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RER touch screen radio not able to connect to iPod

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I have a 2010 Dodge Ram 1500 Sport with the Alpine radio package. It has the RER touch screen radio in it and will not communicate with the iPod unless I unplug it, turn on the iPod and plug it in. It also will not charge the iPod. The dealer said it was a known issue and is working on a software update. Has anyone else with the same radio had this issue?
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I have the RER, i upgraded the radio software, i now have a load of new stuff that didn't come originally
 
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