the exterior of the motor. Cooling system is somehow not included in the powertrain. It is the same garbage Chevy did to me with my Cruz Eco, which is one of the reasons I got rid of the Cruz and got my truck in the first place.

I spoke to FCA this morning, they said the previous rep I spoke with had the wrong part in mind when she said it was covered by the powertrain warranty, supposedly there is another coolant valve "in the transmission" (????) Seems odd but who knows.

Oddly enough, a month after I traded the vehicle in, I get a call from the Chevy dealer stating that the Eco issue was in fact under warranty (thermostat housing was cracked). By that time I had gotten rid of the vehicle.

It seems like 15 years ago, dealers would do the work on a vehicle under warranty, pay for it, no questions. What is going on now??? Just crazy how they refuse warranty work for so many reasons.
I put the blame on both the dealer and the manufacturer.

The manufacturer pays the dealer for the warranty work they do, but it seems like the rates they get paid are much lower than A) the dealer feels they should get paid and/or B) much lower than they could charge a customer out of warranty.

Dealers, on the other hand, want a warranty case out as fast as possible because they know they can up-charge someone not under warranty for service(s) they might not necessarily need in addition to charging for whatever fix the customer was there for in the first place.

Unfortunately this seems to be "the new way" and it is not unique to FCA/Dodge/RAM. I just went through it with my Infiniti G37...went in for a couple issues, OUT OF WARRANTY, they blamed the issues I needed fixed on aftermarket air intake (apparently it makes my steering wheel shimmy....) then tried to sell me 2000.00 worth of other work.
 

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I mean there is a thermal control valve that closes to help the trans warm up and opens once a certain temp is reached, but both the engine and transmission are powertrain components
 

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I put the blame on both the dealer and the manufacturer.

The manufacturer pays the dealer for the warranty work they do, but it seems like the rates they get paid are much lower than A) the dealer feels they should get paid and/or B) much lower than they could charge a customer out of warranty.

Dealers, on the other hand, want a warranty case out as fast as possible because they know they can up-charge someone not under warranty for service(s) they might not necessarily need in addition to charging for whatever fix the customer was there for in the first place.

Unfortunately this seems to be "the new way" and it is not unique to FCA/Dodge/RAM. I just went through it with my Infiniti G37...went in for a couple issues, OUT OF WARRANTY, they blamed the issues I needed fixed on aftermarket air intake (apparently it makes my steering wheel shimmy....) then tried to sell me 2000.00 worth of other work.
I don't blame the company, I blame the dealer. They want $300 for a spark plug change which is $60 in parts and maybe a little over an hour in labor. Some have posted their dealers want $500 for it. So yeah, if FCA doesn't pay them the rate they rip off customers with then I guess...
 

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I don't blame the company, I blame the dealer. They want $300 for a spark plug change which is $60 in parts and maybe a little over an hour in labor. Some have posted their dealers want $500 for it. So yeah, if FCA doesn't pay them the rate they rip off customers with then I guess...
Yes and no.

I happened to be logged into my alldatadiy account :) and checked on the replacement times listed for spark plugs on a 5.7L.

Mfg Warranty - 1.1 hours
Standard - 1.7 hours

So, FCA pays at 1.1 hours for a job the dealer would charge 1.7 hours?

Yes, its "only" 0.6 hours difference, but at the outrageous dealer per-hour rate, it comes out to ~$70.

You're right...the dealer will "make up" the money on a paying customer, but part of the issue is that FCA clearly says its worth less $$$ under warranty. But its the same exact job each time.....
 

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Yes and no.

I happened to be logged into my alldatadiy account :) and checked on the replacement times listed for spark plugs on a 5.7L.

Mfg Warranty - 1.1 hours
Standard - 1.7 hours

So, FCA pays at 1.1 hours for a job the dealer would charge 1.7 hours?

Yes, its "only" 0.6 hours difference, but at the outrageous dealer per-hour rate, it comes out to ~$70.

You're right...the dealer will "make up" the money on a paying customer, but part of the issue is that FCA clearly says its worth less $$$ under warranty. But its the same exact job each time.....
Is the FCA rate low or is the dealer rate high though?
 

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Is the FCA rate low or is the dealer rate high though?
Is "both at the same time" an option? :)

Could probably just call a mom and pop shop and see what their labor rate for it is.

Im not sure where AllData gets their labor numbers from....are they published by FCA somewhere? I know dealers go by a "flat rate book" and some jobs just dont pay enough but presumably others pay MORE than enough.

(slight tangent: bought OEM fog lights for my old 2000 Accord...called dealer for install quote "we don't install those, Honda pays us for 4 hours flat rate and the fastest we've finished the job has been 6 hours")

Nowadays, I figure the manufacturers are cutting costs wherever they can so I would lean towards the side of the warranty number being low and the dealers number being more accurate (albeit maybe still a little high).
 

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Is "both at the same time" an option? :)

Could probably just call a mom and pop shop and see what their labor rate for it is.

Im not sure where AllData gets their labor numbers from....are they published by FCA somewhere? I know dealers go by a "flat rate book" and some jobs just dont pay enough but presumably others pay MORE than enough.

(slight tangent: bought OEM fog lights for my old 2000 Accord...called dealer for install quote "we don't install those, Honda pays us for 4 hours flat rate and the fastest we've finished the job has been 6 hours")

Nowadays, I figure the manufacturers are cutting costs wherever they can so I would lean towards the side of the warranty number being low and the dealers number being more accurate (albeit maybe still a little high).
To be clear my last post was not to be argumentative, I was just asking-its hard to tell tone through text.


The Honda dealers took 3 years to diagnose a leaky oil pump seal on our 2001 Accord.
 

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To be clear my last post was not to be argumentative, I was just asking-its hard to tell tone through text.


The Honda dealers took 3 years to diagnose a leaky oil pump seal on our 2001 Accord.
Absolutely didnt take it that way :) its a good question and one that I didnt think of.

Every single brand has bad dealers. I know people say every single brand also has good dealers, but Im not so sure! Maybe once Im paying dealers to look at stuff (i.e. my vehicle is out of warranty) they all might turn out to tbe good, but right now I get lots of "normal characteristic" and "could not duplicate".

And just to show Im not hating only on RAM, its happened to my '17 RAM *and* our '15 Lexus.
 

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Absolutely didnt take it that way :) its a good question and one that I didnt think of.

Every single brand has bad dealers. I know people say every single brand also has good dealers, but Im not so sure! Maybe once Im paying dealers to look at stuff (i.e. my vehicle is out of warranty) they all might turn out to tbe good, but right now I get lots of "normal characteristic" and "could not duplicate".

And just to show Im not hating only on RAM, its happened to my '17 RAM *and* our '15 Lexus.
Yes, but since we lived in the 7th largest city in the U.S. there was a lot more than one dealer involved. At least 6 IIRC.
 

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As you may know, some mechanics are always looking for that special tool that would make a certain job get done quicker.
They spend a lot of time talking to the Snap-On & Cornwall salesman when the tool vans come around.

I talked to a mechanic friend & he had ordered & purchased a special tool that cut almost an hour off of a 1/2 day job.
The company that he worked for still charged the customer the Flat Rate
 

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As you may know, some mechanics are always looking for that special tool that would make a certain job get done quicker.
They spend a lot of time talking to the Snap-On & Cornwall salesman when the tool vans come around.

I talked to a mechanic friend & he had ordered & purchased a special tool that cut almost an hour off of a 1/2 day job.
The company that he worked for still charged the customer the Flat Rate
Right, they go by the "book" rate regardless how long the job actually takes. That way if you're an efficient worker you can make more money than an actual span of time requires.

The question Chris and I are asking is..who's book are you using...and which one is "correct"?
 

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I just looked at the 1
MITCHELL 1 LABOR TIMES

they use this Labor Time Example

For example: Warranty time for replacing the
Steering Column on a 2015 Prius is 2.2 hours. We
create our labor times based on the manufacturers’
recommended procedures while reflecting the
needs of an average, trained auto technician using
factory recommended tools. See the example:

2015 Toyota Prius Steering Column – R&R

Toyota Warranty ... 2.2 hours
Mitchell 1 ... 5.3 hours
Competitor ... 3.0 hours

I was surprised to learn that most Dodge Dealership Service Departments are only required to be ASE Certified, which means under the

Blue Seal Program

Repair Businesses
(Dealerships, Independent Repair Shops, Fleet Garages, etc.)

At least 75% of technicians performing diagnosis and repairs must be ASE certified
Each area of service offered in the shop must be covered by at least one ASE Certified Technician
========================================

my local dealership has 3 different Service Departments

1) the main Service shop, <--- i go here
2) the BusinessLink only Service Shop, <---- i can go here, i'm signed up
3) the Express Lanes, <--- i won't allow these jerks to even check my tire air pressure, i don't believe for a second that they are Certified for anything
 

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Discussion Starter #17
I'm going to go ahead and do this one myself, it appears to be relatively easy. Remove the air cleaner and peripherals, clamp the three hoses, pull each one individually off, carefully push the "arrow plugs" back through the holes while crimping the front side of them (or remove the entire bracket, I think I can get away with just removing the 3 way valve from the bracket itself), put new 3 way valve in, put everything back together.

I think I can do this without even losing much coolant.

The part number, in case anyone is ever wondering, for the P26AB code, on the 3.0L Ecodiesel rams, is 52014971AB. I've seen some websites stupidly selling " 52014892AC ; 52014892AA; 52014892AB" all as one "fits all" part number, and that simply isn't true.
 

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I have a 2014 Ram 1500 Ecodiesel, ~52k miles.

I've been having an intermittent engine light going on, for about the last 6 months, it is a P26AB code, apparently a 3 way coolant valve sticking. So I took it into the dealer to have it looked at, along with a recall. I had spoken with someone at FCA about the code and they had said it was covered under the powertrain warranty.

Dealer is saying it is not covered. They want 550 dollars to replace the 3 way coolant valve.

Is this normal that it is not covered? I ended up searching and finding this video:

https://www.youtube.com/watch?v=hPOexwXn-F0&t=391s

Does anyone know if the ecodiesel has this coolant valve in the same location? It appears to be a fairly easy job, and I'd rather do it myself versus chucking half a grand at the dealer. I've done about 40 engine swaps in 80's/90's FWD Dodges, I know my way around engines, if anything this should be a lot easier because I actually have room to work with in there :smileup:

Also, is the part number the same for any engine that has this part? Anyone have the part number? Or any advice if someone has done this before?

Mods, if not in the right place, send it forward and pm me the link please.

Hi RTShadow,
We would like to look into this further for you and get you in contact with the proper teams. Just send us a private message with your VIN, phone number, current mileage and servicing dealer.
Julie
Jeep Social Care Specialist
 

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Discussion Starter #19
Hi RTShadow,
We would like to look into this further for you and get you in contact with the proper teams. Just send us a private message with your VIN, phone number, current mileage and servicing dealer.
Julie
Jeep Social Care Specialist
Julie, I'm not sure what you will be doing to change the situation. This is an external three way valve that is part of the cooling system. Any portion of the cooling system that does not run in the interior of the actual engine/transmission assembly (where it is "internally lubricated") is not covered under warranty.

I've done the legwork at this point, along with help from the service guy working on my vehicle who got me the correct part number. I can't see how the repair would cost me any less than doing it on my own. The only way it would if it were to somehow be covered under the balance of the drivetrain warranty, but despite it being a "P" (powertrain) code, it does not appear to be covered.
 

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Julie, I'm not sure what you will be doing to change the situation. This is an external three way valve that is part of the cooling system. Any portion of the cooling system that does not run in the interior of the actual engine/transmission assembly (where it is "internally lubricated") is not covered under warranty.

I've done the legwork at this point, along with help from the service guy working on my vehicle who got me the correct part number. I can't see how the repair would cost me any less than doing it on my own. The only way it would if it were to somehow be covered under the balance of the drivetrain warranty, but despite it being a "P" (powertrain) code, it does not appear to be covered.

Hello RTShadow,
I was offering to look further into your warranty to confirm if this was covered or not, but it seems you've already found all the information. If you did choose to have this repair completed by your dealer, I can escalated this onto the teams that can look into any possible assistance further. However, I do respect your desires to complete this work yourself.
Julie
Ram Social Care Specialist
 
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