Last night, we heard a rattling noise while driving our truck. We turned around to find out that one of the gas tank straps had snapped off. Well, it's still attached, but dangling. I know there are two straps, and I believe it's the front one that has come off. Will it be in tact enough to get it to the dealership to fix it? I'm trying to do research, and thought I saw somewhere that it could cause a gas leak and start a fire. Photos are from this morning. It's a 2016 Dodge Ram 1500. This was not one of the years recalled for the tank strap, but looks like a similar issue to earlier models.
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Gas Tank Strap Came Off
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PieceOSchnitzel
61 - 77 of 77 Posts
Normally warranties do not cover damage caused by rust, however in this case the X75 extended warranty DOES cover. I expect your dealership just assumed it is not covered due to rust. They need to read the X75 extended warranty documentation which covers the entire repair process and required parts. The root cause is that water gets trapped inside the frame rail and rots out the location where the front gas tank strap attaches to the frame rail. It weakens the slot in the frame rail allowing the "T" on the end of the gas tank strap to pull through the rotted out area.
The repair kit includes brackets that get attached to the frame rail for the new straps to lock into. The brackets are designed to cover over the area that rusted out. Note - in severe cases if the rusted out area extends to the mounting points for the new brackets, repairs to the frame rail are not included in the warranty extension and would be an out of pocket expense (this is what my dealership told me). When my 2013 was repaired, everything was covered at no cost to me.
Any possibility you can assist me with Stellantis violating the Magnuson-Moss warranty act? I've gotten nothing but a run around. I tried arbitration, apparently the arbitrator that Stellantis agreed to abide by works for Stellantis, they told me the warranty doesn't apply.
I'm still out $1000 (not counting loss of use, cancelled trip, etc.) and would prefer to not have to go to the AG's consumer affairs process.
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3,302 Posts
Hi there, feel free to send our team a private message to discuss further.
Diamond
Ram Cares
I don't see a way on your username page to PM you. The Forum site doesn't give any instructions on sending a PM
As you actively participate in the forum the PM function will automatically unlock. You will then see “message” in the pop up window when you put your cursor on ramcares’ avatar.
I'll start throwing some posts around and see what it takes to enable the feature. I'd REALLY like to get this resolved directly with Stellantis.
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4 Posts
My 2015 Ram 1500 Sport crew cab 4wd has done the same thing. The fuel tank strap has pulled loose from the frame rail. The last 8 digits of the VIN are FS777310. Can you check to see if and how I can get mine covered?
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4 Posts
I did read it and I've been calling all those phone numbers to Canada and the U.S. and they all keep telling me since it was imported into the U.S. all warranties are VOIDED. Moral of the story here, don't buy any vehicles that have been imported after originally purchased in another country because they will not honor any warranties. I purchased this truck in Kansas in 2022. I am now finding out the original owner purchased it in Canada so I'm screwed.
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3,302 Posts
Hi there, feel free to send our team a private message for assistance.
Diamond
Ram Cares
Diamond - can you please provide the @ramcares phone number for Pipefitter02?
@Pipefitter02 - the X75 warranty extension covers all of North America and several other regions. It doesn’t make sense that coverage was denied. Hopefully @ramcares will be able to assist with this.
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4 Posts
I've tried but I can't seem to find where to go to do a pm. Send me one and we can go from there i guess or just email me at
xxxxxxxxx
The forum's software will activate the private message capability as you become an active member of the forum. Here is @ramcares phone number for USA customers: 866-726-4636
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4 Posts
But I am registered to this site. I have an active profile with a photo of my truck as well
New members do not have access to the private messaging function as a scam prevention measure. As you participate in forum discussions the feature will automatically be activated.
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