Thank you for providing your VIN. With it, I was able to see your most recent case on this matter. As you have already been working with the team that we are able to escalate to, please know that your specialist would be in the best position to discuss your resolution further with you. I do sincerely apologize for this inconvenience. You may always call in at 866-726-4636 for further support.“Private messages” ?
Other than the multiple emails, Fbook messages, & texts from “Mark/Ram”
Make it easier :