DODGE RAM FORUM banner

Uconnect 8.4 delayed turn on

8187 Views 10 Replies 6 Participants Last post by  '14 Laramie Longhorn
Hello all, 4th gen 1500 owner here.

I bought this 2014 ram 1500 Outdoorsman 5.7 hemi November 2016.
Few days into driving the truck, I noticed the radio wouldn't turn on for several minutes. Which in turn would not let the heat/AC, backup camera, heated seat or Heated steering wheel work. I brought it back to the dealership I purchased it from and they said they couldn't help me. Few months into owning the vehicle With this still happening and I can't find a single person that knows. I have attached a photo if it can help anyone.

Thank you in advanced.

Attachments

1 - 11 of 11 Posts

· Registered
Joined
·
2,123 Posts
Try a reset.
Hold both the Heating and cooling buttons for 5 seconds, then you will enter the "secret" engineering menu.
Scroll down and reset to factory settings
The system will reboot, and you have now reset your system.
 

· Registered
Joined
·
5 Posts
Discussion Starter · #3 ·
Try a reset.
Hold both the Heating and cooling buttons for 5 seconds, then you will enter the "secret" engineering menu.
Scroll down and reset to factory settings
The system will reboot, and you have now reset your system.
ramdandy, I just reset my system, I'll let you know if the problem persists.

Thank you for your help.
 

· Registered
Joined
·
19 Posts
Try a reset.
Hold both the Heating and cooling buttons for 5 seconds, then you will enter the "secret" engineering menu.
Scroll down and reset to factory settings
The system will reboot, and you have now reset your system.
To add, I believe the vehicle doors need to be closed and the ignition in "run" but the motor off. It takes about 30 seconds after you confirm the reset and then the radio will reset, and may take several hours to have all features like GPS and Alpine system up and running again.
 

· Registered
Joined
·
2,612 Posts
Hello all, 4th gen 1500 owner here.

I bought this 2014 ram 1500 Outdoorsman 5.7 hemi November 2016.
Few days into driving the truck, I noticed the radio wouldn't turn on for several minutes. Which in turn would not let the heat/AC, backup camera, heated seat or Heated steering wheel work. I brought it back to the dealership I purchased it from and they said they couldn't help me. Few months into owning the vehicle With this still happening and I can't find a single person that knows. I have attached a photo if it can help anyone.

Thank you in advanced.
Hello 4th gen snow white,

I definitely understand your desire to reach a solution for this. Are you thinking you'd like to get a second opinion from another location? Send me a direct message as I'd be glad to help with this.

Jasmine
Ram Social Care Specialist
 

· Registered
Joined
·
2 Posts
I'm having the same problem. My 2014 Ram 1500 Uconnect system does not turn on immediately when starting the truck about ½ the time. When it does not turn on immediately it turns on 2-3 minutes after starting. This has been happening for several months. It seems to have no relationship to temperature or how long the engine has been off.

I've tried the reset suggested above and it did not solve the problem.
 

· Registered
Joined
·
5 Posts
Discussion Starter · #8 ·
I'm having the same problem. My 2014 Ram 1500 Uconnect system does not turn on immediately when starting the truck about ½ the time. When it does not turn on immediately it turns on 2-3 minutes after starting. This has been happening for several months. It seems to have no relationship to temperature or how long the engine has been off.

I've tried the reset suggested above and it did not solve the problem.

I brought it to my dealership when the problem happened again, the head unit was malfunctioning and required a update. It was NOT accepting the update and required a new head unit.
 

· Registered
Joined
·
5 Posts
Discussion Starter · #10 ·
I brought it to my dealership when the problem happened again, the head unit was malfunctioning and required a update. It was NOT accepting the update and required a new head unit.
Thanks for the reply. Can you give me an idea of the price of the new head unit? At this point it's just annoying so I don't want to spend a fortune...
total of 914$ 800 for a brand new unit with the 2018 style (that also has android auto) 114$for labor install. Took them whe to do the work.
 

· Registered
Joined
·
5 Posts
I found the following on a Jeep Forum, I may try this next, what do I have to loose? I may need to replace my Uconnect anyways:

Link:

( I just bought my first Jeep Grand Cherokee 2014 4x4 Limited a couple of weeks ago and am very happy with the purchase! The car runs smooth with 149k on it, but I noticed that the radio was acting funny at times: it will not turn on during the first few minutes of the drive (and so no backup camera), sometimes heated seats and heater will turn on automatically, and the GPS would just not work (it could get the time correct within a few minutes, but will never lock on a GPS location and will not show any satellites under Nav > Where am I > GPS. Frustrated, my wife called UConnect support (using the number displayed on the screen itself, whenever it turned on) and the customer service rep advised on updating the version from existing 17.11.37 (I think) to the newest version (18.45.01 was available). She delegated the task to me and since the recommendation from the source (UConnect), I quickly downloaded the update (from here) and started on flashing the radio, and did not bother pondering on "what could go wrong?". BIG MISTAKE! Lo and behold, at 15 minutes through the update, the software froze on 67%, at the start (1%) of section 11, Embedded Air Card.
Rectangle Line Font Material property Cemetery



After about 10 minutes, the failed update message came (Sierra Wireless: bolo file install failed), and the next I knew was I was in the infinite bootloop!
Rectangle Font Display device Electric blue Media



I did not have patience or inclination to keep the Jeep driving around in the hot summer without AC and attempting to get the software update done after 20-30-40 attempts. Luckily, I found info by @trever.b.chapman, leveraged from another forum, that a custom(?) swdl.upd which apparently skips embedded air card update can go through the process and gets the update through the end. I could successfully update the software, after spending 2+ hours, but that did not address the problems I was having: It felt like the radio has a mind of its own and doesn't start with the start of the car even after the updated software and GPS fix was still not achieved (I didn't drive long enough or multiple drive cycles to notice heater on and heated seats on issue).

The post by @JJBBQ in the same thread suggested to disconnect and reconnect the airstream card (on his Dodge Challenger) to address this issue of failed update and I decided to give it a try the next day. It turned out to be way easier and faster than I thought. Here are some of the steps (some screenshots from this youtube video - but you are NOT removing the bottom part - only the radio/infotainment system!):

1. Take out the radio panel trim - the easiest way I found was to open up the cover in the bottom (where there is a charger port and SD and USB card slots), and gently pull it from the bottom. No need for any pry tools etc! Make sure you unplug the cable connecting the instrument panel before you pull it all the way out.

Hand Car Plant Vehicle Motor vehicle


Vehicle Hood Automotive design Motor vehicle Steering wheel



2. Undo the 4 screws that is holding the radio/infotainment system using 7 mm hex socket.

Automotive design Motor vehicle Automotive lighting Gesture Steering part



3. Unplug all the cables that are connected to the radio - note that there is no pink (GPS?) cable and that there is one extra blue cable that doesn't go anywhere.

Motor vehicle Gas Electrical wiring Cable Electronic engineering



4. Split open the radio by undoing 4 screws using T10 torx screwdriver bit to expose the cable to airprime/airstream card - careful when you split it open not to make any damage to this cable!

Circuit component Electronic engineering Electricity Electrical wiring Gas



5. Unplug the airprime cable and clean it with QD electronic cleaner (absolute alcohol works too - any contact cleaner should work. Avoid touching the connections contact area with bare hands/skin, as you might accidentally put your body oil/fat which act as an insulation and therefore is not good for these electronic connections.

Passive circuit component Circuit component Green Hardware programmer Electronic engineering


Green Circuit component Passive circuit component Hardware programmer Electronic engineering


Passive circuit component Circuit component Hardware programmer Finger Microcontroller



6. While on it, clean ALL the connections (the two panels inside the radio, the 5 connections on the back of the radio, the 2 connections on the back of the wall as you see in step 3 pic) with this cleaner (the spray is less than 10 bucks, and it might be sitting in your garage already!), let it dry (takes a couple of minutes at the most), and close it all back by going through the steps above in reverse order.

With this, my radio came back to life, and now it starts as soon as the car starts, doesn't act funny with the A/C etc., and GPS fix is less than a minute (so by the time I reverse the car from the driveway, it is ready for me!) Since I already did the update on the software, I did not attempt the update again, but I am pretty sure that now it won't have any issue with software update either!

Save yourself from thousands of dollars and hours of back and forth with the customer support and dealerships. This will take less than an hour all together to fix your radio!

Thanks @JJBBQ and @trevor.b.chapman (and @djmjr77 on XDA forums) for the leads! I am not sharing anything new here, but hopefully the step-by-step guide with pics would help someone who is not very handy or doing any sorts of tinkering for the first time! )
 
1 - 11 of 11 Posts
Top