[2011 ASSAULT 800]

Under torqued mounts I'm telling you! That's exactly how my 2015 was when I got it. Loud chunk and you can feel it in the floor. Have em torque where the cab connects to the body rails and I'll bet it stops.

I just checked them all, they are all over 100 ft lbs.

 

[warv3t]

Under torqued mounts I'm telling you! That's exactly how my 2015 was when I got it. Loud chunk and you can feel it in the floor. Have em torque where the cab connects to the body rails and I'll bet it stops.

I just checked them all, they are all over 100 ft lbs.

I’ve developed it now. Certain turns at low speed directly under my left foot to the left of brake. Tech wants me to ride with him so I can have him make some turns so he can feel it. Pulling out of parking lots onto roads —where there is a dip down to the road and I’m turning —I can almost always feel it Then cuz the truck rocks as I’m turning.

 

[warv3t]

had my cab bolts re-torqued this morning as ice recommended. The tech said there are four of them.......and of course, I don't know.


the knock is still there. Not all of the time, but it's there. The problem is now I'm looking for it. I have to go back in 2-3 weeks for a new cup holder and he said he'd look at it again if this didn't fix the problem.

 

[warv3t]

OP did you find the issue?

 

[mgullion]

I’ve developed it now. Certain turns at low speed directly under my left foot to the left of brake. Tech wants me to ride with him so I can have him make some turns so he can feel it. Pulling out of parking lots onto roads —where there is a dip down to the road and I’m turning —I can almost always feel it Then cuz the truck rocks as I’m turning.

My 19 Limited is doing the exact same thing. I took it in one time but the tech couldn't get it to do it. They have a replacement for my 12" screen, which is out, coming soon. Hopefully they can fix the clunk at the same time.

 

[warv3t]

I’ve developed it now. Certain turns at low speed directly under my left foot to the left of brake. Tech wants me to ride with him so I can have him make some turns so he can feel it. Pulling out of parking lots onto roads —where there is a dip down to the road and I’m turning —I can almost always feel it Then cuz the truck rocks as I’m turning.

My 19 Limited is doing the exact same thing. I took it in one time but the tech couldn't get it to do it. They have a replacement for my 12" screen, which is out, coming soon. Hopefully they can fix the clunk at the same time.

At some point I bet there is a service bulletin.

 

[2011 ASSAULT 800]

I have the EXACT same symptoms as Warv3t, knocking/popping, can feel it in left foot and hear it, louder and more pronounced sometimes but usually always the same, doesn't do it every time but it is becoming more frequent, didn't do it from day 1, almost always happens pulling of my driveway onto road or parking lot to road where there is a dip and the truck is articulated a bit.

The dealer couldn't find it when I took it in, the only service bulletin was for a loose electrical connector beside the frame in a similar area but that didn't fix it and it wouldn't have caused the noise anyways. Theybsaid drive it for a bit to see if it gets worse. Personally I think it's some sheet metal that either didn't get spot welded or a spot weld broke but how would you ever find that without tearing the truck apart. I went under the truck with my torque wrench and everything I could get a socket on was tight Including all body and box mounts.

If someone discovers what it is can they please post it here or start a new thread, I'm sure a few of us would greatly appreciate it!!

 

[Gbm]

This guy on another forum has a similar sounding issue....

His dealer is saying they found an issue in the rack and pinion and ordered a new rack.

https://5thgenrams.com/community/threads/front-end-clunk-while-turning.1003/

 

[ramcares]

I have the EXACT same symptoms as Warv3t, knocking/popping, can feel it in left foot and hear it, louder and more pronounced sometimes but usually always the same, doesn't do it every time but it is becoming more frequent, didn't do it from day 1, almost always happens pulling of my driveway onto road or parking lot to road where there is a dip and the truck is articulated a bit.

The dealer couldn't find it when I took it in, the only service bulletin was for a loose electrical connector beside the frame in a similar area but that didn't fix it and it wouldn't have caused the noise anyways. Theybsaid drive it for a bit to see if it gets worse. Personally I think it's some sheet metal that either didn't get spot welded or a spot weld broke but how would you ever find that without tearing the truck apart. I went under the truck with my torque wrench and everything I could get a socket on was tight Including all body and box mounts.

If someone discovers what it is can they please post it here or start a new thread, I'm sure a few of us would greatly appreciate it!!

had my cab bolts re-torqued this morning as ice recommended. The tech said there are four of them.......and of course, I don't know.


the knock is still there. Not all of the time, but it's there. The problem is now I'm looking for it. I have to go back in 2-3 weeks for a new cup holder and he said he'd look at it again if this didn't fix the problem.

Hi 2011 ASSAULT 800 and warv3t,
I'm sorry you're both experiencing the same clunking sounds. If either of you decide to take your truck back to the dealership to have it checked again or to get a second opinion, you can also send RamCares a private message if you would like any extra assistance while your truck is being serviced.
Lydia
Ram Social Care Specialist

 

[mucow]

Interesting response from Ram care! This has been an issue for a long time. I first saw posts reporting this when I experienced the same thing on my 2014 Longhorn. The dealer could not find the cause - and I am still experiencing it as are many other Ram 1500 owners. Curious to see what "extra assistance" means?? A Service Bulletin for this is long overdue.

 

[2011 ASSAULT 800]

This guy on another forum has a similar sounding issue....

His dealer is saying they found an issue in the rack and pinion and ordered a new rack.

https://5thgenrams.com/community/threads/front-end-clunk-while-turning.1003/

Interesting, thanks for the link, I am going to follow that thread and possibly make an account over there. By the guys post he is having the rack and pinion replaced tomorrow so hopefully he can post soon after that with an update. Hopefully if that solves it a service bulletin is put up so all of us can easily have the issue resolved.

 

[warv3t]

Hi 2011 ASSAULT 800 and warv3t,
I'm sorry you're both experiencing the same clunking sounds. If either of you decide to take your truck back to the dealership to have it checked again or to get a second opinion, you can also send RamCares a private message if you would like any extra assistance while your truck is being serviced.
Lydia
Ram Social Care Specialist

Lydia......I'm not sure what a "social care specialist" does, but I wish part of your job description was the following..........

"hey Ram, I'm on this 'social media' site and owners are reporting this clunk and they've included a link to another Ram 'social media' site where ppl are having the same issue......let's have service departments report if they're seeing owners come in with this issue so we can get on top of it.

This question isn't meant to be mean, just a question .......what is a 'ram social care specialist's' duties in forums?

 

[immersivenc]

Hi all,

Wanted to come over here in case there are some that aren't on the other 5thGenRam forum, but I started the "clunk" thread over there and as of yesterday, my issue appears to be resolved. Rack and pinion assembly was replaced and I have not heard the clunk. The truck also seems to have more articulate steering and better alignment after the repair. Looks like a lot of folks are coming forward with the issue, so I want as many people to know as possible what fixed it (so far) for me.

 

[MJB4450]

Lydia......I'm not sure what a "social care specialist" does, but I wish part of your job description was the following..........
"hey Ram, I'm on this 'social media' site and owners are reporting this clunk and they've included a link to another Ram 'social media' site where ppl are having the same issue......let's have service departments report if they're seeing owners come in with this issue so we can get on top of it.
This question isn't meant to be mean, just a question .......what is a 'ram social care specialist's' duties in forums?

I am on other Mopar forums as well and from what I've observed the "social care specialists" or "customer care specialists" as they are called elsewhere, monitor the forums for vehicle defects where members are having difficulty in getting their vehicle fixed. I've seen instances where the Ram Care/Dodge Care etc people have helped greatly in facilitating a good outcome when dealing with a dealership that otherwise would not have been as accommodating to the customer had corporate not been watching and involved. So, I'm glad they're here and on the other forums. They're not all powerful and probably have no decision making authority but they can put customers in contact with the right people and it shows some concern for their most loyal customers who are usually found on these forums. As far as having someone report to the forums what defects are being brought into the dealerships, that's not going to happen. You can be sure since corporate has to approve every warranty fix that they are aware of how many of what defect is being observed so that they can get to the root cause and get that remedy to the production line ASAP. They don't want to pay for warranty claims any more then we want to go to the dealership with problems.

 

[warv3t]

Lydia......I'm not sure what a "social care specialist" does, but I wish part of your job description was the following..........
"hey Ram, I'm on this 'social media' site and owners are reporting this clunk and they've included a link to another Ram 'social media' site where ppl are having the same issue......let's have service departments report if they're seeing owners come in with this issue so we can get on top of it.
This question isn't meant to be mean, just a question .......what is a 'ram social care specialist's' duties in forums?

I am on other Mopar forums as well and from what I've observed the "social care specialists" or "customer care specialists" as they are called elsewhere, monitor the forums for vehicle defects where members are having difficulty in getting their vehicle fixed. I've seen instances where the Ram Care/Dodge Care etc people have helped greatly in facilitating a good outcome when dealing with a dealership that otherwise would not have been as accommodating to the customer had corporate not been watching and involved. So, I'm glad they're here and on the other forums. They're not all powerful and probably have no decision making authority but they can put customers in contact with the right people and it shows some concern for their most loyal customers who are usually found on these forums. As far as having someone report to the forums what defects are being brought into the dealerships, that's not going to happen. You can be sure since corporate has to approve every warranty fix that they are aware of how many of what defect is being observed so that they can get to the root cause and get that remedy to the production line ASAP. They don't want to pay for warranty claims any more then we want to go to the dealership with problems.

Thanks for believing it was a real question of mine. And thanks for the explanation. I feel better knowing that someone can actually point to some level of success rates with them being here. I actually did mean —that Ram is observing the issues -repetitive ones showing up in service dpts. Not them reporting to the forum. Sorry for the confusion. Right now they are trying to figure out if we have a “knock” or clunk so I can’t wait till there are enough warranty fixes to alarm them

 

[MJB4450]

Thanks for believing it was a real question of mine. And thanks for the explanation. I feel better knowing that someone can actually point to some level of success rates with them being here. I actually did mean —that Ram is observing the issues -repetitive ones showing up in service dpts. Not them reporting to the forum. Sorry for the confusion. Right now they are trying to figure out if we have a “knock” or clunk so I can’t wait till there are enough warranty fixes to alarm them

Yeah, that clunk and some MPG complaints have kept me on the sidelines instead of buying for now. I'm sure the clunk will get fixed soon since it appears the fix is not cheap and they don't need bad press like GM has for it's "Shakerado".

 

[StrikeSwiftly]

I know i'm late to the party, but make them hand inspect the intermediate shaft like asap.
I spent months trying to remedy these same symptoms.

* Also to note the Ram care specialist was sooo much help, she literally became a lieason between the 3rd dealership I visited trying to fix my clunk. Before fixing I had taken 2 different mechanics on a drive, it was only when I forced one to drive my truck over a few uneven spots that they felt it.

Once It was replaced, my truck felt brand new. No clunking, the steering felt super tight! Truck had 31k miles on it when I bought it.

 

[Thunderhorse]

I am on other Mopar forums as well and from what I've observed the "social care specialists" or "customer care specialists" as they are called elsewhere, monitor the forums for vehicle defects where members are having difficulty in getting their vehicle fixed. I've seen instances where the Ram Care/Dodge Care etc people have helped greatly in facilitating a good outcome when dealing with a dealership that otherwise would not have been as accommodating to the customer had corporate not been watching and involved. So, I'm glad they're here and on the other forums. They're not all powerful and probably have no decision making authority but they can put customers in contact with the right people and it shows some concern for their most loyal customers who are usually found on these forums. As far as having someone report to the forums what defects are being brought into the dealerships, that's not going to happen. You can be sure since corporate has to approve every warranty fix that they are aware of how many of what defect is being observed so that they can get to the root cause and get that remedy to the production line ASAP. They don't want to pay for warranty claims any more then we want to go to the dealership with problems.

IMHO people just need to have realistic expectations as to what a corporate social media rep can do in the way of obligating a franchise service department. I am very glad that Ram Cares is here

 

[warv3t]

Yeah, that clunk and some MPG complaints have kept me on the sidelines instead of buying for now. I'm sure the clunk will get fixed soon since it appears the fix is not cheap and they don't need bad press like GM has for it's "Shakerado".

I don't like my city MPG, but my commute is less than 20 minutes and it's 55mph for about 5 minutes and then a gate that I could sit at for 5 minutes or more, then 45, 35, 25 mph and a million lights. I work on a Federal Installation. I've been getting under 15 mpg.

However, I just got back off the highway for my first real highway mileage test. I got 22.9mpg following my daughter (back to college) in a mixture of 45,55, 60, and a stint of 70 mph. It was a painful ride because she truly does the speed limit. Of course, I know the computer isn't accurate and if I did the math by hand, like I do my city mileage.....it would have been around 22mpg. On the way back, I did my usual 10 over the speed limit and got 21.3. Even with that----it wasn't a typical interstate drive. I still had lights and alot of small towns to go through. I'm happy with my hwy mileage. That, by hand, would be under 21....but I'm cool considering how fast I drive. I think the issue is ....ppl are reporting city mileage and our commutes are so different. Some days, in the city, I can get 16mpg depending on my routes.

sorry those pics are sideways .......I'm tired. Hopefully you can see them.

 

[fordjake]

My 2019 has the pop when going over a drop and turning at the same time