[ramcares]

Good morning to our Ram Brand enthusiasts,

Our teams have heard your concerns and will be posting out periodically in an effort to provide you with new update releases and ask for feedback on how to better serve all of you. We appreciate your patience and feedback throughout the experience!

We're happy to share that as of this morning (December 9th, 2021), TSB 08-180-21 was released as an informational bulletin regarding the latest Flash Over The Air (FOTA) software update. Uconnect sends Firmware-Over-The-Air (FOTA) updates to vehicles equipped with built-in cellular modems within range of U.S. or Canadian cellular networks, in an effort to add new features or fix bugs. For your convenience, we've included a snippet of the TSB and the symptoms/conditions that it intends to address, below. *Please note the applicable vehicle build dates and sales codes.

FOTA Tips

• Have access to good cellular coverage
• Enable a Key Off Power Off Delay in your Uconnect 5 system settings to allow the radio time to search the cloud for updates, once your ignition is cycled off
• Schedule your FOTA for the evening when you're less likely to be utilizing your vehicle and it's connected services.

After FOTA is Completed

• Wait about 40 minutes with their vehicle OFF (and with key fobs away from vehicle) to allow the radio to enter a "deep sleep" mode. This will mitigate the chances of any interruptions during the download process.
• App-Over-The-Air (AOTA) will trigger, which refreshes internal radio apps. As your radio syncs with the cloud during this AOTA update time, your connected services and apps may work intermittently, and may take up to 24-48 hours to return to full functionality.
  • Some of these services include your WiFi hotspot, remote demands through the Ram App, etc.
• You may have to re-pair your phones, reset your radio station presets, or delete & re-pair your Apple CarPlay/Android Auto connection
  
  
  You can find more helpful resources by visiting our Twitter pages at @UconnectCares Twitter & @RamCares Twitter .

If you're not sure if you've received the latest software update, there are 2 ways to find your current Uconnect 5 software information:

• VEHICLE option from App Drawer --> Settings --> System Information --> Version Information

OR

• APP option from App Drawer --> Settings --> Version Information

Please keep an eye out for this communication and do not hesitate to send our team a private message if you have any questions or concerns! If you would prefer to speak to a Ram Customer Care Specialist directly, please call 1-866-932-3878.

Thanks,

Ram Cares

 

[ramcares]

Hello everyone,

We will continue to update this Uconnect 5 FOTA thread with the most up to the date software level and release date. We've heard your concerns and are happy to share that the national launch for our latest Flash Over The Air (FOTA) update began this morning (12/22/21)! For your convenience, I've included a snippet of the informational TSB 08-190-21 and the symptoms/conditions that it intends to address. With this FOTA, your Uconnect 5 systems will be brought up to a software level of S21D.5.

SYMPTOM/CONDITION:
Customers may experience one or more of the following--

• Apple CarPlay Concerns
• Black Screen
• Loud buzzing noise followed by radio reboot
• Unable to switch between media sources while playing SXM
• Radio shows screen off when comfort popup appears
• Phone won't reconnect when connection is lost
• Delete device in settings menu doesn't work
• App pages have black background
• Radio does not fall asleep with ignition off
• Radio is unresponsive
• CarPlay will not connect

We appreciate your patience as the FOTA may take some time to reach your vehicle. In the meantime, if you are experiencing concerns with your Uconnect system, we kindly recommend performing a soft reset of your system. If anyone has specific questions or concerns, please feel free to send us a private message or reach out to our @UconnectCares team on Twitter.

Thanks,

Ram Cares