@ramcares is the customer assistance team. According to the recall letter, instructions are included for directly requesting reimbursement from FCA. Here is a cut & paste of that section of the recall letter:

* * * * * * *
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [3] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed. We apologize for any inconvenience, but are sincerely concerned about your safety.
* * * * * * *

The complete recall notice is at the following link. The recall letter with the instructions shown above is on page #20.

https://static.nhtsa.gov/odi/rcl/2019/RCRIT-19V021-0837.pdf

If you had submitted the reimbursement request via the link above, maybe the FCA Recall Assistance Center can provide additional assistance. If they don't handle the reimbursement requests hopefully they would give you the contact information for the applicable department.

 

I have gone through that process with a very snotty rep. In reading the rejection they are saying the drag link I paid to replace is not covered by the recall. Since then they have totally ignored my request for a review. My dealer has it on the invoice that they replaced a welded drag link.

 

How do you put your claim in where do you put your claim in

 

@ramcares - You may want to check into this member's complaint.

 

I want to know how you apply for the dang class action cuz the information they gave me was an ad

 

Thank you @Tred ! Hi @earka Tibbs , are you in need of assistance? Feel free to send us a detailed private message. We're happy to help!

Diamond
Ram Cares