DODGE RAM FORUM banner

41 - 51 of 51 Posts

·
Registered
Joined
·
8 Posts
Its seems it leaks in the driverside rear of the cab. It drips off the headliner onto the back seat and fills the area under the seats.

Most of the time we dont see the actual leak. We just notice moisture in the cab of the truck.

We have been taking it to the dealer when it looks like rain clouds are forming in the truck since its closed up tight.

All the moisture really had done a number to the appearance of the interior!
could be the antenna, roof seam, or the rear draintube
 

·
Registered
Joined
·
8 Posts
Hi all, new to the forum. I have a 17 RAM that for the past year has documented proof of 10 leaks at the passenger A pillar grab handle and 3 at the driver's rear passenger pillar. I have had the truck to the dealership 5 times this year just for the leak alone. They replaced the sunroof and I am still getting leaks. I had a case manager with FCA for many months and then once leak 10 occurred I said I was done and pursued arbitration (during the arbitration process 3 more leaks occurred). That was the biggest waste of my time. I had a 30 page report, plus all of the service records, videos of the leak as well as documentation of all the times the truck didn't leak when it rained. FCA's response was that "there is no substantial impairment to use, safety or value". I've had other issues with the truck as well and with all of my facts that disprove their false and generic statement; my case was denied during arbitration.

The NCDS works for the auto companies and will side with them 99.999999999999999999999999999999999999999999% of the time. With all of my evidence there is no reason why I should have lost. I was simply looking for a replacement.

I say all of us RAM owners that are having issues start a class action lawsuit against them because all they are doing is pushing us around and not solving the problem.
it's probably a roof seam undearneath the molding by the "a" pillar, or the moonroof glass is leaking and needs replaced, the other leak sounds like it a roof seam or the antenna leaking
 

·
Registered
Joined
·
1,934 Posts
Just out of curiousity, was the windshield seal ever checked or replaced. I have seen a report of someone that had a windshield leak but can't remember where.
 

·
Registered
Joined
·
6 Posts
I had another leak two weeks ago that caused water to drip from both rear corners of the cab. I took the truck to the dealership, with pictures, and told them that they need to get this fixed once and for all. I gave them the star # for the roof molding and asked them to look at that. The truck has been there a week so far. They can't duplicate the issue. They have tested 3rd brake light and found no issues there. I'm assuming they have checked the sunroof tubes again. I'll just have to wait and see what they say this week.
 

·
Registered
Joined
·
1,866 Posts
I had another leak two weeks ago that caused water to drip from both rear corners of the cab. I took the truck to the dealership, with pictures, and told them that they need to get this fixed once and for all. I gave them the star # for the roof molding and asked them to look at that. The truck has been there a week so far. They can't duplicate the issue. They have tested 3rd brake light and found no issues there. I'm assuming they have checked the sunroof tubes again. I'll just have to wait and see what they say this week.
Hello dirtbikes987,
We are certainly sorry to hear about your water leak and understand the frustration associated with your situation. Please keep us updated throughout this process. If any additional assistance is needed, please do not hesitate reaching out to our team here.
Laura
RamCares
 

·
Registered
Joined
·
6 Posts
Hello dirtbikes987,
We are certainly sorry to hear about your water leak and understand the frustration associated with your situation. Please keep us updated throughout this process. If any additional assistance is needed, please do not hesitate reaching out to our team here.
Laura
RamCares
Dealership called me yesterday and said they can't duplicate and therefore were done looking at it. They said there is nothing they can do and that I need to work it out with FCA. I called and tried to get ahold of the Case Manager for my area but couldn't. Supposedly the person I talked to was going to reach out to her and have her call me. I have not heard anything yet.

5 trips to the dealership in just over a year. 15 documented leaks and no help in sight.
 

·
Registered
Joined
·
1,866 Posts
Dealership called me yesterday and said they can't duplicate and therefore were done looking at it. They said there is nothing they can do and that I need to work it out with FCA. I called and tried to get ahold of the Case Manager for my area but couldn't. Supposedly the person I talked to was going to reach out to her and have her call me. I have not heard anything yet.

5 trips to the dealership in just over a year. 15 documented leaks and no help in sight.
Hello dirtbikes987,
While I deeply regret the circumstances, I appreciate you bringing your past situations to our attention. I know it probably means little considering what you have gone through, but I do want to sincerely apologize for the concerns and associated frustration that you have had to endure during your ownership experience. This is not what any of us at Ram expect for our customers. While I can't alter what you have already experienced in the past, I would like to do my best to assist you from our level of care moving forward. If you could please provide your VIN privately, I would like to take a further look into this from our end.
Laura
RamCares
 

·
Registered
Joined
·
6 Posts
Just wanted to post an update to this issue. Since the last post, I have had my truck leak multiple times again. I have had it to a second dealership 2 more times. The first time they had it for a week and could not get a leak to occur. I brought the truck home, watered it down with a hose and within 10 minutes had it leak again. I took it back to the 2nd dealership and they were able to finally find a leak. They ended up resealing the rear window, that was 4 days ago. It rained very lightly today and I decided to look at this newly sealed window and found water dripping in the cab again. I will be calling the dealership tomorrow to have them go through this thing again. So frustrating.
 

·
Registered
Joined
·
10 Posts
Just wanted to post an update to this issue. Since the last post, I have had my truck leak multiple times again. I have had it to a second dealership 2 more times. The first time they had it for a week and could not get a leak to occur. I brought the truck home, watered it down with a hose and within 10 minutes had it leak again. I took it back to the 2nd dealership and they were able to finally find a leak. They ended up resealing the rear window, that was 4 days ago. It rained very lightly today and I decided to look at this newly sealed window and found water dripping in the cab again. I will be calling the dealership tomorrow to have them go through this thing again. So frustrating.
I just cannot understand why this problem is so prevalent. I bought a 2017 Ram 1500 Longhorn model and have just over 50k miles and less than 3 years ownership. It rained for 6 days this week and when the sun finally came out today I noticed condensation on all the windows. I immediately thought OMG I left the windows open but no they were all closed up tightly. I pulled up the rear seats and the entire back of the cab was damp. The leather seat was deformed from the dampness primarily on the passenger side. I looked for a leak but can’t find anything. Then I read this forum and I’m ready to get sick. Seriously, the third brake light leaks, or some other source!? I’m going to contact the dealer tomorrow but I’m sure they will throw it all back on me. THIS IS OBVIOUSLY A MANUFACTURER DEFECT. I am hoping for some help from the dealer but after reading this thread I am not hopeful. If there are any words of advice I would appreciate them as I have appreciated folks sharing all the good and bad stories. I hope to follow-up soon.
 

·
Registered
Joined
·
6 Posts
Mike, I feel for you. My truck has been at the dealership for 35 days straight and they are expecting another 2 weeks until I can get it back. They supposedly found that in my case the leaks are occurring at the front and rear windows. They are replacing both the front and rear glass on the truck. For me, I could see water coming in at the rear slider. Water was able to get into the lower channel and it followed it into the cab behind the rear passenger seat. With very little rain you could see it dripping behind the rear seat and onto the floor. That doesn't explain water dripping from the ceiling in the rear though. Definitely call RAM and get a case going or contact ramcares on this forum for help. Good luck and keep us posted.
 

·
Registered
Joined
·
10 Posts
Mike, I feel for you. My truck has been at the dealership for 35 days straight and they are expecting another 2 weeks until I can get it back. They supposedly found that in my case the leaks are occurring at the front and rear windows. They are replacing both the front and rear glass on the truck. For me, I could see water coming in at the rear slider. Water was able to get into the lower channel and it followed it into the cab behind the rear passenger seat. With very little rain you could see it dripping behind the rear seat and onto the floor. That doesn't explain water dripping from the ceiling in the rear though. Definitely call RAM and get a case going or contact ramcares on this forum for help. Good luck and keep us posted.
Thanks. I’m seeing the dealer Tuesday after Memorial Day. I am hoping that the problem is not complicated and they can identify the leak easily but reading through these posts, doesn’t give me a warm fuzzy feeling. I’ll certainly follow up. It simply amazes me that something like this gets by quality control at a major auto manufacturer. This is not a one off problem either. Really hoping someone at the dealership or Ram Cares can restore some confidence in the brand for me.
 
41 - 51 of 51 Posts
Top