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Instrument cluster (display) on dashboard went blank

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#21 ·
2019 RAM cluster instrument display has been intermittent for months and is now completely blank. I filed a complaint with the NHTS so we will see what happens. Last time i put my truck in for a recall and repair, it took 2 months for the appointment and they took 2 weeks to fix. That issue was with the side mirrors and check engine light. I saw a cost of $1400 in this forum to replace the cluster instrument display. That seems like a high cost for a frequently reported issue according to this forum.
 
#22 ·
2019 Ram 1500 here, 21k miles and cluster screen went blank about a week ago. Took it to the dealer, they are saying hardware failure and telling me it is not covered under the warranty, quoted me $1300 to fix. Called FCA, they said it isn’t covered. Seems like potential safety issue, I haven’t seen a recall for it yet.

@ramcares thoughts???
 
#23 ·
gwillmon said:
2019 RAM cluster instrument display has been intermittent for months and is now completely blank. I filed a complaint with the NHTS so we will see what happens. Last time i put my truck in for a recall and repair, it took 2 months for the appointment and they took 2 weeks to fix. That issue was with the side mirrors and check engine light. I saw a cost of $1400 in this forum to replace the cluster instrument display. That seems like a high cost for a frequently reported issue according to this forum.
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I submitted this to NHTSA website also.
 
#25 ·
Jay240 said:
2017 Ram 1500 Laramie. Yesterday, the digital display intermittently goes blank, 6 times on a two hour drive. Concurrently, entertainment display dims, but does not go blank. Seven months out of warranty. No other issues except the intermitant backup camera failure. But reclosing the tailgate resolves this problem.
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Def sounds like a loose connector behind the headunit.

And of course a loose or bad connection w the camera if closing the tailgate solves it.

Sent from my SM-G988U1 using Tapatalk
 
#27 ·
Kinetix said:
Do you have any videos or how to article on this. I can’t seem to find anything
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No idea if you're talking about a 4th gen or 5th gen.

Here's a video for the 4th gen...


You can change the engine hours, idle hours, and mileage once its installed using the AlfaOBD app.

Also only replace using one for 2013 if you have a 2013 Ram, the TPMS uses a different frequency.
 
#31 ·
Hello, @Kinetix

We're sorry to hear about your vehicle concerns and would like to assist in tandem with a dealer appointment if your vehicle is still experiencing these performance issues. Please send us a private message with your VIN as well as any relevant information regarding this matter to get started!

Hannah
Ram Cares
 
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#32 ·
bought a new 2021 ram 1500 v6 in November 2021, at just over 3000km the dash displayed service shifter, service throttle body, service brakes, service power steering and the list goes on. the screen would black out at times while driving and the message to not put truck in park because it may not start again. i brought it to the dealer and they advised it was a grounding pin bent a little so they straightened it and said everything was fixed, they cleared 59 codes from the trucks computer. will there's almost 5000km on the truck now and its doing the same thing so i drove it straight to the dealer and they asked me to park inside and turn off the truck. i left the dealership and today they call me and say theres no codes so they dont know whats wrong and to drive it until it does it again or breaks down. this is not acceptable, i cant even go anywhere with out the fear of the truck breaking down. I PAID $64000 FOR A TRUCK I CANT EVEN USE SAFELY. ANY ONE ELSE HAVE THIS ISSUE?
 
#33 ·
After a year of failed attempts on fixing my digital cluster that wont go on and I basically have to guess my miles im finally said screw all ram trucks and everything Chrysler , the brand is a piece of sh$$$$
Customer support is terrible no help at all
Their only answer is to make an appointment at the dealer
Everything technology that i paid over 20k on a limited 4x4 doesn't work thanks to the cluster been completely black
4x4 doesn't work anymore on my truck never used it only that one time that i try to park on the grass of the mall because there was no parking and the 4x4 never engage and i have no screen to see why
So F the ram and everything Chrysler and welcome to the superduty family
I hope anyone that sees this post has a better luck than i did with my POS truck
And if you are not sell that junk and get a ford
 
#35 ·
Is not a faulty sensor or wire is just garbage made by a cheap brand CHRYSLER , my 2019 ram limited was good on powertrain but after 2 years of calling them and fail attempts at the dealer they told me they are not responsible for a faulty and actually dangerous part of the car that controls and shows important things about safety and technology on the truck so what was my only option?
I got a new super duty tremor and it was the best thing possible, the ford dealer took my shit ram fixed it in a week and sold it but the carfax report shows all the garbage issues that got repair sense day one
So yes good looking truck but still a CHRYSLER so if anyone in this post wants to keep dealing with rams bad service and poor dealers good luck but my advice get a something better or wait some years until the brand becomes part of something else because everything chrysler is the same quality as the dollar store
 
#36 ·
I have a 2016 ram 3500 I bought it last year with 30k on it I went to crank it a month ago it wouldn't crank my gages were acting wierd 4wd service light they came back with a bad fuse box replaced it and now the digital part of my gage pops up some times and doesn't others from what I've read these ram trucks have alot of electrical problems
 
#38 ·
Groundlevel04 said:
The cluster has been replaced and working good so far. $50 deducable and extra 2 yr warranty. Can not complain. Chrysler Care stepped in to over see and good communication throughout the process.
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How did you make this happen? I had the same issue in my 2019 Ram before my warranty expired and couldn't get any customer service from my dealer. I kept getting the "We're working it with our RAM rep" excuse. Now that my warranty has expired, it's my responsibility to fix this common issue.
 
#39 ·
JavinThomas said:
How did you make this happen? I had the same issue in my 2019 Ram before my warranty expired and couldn't get any customer service from my dealer. I kept getting the "We're working it with our RAM rep" excuse. Now that my warranty has expired, it's my responsibility to fix this common issue.
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My truck had been in the shop beofre for this and the center screen issues. This is what the dealership with Chrysler Care offered up. What I can say is #1 truck needs to have been in the shop prior. #2 truck needs to currently have Repair Order (RO) open. #3 Contact Chrylser Care (they have replied to posts here). If all else fails contact NHTSA and file with them.
 
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