Warnings About Service Electronic Brake System
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May I asked if you contacted Ram "Care" and if so did they actually do anything for you? I also have a 2018 Power Wagon 36K and my ABS is out with no part available since September. I've called and email Ram Care. The Call went nowhere fast . . well Sir we do not consider ABS a safety issue nor is it part of the powertrain warranty etc etc etc S.O.L. and whereas my email was answered within 24 hrs Ram Care asked a follow-up question that moved my email from the answer within 24 hours queue to awaiting a response no one is actively monitoring queue.
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I bought my Ram 2500 brand new in 2018. I have worked hard to take care of it and it has been a great truck. I even talked my brother into buying the same truck. Both of us are now having the intermittent Service Electronic Braking System and Service ABS. We are both frustrated and disappointed by this problem, as it seems we will both be paying out of pocket for this problem.
curious your affiliation with RAM?
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Ram Cares is the Customer Care Team for Ram Trucks! For any inquiries or for additional assistance, we're available via direct messaging.
Callie
Ram Cares
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Hey there,
We're sorry to hear about this drop in communication. Would you mind DM'ing us your case number? We'd like to look into this for you.
Callie
Ram Cares
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I had almost the exact same issue. It failed again in October and I went by the dealer a week before the 2 yr warranty was up. They were backed up and said call to make an appt. I did the next day, so felt I should be fine because common sense says it failed within the warranty period. Because it was ultimatley diagnosed a couple of days after the warranty expired, the dealer said no dice. I argued and pleaded with them and it became clear they were not going to advocate for me. I had to call RAM and get a case opened, which was a chore. A month and a half later, they have done the right thing and agreed to cover the majority of it. Problem is, the dealer says they can't even order the part until January. I am hoping the parts aren't available because they are working on an upgrade to solve this problem. My fear is the issue is something else that is causing these units to fail. Otherwise it will keep happening. I picked up my truck yesterday and I guess for now I'll just have to wait.
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@ramcares
I did a quick review of all 347 post and this is what I found:
158 members reported having ABS Pump Motor Control (Hydraulic Control Unit) failure codes on their 2017 - 2018 Ram 1500, 2500, 3500 or 5500 series trucks
9 members report having to replace the Hydraulic Control Unit TWICE! on the same vehicle. The shortest mileage between replacements was 1000 miles. The longest mileage between replacement was 32,500 miles.
The earliest reported failure was 4K miles and the longest was 138K miles.
The average mileage at failure is 41K.
Please keep in mind the numbers are rounded and not everyone provided complete information about their trucks and I did not use information from outside the 2017-2018 model years.
I did a quick review of all 347 post and this is what I found:
158 members reported having ABS Pump Motor Control (Hydraulic Control Unit) failure codes on their 2017 - 2018 Ram 1500, 2500, 3500 or 5500 series trucks
9 members report having to replace the Hydraulic Control Unit TWICE! on the same vehicle. The shortest mileage between replacements was 1000 miles. The longest mileage between replacement was 32,500 miles.
The earliest reported failure was 4K miles and the longest was 138K miles.
The average mileage at failure is 41K.
Please keep in mind the numbers are rounded and not everyone provided complete information about their trucks and I did not use information from outside the 2017-2018 model years.
The new HCU is a different number and hopefully will last longer. Mine was replaced in May 2022 with the old part, and I am fully expecting it to fail within 40k miles. Then I will get the new model that hopefully will not fail. I suspect you have had two of the old versions fail because the new model did not appear until the last half of this year. As Lawdog328. said "the Anit-lock Brake System Hydraulic Control Unit part # 68143491AB (that supersedes defective part # 68143491AA) is on nation back order." Previously only the ABS module was in short supply and I have not heard if that is still a problem.
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Hey! We appreciate you doing all of this. For anyone interested, the best way for us to document this is by reaching out to us. We can create a case for you that will not only get you assistance with your dealer, but help us keep track of the issue and concerns for implementing potential solutions. We can be reached via direct messaging!
Callie
Ram Cares
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Thanks. That is somewhat reassuring they have taken some sort of action to improve the part.
NHTSA opened an investigation into this matter on November 28, 2022: https://static.nhtsa.gov/odi/inv/2022/INOA-PE22012-9925.PDF I found two articles on the investigation: Heavy Duty RAM Trucks Under Investigation For Braking Performance Loss | Carscoops and Ram HD Pickup Brake Failures Being Investigated By NHTSA
What also is interesting about this is that the 2012 through 2018 models all apparently use the same HCU, but only the 2017 and 2018's seem to have the problem. Also shows it is important to file a complaint with NHTSA if you experience this failure. The complaints appear to have lead to the investigation.
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Link to file an online safety problem report with the Department of Transportation, National Highway Traffic Safety Administration:
www.nhtsa.gov
Report a Safety Problem | NHTSA
File a complaint with NHTSA if you experienced a vehicle, tire, car seat or equipment safety problem that could be a safety defect.
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I have a 2017 2500 ram at $24,000 miles are replaced both the ABS module and the electronic brake module and now I have 46,000 miles on it and it's doing it again hope ram comes through with a fix cuz I don't want to pay for this again. Dave greenville
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File a report with NHTSA and hope for a recall.
If you expect Fiat to be magnanimous and take care of you out of the goodness of their corporate hearts you are destined for disappointment.
Question, now is the ABS actually damaged or it's just your dash that says you need it serviced? .... if it's the latter then I will tell you guys a story about that later on lol ...
Adding my truck to the list ..2017 ram 2500 with 55k ..I literally just bought it! No lights on dash or anything when test driving..had to drive the truck 8 hrs home..well a few hrs in the service electronic brake light kept intermittently popping up and brake pedal would get hard also .then abs and traction control would flash all while the dash dinged every 3 seconds .Im kinda scared to drive this truck as its a big truck and not sure what will happen if i need the abs and it fails .my brakes get hard when the lights flash w alot of feedback in the pedal..please help!!!
I was getting these warnings but through email a few months back .... the emails kept saying to take it in to the dealership to have my abs and other stuff serviced right away, one time even said my transmission needed to be serviced ....
I called the dealership and they said it's weird because I don't have a sirius subscription active anymore so they didn't understand how I was getting these emails, I showed them the emails and they checked in their system and then asked me if I wanted them to take a look at it ... I said nope ...
I know a mechanic at a ram dealership and he said these emails and messages that a lot of customers are getting are manually manipulated so that you bring in your vehicles so they can get you to agree to services you don't need at your expense ... I have been told I am crazy and that it's not true .... but when I worked for a dealership a few years ago I heard the mechanics there say this was indeed something that happens all the time ..
My advise, if your vehicle is not showing signs of these parts failing and you are only getting messages either on your dash or through emails, don't even entertain the idea .... I completely got rid of xirius and uconnect for that reason ... it's a huge scam .... I don't get messages about this and that needing to be serviced lol ... I had my personal mechanic look at my truck and he didn't find a single code in the history according to him ..... the only code that popped up was a code that I know is still there after I installed the front camera using the cargo camera inputs ...
Don't trust the dealerships if you intend to keep your vehicles until they give up on you ..... don't let them dictate when your vehicles will give out .....
I called the dealership and they said it's weird because I don't have a sirius subscription active anymore so they didn't understand how I was getting these emails, I showed them the emails and they checked in their system and then asked me if I wanted them to take a look at it ... I said nope ...
I know a mechanic at a ram dealership and he said these emails and messages that a lot of customers are getting are manually manipulated so that you bring in your vehicles so they can get you to agree to services you don't need at your expense ... I have been told I am crazy and that it's not true .... but when I worked for a dealership a few years ago I heard the mechanics there say this was indeed something that happens all the time ..
My advise, if your vehicle is not showing signs of these parts failing and you are only getting messages either on your dash or through emails, don't even entertain the idea .... I completely got rid of xirius and uconnect for that reason ... it's a huge scam .... I don't get messages about this and that needing to be serviced lol ... I had my personal mechanic look at my truck and he didn't find a single code in the history according to him ..... the only code that popped up was a code that I know is still there after I installed the front camera using the cargo camera inputs ...
Don't trust the dealerships if you intend to keep your vehicles until they give up on you ..... don't let them dictate when your vehicles will give out .....
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Ok having just gotten off the phone with Ram Cares, the new Anti-lock Brake System Hydraulic Control Unit will be available on or about January 28, 2023 (at least in the Bay Area California).
The only concession Ram made to me was I will not have to prepay for the part and I might get expedited repair.
Assuming everything works perfectly, this will have been a 4 month ordeal to have my Power Wagon repaired.
I still encourage anyone with this problem to make a safety complaint with National Highway Traffic Safety Administration. At least with a recall there is a chance of reimbursement for out of pocket repair costs.
www.nhtsa.gov
The only concession Ram made to me was I will not have to prepay for the part and I might get expedited repair.
Assuming everything works perfectly, this will have been a 4 month ordeal to have my Power Wagon repaired.
I still encourage anyone with this problem to make a safety complaint with National Highway Traffic Safety Administration. At least with a recall there is a chance of reimbursement for out of pocket repair costs.
Report a Safety Problem | NHTSA
File a complaint with NHTSA if you experienced a vehicle, tire, car seat or equipment safety problem that could be a safety defect.
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My RAM 2018 2500 exactly same problems with break system flashing after a couple visits to dealer they found after market electric start wired into wrong wire that was causing all the kayos the many problems of check ABS Break System, Electronic Break system, my dash would look like a Christmas tree all lit up and even went black my gauges went haywire my truck actually would take time for it to start, my key fob would remove from start and it would not turn off. Luckily for me, the Planet Dodge Dealer found out after a couple of visits the TECH person discovered it and since then about 6 weeks ago no problem and I have tested it on all kinds of roads and 4x4 to be sure it has not reappear.
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