DODGE RAM FORUM banner

181 - 191 of 191 Posts

·
Registered
Joined
·
1 Posts
I am having the same issue 2018 Ram 2500 Laramie, screen separation causing everything to jump around. Is this a known issue dealing with a possible recall situation?

My truck is past base warranty at 44K miles what are my options?
 

·
Registered
Joined
·
1 Posts
I am having the same issue 2018 Ram 2500 Laramie, screen separation causing everything to jump around. Is this a known issue dealing with a possible recall situation?

My truck is past base warranty at 44K miles what are my options?
Contact Ram Cares on here and they will take care of you. I have a 2018 2500 as well with 45k miles and they are replacing my unit. I am just waiting on the unit to arrive to get it installed.
 

·
Registered
Joined
·
1 Posts
I looked in other Dodge forums and found where several people living in the south (mainly FL) have a problem with the screen "bubbling" due to delamination. I was surprised not to find anything on this forum. I have a 2018 RAM 2500 Power Wagon. We're now done with winter here in FL, but I didn't notice it until about the end of Feb. It's very noticeable. If heat is the issue, I wonder why it didn't start until Feb, when it was still rather cool. Unless it was a matter of it being cool (45-55) in the mornings and warming into mid-70 or higher during the day, plus considering the humidity. I don't have my windows tinted.... yet.
When I clean my screen, I spray screen cleaner lightly on a rag and wipe the screen, the same as you would do a computer screen.
This seems to be a manufacturer defect. Has anyone else noticed this issue? Thanks!
Sadly, my 2018 truck is no longer under warranty but my touch screen has also started delaminating. What’s even worse is as it delaminates I’m getting phantom button presses on the screen it is constantly trying to reset my clock.

The truck isn’t even two years old you would think there would be a recall of some kind by now, If this many people are having issues with the lamination touchscreen.
 

·
Registered
Joined
·
1 Posts
Thanks to all. I’m new to this forum. Great info. Sadly the reason I found this forum is because I am also having the same issues with my touch screen.
I’m still under warranty (32k miles) and one dealer already told me that it would not be covered. Does anyone know who I can contact to get some help.
thanks once again.
 

·
Registered
Joined
·
3 Posts
I have a 2018 RAM that's out of warranty and I have this issue... The top of the screen delaminated and its jumps all around and it's mostly unusable. Tried calling the dealer and they want $1,500+ to fix it...

Can anyone recommend a course of action moving forward? Seems a little unfair to pay that much money to fix an item that's an obvious factory defect.
 

·
Registered
Joined
·
2 Posts
I have a 2018 2500 with 38K miles. The delamination is causing phantom contact on my screen as well. What’s the best way to contact the Ram Cares team on this forum? Thanks for the assist.
 

·
Registered
Joined
·
3 Posts
Looks like RamCares has taken a vacation from the forum... It seems like the best way bring more attention to this issue is a social media blast... Which I hate, because it feels petty and many times doesn't really work. I've tried other means of contacting with little to no response. Not sure what else to do.

Frustrating is the nicest word I can use to describe this issue.
 

·
Registered
2018 Ram 1500 Cummins Delmonico Red
Joined
·
35 Posts
I opened a Star Case for mine at the advice of my dealer. Still waiting on backorder.
 
181 - 191 of 191 Posts
Top