I have a 2019 Ram Rebel($62K) with a 12" Uconnect system that has had on and off issues from the beginning... at first I did not recognize them as something was wrong with system because of the new system. When I figure enough is enough I contacted Uconnect and got a case manager Sherri , who walked me through a bunch of fixes that did not work, finally said you need a software update 08-009-19 REV. B "and this should fix all your issues"...
Made an appointment (1/17/2020) with local dealer who did the update and a few recalls, along with oil change, tire rotation , etc. Said everything was fixed and good to go.
On drive home which is almost a hour, the 12" NAV started to act up, rear camera would come on and would not go off for a long period of time than went off on its own. All the route numbers on Nav screen where all little black boxes.. Got home called dealer..... They said bring it back and we will reinstall the update and find the bad files and fix them... so drove a hour back, sat around in waiting room for a hour or so, Parts guy(Richard) comes out to get me hands me keys says we can not fix it and update did not work, I have ordered a new RADIO with no ETA.
Couple weeks later get a call or I call ( I forget) Uconnect say the are not replacing radio I need to go back to dealer for a new update.....I did this on Feb 3, 2020 (monday)..
I get a call Feb 4, 2020 saying they can't fix it and they are waiting for STAR ( who ever that is) to make a decision. Got a call Feb 6 from Uconnect case manager Laura ( who I have been calling all week , with no response,) since she and the dealer originally said they unit was bad and they were going to replace it, now saying they are not going to replace it and I need to wait for the next update that "should" be out in the next quarter and that "should" fix all the issues. Later that day Feb 6, dealer (Garry) calls with the same news. No ETA on new update but they need the loaner back and they want me to come and get the UNSAFE truck and drive it around until the new update is available.
Well the first 3 attempts did not work and actually cause other issues that the dealer says are not related like my sensors would go off on there own. While driving the front sensor would go off like I was ready to hit something and stay on till I pulled off road and turn truck off. The rear camera would pop up on screen while driving and could not get it off... than on its own would go off . many other things I will not bore you with.. dealer said there was a new sensor update they did on this Feb 3rd trip said should fix those problems ( not sure why they did not do it on first failed update attempts).
I am done fooling with RAM, Uconnect, STAR (who ever they are) anylonger and will be contacting a lawyer on Monday to pursue a Lemon Law case and a buyback... Now I need to go and pick up this $62 K piece of crap and see what they screwed up on this failed update ... VERY FRUSTRATED with RAM and there lack of customer services... going back to FORD