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Hello everyone,

We're disheartened to hear that you're experiencing similar concerns with your touchscreens delaminating. It's important to get your touchscreens properly inspected by your dealers. They may be willing to work with you on this once they perform a proper diagnosis and consider all of the necessary information. If you'd like additional assistance or have questions, please let us know via private message.

Thanks,

Courtney
Ram Cares
But if it’s out of warranty, it’s out of warranty, correct? What more can be done because it doesn’t take much to look at somebody’s screen to see that it’s delaminating. When I took my truck into the dealer almost a couple months ago, I didn’t even have to take my truck into the actual shop area because the service center guy was just able to walk out there and take one look at my screen and say yup, it’s delaminating so then after that, he started the process on a warranty claim and put in the order to get me a new radio on its way.

On one hand, I totally get it that when warranty’s are out, they’re out and it’s no longer the manufacturers responsibility pay for that customers repair but then again, I can’t help but not side with everybody else who’s posted in this thread and the probably thousands of other customers that are having the same exact problem happening to them but this is a known issue because Uconnect chose to use a cheap and too weak of a glue on these radio screens and the heat is what’s causing them to separate. Even the dealership that I took my truck to said that the new updated radios have a much better quality adhesive that stands up better to the heat so you know, I think I’d be more worried about losing customers because warranty or not, this is unacceptable because without getting into too much into it, this is not a cheap little radio that you can just take out and throw in the trash and go buy you a much better new radio at Walmart to go back in there because this is a major radio that not only serves the function as the radio but it’s also your main screen for all your settings and for running your HVAC system so, you got a have it and there’s really no way to replace it with something else… Well, cheap anyways.


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I looked in other Dodge forums and found where several people living in the south (mainly FL) have a problem with the screen "bubbling" due to delamination. I was surprised not to find anything on this forum. I have a 2018 RAM 2500 Power Wagon. We're now done with winter here in FL, but I didn't notice it until about the end of Feb. It's very noticeable. If heat is the issue, I wonder why it didn't start until Feb, when it was still rather cool. Unless it was a matter of it being cool (45-55) in the mornings and warming into mid-70 or higher during the day, plus considering the humidity. I don't have my windows tinted.... yet.
When I clean my screen, I spray screen cleaner lightly on a rag and wipe the screen, the same as you would do a computer screen.
This seems to be a manufacturer defect. Has anyone else noticed this issue? Thanks!
This issue just started in the top left corner of my 2018 ram 2500 power wagon. I have the life time extended warranty option. Do you know if this is covered?
 

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Like so many here, I have a 2018 Ram 2500 with the same delamination problem. It's a shame Dodge just doesn't stand up and do the right thing with such a wide spread and well known manufacturer defect but instead chooses to ignore and make their customers foot the bill of hundreds of dollars to repair and make right. In comparison, I've had several Toyotas - cars, trucks, suvs with none having such an expensive repair required even after 100K+ miles. This is my first Dodge product and now a significant issue at just 45K miles with a dealer quote of 2K+ to repair. Plus I find after googling - like on this site - how wide spread it is. Let me compare that to one of my Toyotas...I had a 2012 RAV that after 7 years and 150K miles the paint started peeling. A few months after that started, I receive a letter from Toyota acknowledging the problem and to take it to a dealer for evaluation. Bottom line, Toyota proactively reached out, acknowledged they had a defect with the particular color paint mine had and paid to have the whole car repainted - AFTER 7 YEARS AND 150K MILES !!!! Dodge won't even step up to right a clear defect after 3 years and 45K miles !!!. This is why after 40 years of driving I avoided and never purchased a Dodge product - simply put their bad reputation for quality and backing their product. Just a shame.
 

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Hi @wagonmaster,

I regret to hear that you are experiencing this concern with your truck! If you wouldn't mind following up with me via PM, I would be happy to learn additional details to determine how to best assist you at this point.

Mark
RamCares
I purchased a used 2018 Ram 1500 in February of this year. Great truck! I purchased it from Driver’s Way in Pelham Alabama. They graciously replace the screen after I pointed out the “delamination.” After about a month it started again in the left corner. Now it is worse than before. They are not willing to replace it again. After much analysis, there is no doubt that this is caused by condensation from the vent, left of the screen, sweating during these humid months. I want to replace this again, but something has to be do e to prevent this from happening again, whether it is insulation on the inside of the dash, or to seal the screen in some way. Please advise! By the way, I love the truck otherwise. I have driven Fords most of my life and didn’t realize a truck could ride so good. I have already talked a friend into buying a Ram. He just purchased a 2021 Limited dualy
Hi @wagonmaster,

I regret to hear that you are experiencing this concern with your truck! If you wouldn't mind following up with me via PM, I would be happy to learn additional details to determine how to best assist you at this point.

Mark
RamCares
I just purchased a used 2018 Ram 1500 this past February. I purchased it from Drivers Way in Pelham Alabama. They graciously replaced the screen after I noticed the delamination. After about a month, it started delamination again in the left corner. The dealer is not interested in replacing it again. After careful analysis, I have determined that the cause from the left vent having condensation build up from the humid summers here in Alabama. I want to replace it again, but there is no need if I cannot deal with the cause. It either needs more insulation in the dash or some type of sealant aroun the edge of the screen. Please advise! Other than that I love my RAM. I have driven Fords for 30 years and had no idea a truck could ride so we’ll. I talked a friend into getting a RAM after driving Fords and he just purchased a 2021 Ram 2500 Dually and the ride in it, amongst other things is much improved over the Ford he had before.
 

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Hello everyone,

We're sorry to hear about the concerns some of you are experiencing with your screens showing signs of delamination. If anyone is currently working with their dealers to get this properly addressed and would like additional support, please feel free to follow up via private message with your VIN and details so we can take a look into your situation.

Thanks in advance,

Courtney
Ram Cares
 

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Hello everyone,

We're sorry to hear about the concerns some of you are experiencing with your screens showing signs of delamination. If anyone is currently working with their dealers to get this properly addressed and would like additional support, please feel free to follow up via private message with your VIN and details so we can take a look into your situation.

Thanks in advance,

Courtney
Ram Cares

Well that's a real nice statement - but you guys already told me tough luck. Why all the private messages and one by one conversations vs recognizing it's a wide spread problem and just do the right thing for all your customers.
 

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Well that's a real nice statement - but you guys already told me tough luck. Why all the private messages and one by one conversations vs recognizing it's a wide spread problem and just do the right thing for all your customers.
We ask customers to follow up via private message so we can collect more information from them. Every situation is unique and should be treated as such, so we don't to speculate on what may be the cause/resolution to your concerns. Additionally, we want to keep your private information--private. With that said, our inbox is always open, regardless of whether or not we ask you to reach out!

As our team is focused on the social media aspect of customer care, we are unfortunately not set up to provide assistance via phone. If you would prefer to handle this matter via phone, you may speak to a Ram Customer Care Specialist by calling 1-866-932-3878.

Courtney
Ram Cares
 

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I looked in other Dodge forums and found where several people living in the south (mainly FL) have a problem with the screen "bubbling" due to delamination. I was surprised not to find anything on this forum. I have a 2018 RAM 2500 Power Wagon. We're now done with winter here in FL, but I didn't notice it until about the end of Feb. It's very noticeable. If heat is the issue, I wonder why it didn't start until Feb, when it was still rather cool. Unless it was a matter of it being cool (45-55) in the mornings and warming into mid-70 or higher during the day, plus considering the humidity. I don't have my windows tinted.... yet.
When I clean my screen, I spray screen cleaner lightly on a rag and wipe the screen, the same as you would do a computer screen.
This seems to be a manufacturer defect. Has anyone else noticed this issue? Thanks!
I have a 2018 Ram 1500 doing the same thing. I live in AZ and this is my 3rd Ram and the 1st one that is doing this. Radio works fine it just looks bad! Of Course it is out of warranty!
 

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We ask customers to follow up via private message so we can collect more information from them. Every situation is unique and should be treated as such, so we don't to speculate on what may be the cause/resolution to your concerns. Additionally, we want to keep your private information--private. With that said, our inbox is always open, regardless of whether or not we ask you to reach out!

As our team is focused on the social media aspect of customer care, we are unfortunately not set up to provide assistance via phone. If you would prefer to handle this matter via phone, you may speak to a Ram Customer Care Specialist by calling 1-866-932-3878.

Courtney
Ram Cares
My point is recognize what your customers have stated over and over again here. This "situation" as you put it is - not - about something unique and needs individual treatment with regards to cause/resolution. If you "care" then listen and "act" and stop the dance with your customers.

The cause - again stated over and over from many customers and if you're listening, you know the cause is manufacturing defect - period. Which results in premature delamination of the touch screen on the multimedia radios. If you guys have ever come up with anything else for cause (or causes) then state what that is (or those are) for the benefit for all these frustrated customers spending time trying to communicate this issue to you.

The traditional resolution for manufacturing defects is recalling for replacement/repair. It should not be an approach with private conversations and individual treatment. Your current "treatment" is really - as I experienced - a disguise for you guys making individual decisions based on undisclosed criteria whether or not to fix this defect for customers. I'm speculating the criteria has something or much to do with individual evaluation of whether you guys think taking of them will result in future business. In my case, it was denied - not because my defect is any different than anyone else - but for some undisclosed reason and simply communicated as denied. I'd guess because your back office saw me as a first time Ram customer with a level of frustration seen as not likely to be a future customer - resolved or not. Again if that's not the case then state what the criteria is for granting resolution for some and not others with the same exact issue.
 

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Went to the dealer, out of warranty... pretty disappointing it made it only 38,800 miles before it messed up, and an upgrade I specifically picked the truck for off the lot.

Suggested I call customer care. Any one else get this?
This is happening to me as well. It occurred right around the 37,000 mile mark. Impeccable timing. We'll see how the dealer handles.
 

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This is happening to me as well. It occurred right around the 37,000 mile mark. Impeccable timing. We'll see how the dealer handles.
I hate to be the bearer of bad news but if your truck is out of warranty and you don’t have any kind of extended warranty then you’re kind of up a creek without a paddle to get them to pay for it unless they just want to be nice and possibly preserve customer relations but if they don’t, your best bet is to go on either Amazon or eBay and try to find a replacement aftermarket screen for your radio and replace it yourself. There’s a very informative video floating around YouTube that does a really good job showing how to take that radio apart.


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I also found this video that appears to me that if you’re very careful and successful at peeling the digitizer off the face of the screen… The part that is supposedly whats becoming delaminated and causing all the issues- that just simply using rubbing alcohol to clean all the old adhesive from the screen below it and the digitizer that you can supposedly somehow glue that piece back on and solve all your problems.

Also, I don’t know if it said it in the description of the video but supposedly you can order a new digitizer if you have to replace yours that’s a lot cheaper than buying a new screen.



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Yea. I tried th
I also found this video that appears to me that if you’re very careful and successful at peeling the digitizer off the face of the screen… The part that is supposedly whats becoming delaminated and causing all the issues- that just simply using rubbing alcohol to clean all the old adhesive from the screen below it and the digitizer that you can supposedly somehow glue that piece back on and solve all your problems.

Also, I don’t know if it said it in the description of the video but supposedly you can order a new digitizer if you have to replace yours that’s a lot cheaper than buying a new screen.



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Yea I watched that video and tried it. Ended up breaking the LCD. So as corneileous advises be very careful when separating. I was trying to pry the wrong junction apart. That goo in between the digitizer and lcd is a real mess. I used a lot of paper towels and denatured alcohol to clean it out. I figured I had nothing to loose as the normal process is to replace those two parts as a unit anyway. I've sent mine in to Infotainment who charges $650 to replace the screen and run it thru tests and update as necessary. I couldn't find what looked to be a reputable place that had the part in stock to replace myself. Dealer said the same thing about either a new or rebuilt one being on backorder. As I've said on my prior soapbox post...obviously Ram/Dodge put a lot of these with this manufacturing defect out there. My neighbor told me this morning he just received a letter from Ford on his truck to come in about about a similar issue. Sounds like Ford is going down the path of doing the right thing. Anyway...good luck !
 

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Hello @ramcares if you could please send me a message so that I can talk with you I am having the same problems with my 2018 Ram 2500 Bog Horn. The system will not let me send you a message because I am a new member? Not sure why that is the case but I cannot do anything about that. My truck is basically useless at the moment. My Uconnect is going haywire because of the delimitation and it keeps turning my air conditioning, radio, and other items on and off. Thanks
 

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Hello @ramcares if you could please send me a message so that I can talk with you I am having the same problems with my 2018 Ram 2500 Bog Horn. The system will not let me send you a message because I am a new member? Not sure why that is the case but I cannot do anything about that. My truck is basically useless at the moment. My Uconnect is going haywire because of the delimitation and it keeps turning my air conditioning, radio, and other items on and off. Thanks
I don’t mean to butt in but if you’re still within your warranty period then just go to your local dealer and set up a replacement because if you’re out of your 3-year/36,000 mile manufacturer warranty, I don’t think Ram Cares is going to be able to be much help unless Ram trucks authorizes an extension of warranty coverage on these faulty radio screens.


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