From google searches, it looks like Ram has a lot of problems with the quality of their radio systems or the quality of the installation of those systems. I have had 3 radios installed in my 2019 Ram Rebel. They have done resets and updates as well. My radio went out again today. The Dothan Al dealership is always helpful and tries to resolve the problem but the fix is always temporary. For what we pay for these trucks you would think there would be a permanent fix. I called Ram Care this time. Although the dealership opened a case with Ram Care last time. Someone said there was a service bulletin on this issue. I'd like to get a link to that if anyone has it.