RAM Customer Care
In Re: 2018 RAM 2500 repeated ABS issues
Greetings:
On 8/26/2019, I bought a 2018 RAM 2500 Laramie Longhorn Crew Cab 4x4, VIN # 3C6-UR5GL5JG-329236. The truck was for my pleasure driving. I intended that to be the case in August, 2019, when my wife and I left Barnesville, Ga., for a trip a trip out west (Idaho, Wyoming, etc.). As we approached Chattanooga, Tn., a distance of about 140 miles, the “SERVICE ELECTRONIC BRAKES”, “SERVICE ANTILOCK BRAKES”, and accompanying lights, bell dings and loss of cruise set in. We put up with that crap on a relatively new truck all the way to Pinedale, Wy., where we were finally able to catch a dealership open. After analyzing, I was told that the truck would need a new wiring harness and it would be 4-5 days before one could be delivered. As we were on a schedule, I couldn’t wait and we put up with the problem for 3 weeks and until we returned home.
Upon my return, I carried the truck to Cronic Dodge where they fixed the issue (no new wiring harness) and I thought all was well. Fast forward to October, 2023. Several of my friends and I went to Wyoming on a trip. When we left to come home, here comes the same lights, bell dinging and all of the accompanying irritating problems. Once again, I carried the truck to Cronic and, once again, they eliminated the issues.
On August 28, 2025, I was preparing to relocate my son to Syracuse, N.Y. GUESS WHAT!!! The same crap starts all over again. Cronic was nice enough to analyze my truck the morning of the 29th and advised that, once again, I need an ABS monitor and motor and those parts were on backorder and had been for months. Once again, a friend and I are on a 15+ hour trip, one way, with the same BS that I have already put up with for a combined 10,000+ miles up to this point. We returned on 9/2/25, with the continuation of bells, lights, etc. and it continues today. RIDICULOUS!! Now I am told there is no telling when the necessary parts will be available and I am stuck with these issues until who knows when. Needless to say, the truck that I bought for pleasure driving has been anything but that for about 15% of the time on the road (12,000 miles out of 80,000 miles approximately). It continues today.
I decided along the way that there must be some way to stop that constant horrendous beeping and went to the dealership for silencing. “No can do” I was told due to the possible liability issue. It was then that my 40 plus years as a practicing attorney took over. Let me see...it may be a liability issue to turn off the beeping. WHAT ABOUT THE THOUSANDS OF VEHICLES ON THE ROAD WITH MALFUNCTIONING BRAKES AND NO WAY TO GET THEM FIXED??? This is the typical corporate thinking and procrastination that results in those gigantic products liability awards.
Oh, did I mention the fact that those brake service notices take over the panel display completely blocking the speedometer and/or whatever other vehicle information one is trying to observe.
Irritation, mad, fuming, anguish … the word descriptions go on and on as to the emotions caused by this continuing fiasco. I have been a loyal Dodge brand owner for many years now, currently owning two. To say I am disappointed in the brand is an understatement. And, it is not just me. Two of my friends who were on one of these trips listening to this beeping and taking turns driving with the attendant problems were in the market for a new truck. Both ruled Ram out and bought Chevrolet and GMC due to the continuation of this problem and the apparent lack of concern by corporate. Losing two units doesn’t hurt a large company like yours, but what if two friends of everyone who has a vehicle with this problem does the same thing? This will eventually reach a dollar figure that gets even your attention.
I have tried to portray my experience without the venomous feelings and anger that I really feel taking over so that this letter would be viewed as the unintelligible ravings of a maniac. This is a plea. Please do something to fix this problem and do it now!! Please do something to compensate your loyal brand base who have had to endure this problem, a problem that has turned operation of their vehicle into torture.
I look forward to the response (should there be one) of RAM CARES advising the immediate resolution of the issue and the compensation for the enduring of same.
